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Workforce development services framework

by Senior service professional at Serve4impact on Aug 01, 2012

  • 1,435 views

From Jane Hart ...

From Jane Hart

Here is an updated version (V3) of the WSD Framework with more charts and descriptions, and now available as a PDF to download under a Creative Commons Licence.
Social tools are changing not only the way that professionals are working and learning but also the way that organisations are transforming into social businesses. In the new connected workplace, current training, e-learning or blended learning services, which take a top-down, ”command and control” approach to organising and managing “learning” will not be appropriate to support these new ways of working and learning. What will be required is a completely new range of services – which we might call non-training services – that are focused on supporting continuous performance improvement and learning in the workflow as people do their jobs.

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