Changing customer behaviors are motivating execs to re-think their customer engagement and support strategies. This study of more than 1400 global C-level and senior execs, looks at how companies are responding to this sea-change, and answers questions like:
What technologies are companies investing in to connect with customers?
What benefits do CEOs expect from their investments?
What are high-performing companies doing differently than their peers?
You'll learn how execs are looking to technologies like social, mobile, and cloud, to create new opportunities for connecting customers, employees, partners, and products - and becoming customer companies.
For the complete report register at https://www.salesforce.com/form/offer/customercompany-study.jsp?d=70130000000tf0s&nc=70130000000tf04#!