Service design diagram by Meld Studios is licensed under a Creative Commons Attribution-NoDerivs 3.0 Unported License © 20...
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Meldstudio service's design experiences, touchpoints, channels, process, systems

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Meldstudio worked closely with Kimberley Crofts to create a diagram to visually contextualise the work they do and the impact it can have on customer experience, staff experience and organisations in general.

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Meldstudio service's design experiences, touchpoints, channels, process, systems

  1. 1. Service design diagram by Meld Studios is licensed under a Creative Commons Attribution-NoDerivs 3.0 Unported License © 2012 Meld Studios - http://www.meldstudios.com.au external interactions How and where the organisation and the customer meet experiences What the customer takes away from the interaction(s) touchpoints Key moments in the interaction between organisation and customer internal systems Technology and infrastructure that a company relies upon to operate channels Medium with which the organisation communicates with their customers process Ways of working. The policies that guide how the business is run
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