• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Designers as probers by aajwanthi (1)
 

Designers as probers by aajwanthi (1)

on

  • 412 views

In the context of service design, especially when working with public services, the new role of a designer goes much beyond delivering design solutions. This paper argues that designers, in this ...

In the context of service design, especially when working with public services, the new role of a designer goes much beyond delivering design solutions. This paper argues that designers, in this context, takes on an additional role of a ‘prober’, enabling the organisation to build their own capacity through a self-reflective process. Based on literature review, discussion of a service design project done in collaboration with the City of Helsinki Education Department and interviews with the service providers after the participatory design phase, the paper tries to highlight this constant operation of self-reflection and capacity building that is facilitated throughout the design process. The paper ends with a brief discussion on how a continuous design dialogue where the stakeholders are involved by way of various methods such as interviews, role-play, brainstorming etc., will aid in effective reflection of their existing practices, thus encouraging thought on how to improve them for the future

Statistics

Views

Total Views
412
Views on SlideShare
412
Embed Views
0

Actions

Likes
0
Downloads
4
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

CC Attribution License

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Designers as probers by aajwanthi (1) Designers as probers by aajwanthi (1) Document Transcript