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Gronroos presentation Understanding customers to support their value creation

by Senior service professional at Serve4impact on May 09, 2011

  • 2,044 views

Found at http://servicedesign.laurea.fi/presentations2011/Gronroos%20Presentation%20SID%20Laurea.pdf

Found at http://servicedesign.laurea.fi/presentations2011/Gronroos%20Presentation%20SID%20Laurea.pdf

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Gronroos presentation Understanding customers to support their value creation Gronroos presentation Understanding customers to support their value creation Presentation Transcript