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A significant yet often overlooked component of people’s information ...
A significant yet often overlooked component of people’s information
environments is composed of the relationships that they use to acquire
information and knowledge. Social network analysis (SNA) allows managers
to visualize and understand the myriad of relationships that can either
facilitate or impede knowledge creation and transfer.
In research conducted by the IBM Institute for Knowledge- Based Organizations,
we discovered four different relationship dimensions which are important for
effective learning. By analyzing and applying these dimensions to important
groups of people within an organization, we can improve knowledge creation