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vEr the past 25 years, productivity in the private sector has risen by more than 50 percent.
Globalization, advanced manufacturing processes, and a deeper understanding of individual
and organizational psychology have all contributed significantly to this growth. But the single most
significant contribution to this growth has been the private sector’s ability to harness the disruptive
power of technology and to use it invent better and more efficient processes.
The public sector, on the other hand, has been unable to keep pace, despite, in some cases,
eventually adopting similar technologies. At the same time that private sector productivity grew
50 percent, productivity in the public sector actually fell. A productivity gap has emerged between
the public and private sectors—one widened by government’s inability to dynamically absorb and
capitalize on new technologies like we’ve seen in the private sector.
Mobile technology, a very powerful productivity booster, offers the public sector a chance to
hit the reset button. It can not only improve internal communications and access to information
within public agencies, but also enable the government to fully redesign service delivery by leveraging the power of citizens as co-creators. Mobile presents the government with a unique opportunity to drive efficiency and productivity and—at the same time—create vast improvements in the
services it provides citizens. Our analysis shows that if mobile adoption rates in government were to
double to 70 percent, additional value generated (in terms of government output) could exceed $50
This report examines three key areas where mobile acts as an enabler of productivity for the government and its citizens:
• The mobile government work