Imagine: A Knowledge Renaissance Framing the Evolution of Knowledge and Knowledge Management (KM) Chris Jones CEO & Consulting Principal SourcePOV Inmagic NC User Conference Research Triangle Park, NC October 15, 2009

Imagine: A Knowledge Renaissance

Framing the Evolution of Knowledge and

Knowledge Management (KM)

What’s in a ‘Knowledge’ Vision?

On the path to Knowledge … .. and a way to frame the challenge There are fundamental drivers ..

A Renaissance Vision Social Space Commercial Space

A Renaissance Vision Commercial Space talent  innovation human condition  triple bottom line crossing silos Social Space learning as priority family  community ideas as a new currency

… and the ‘drivers’, at the center? learning (priority) family community new currency talent human condition triple bottom line crossing silos Social Space Commercial Space

learning (priority)

family

community

new currency

talent

human condition

triple bottom line

crossing silos

A Renaissance Vision http:// sourcepov.wordpress.com /category/km Social Space Commercial Space People

A Knowledge Renaissance .. a people-centered paradigm Emergent Knowledge (Innovation) Engaged Communities (Collaboration) People

challenges Library 1.0 Corporate Model Specialty Libraries Small Business Library ILS Space Inmagic DB/Text / Presto EOSi Softlink Follette Sydney Plus Cuadra Star Home-grown FileMaker Pro Access KM-IT Space Sharepoint (portal/hub) Documentum (document) Jive (conversation) End Users SME’s

Library ILS Space

Inmagic DB/Text / Presto

EOSi

Softlink

Follette

Sydney Plus

Cuadra Star

Home-grown

FileMaker Pro

Access

KM-IT Space

Sharepoint (portal/hub)

Documentum (document)

Jive (conversation)

KM Evolution KM Process KM Technology Knowledge (Documents) People KM-SM Tools Collab Process Knowledge (Insight) People Then Now

KM Challenges Knowledge engineering processes Taxonomy & IA (always top-down) Harvest Tacit & Explicit Vet findings w/ SME’s (if you could find them) Communities of Practice (if you could keep them going) Search Technology focus Many vendors - Repository, ERM, DM, CM, ILS, DBMS, etc. Stand-off: DBA’s and Portal developer’s Challenge of ROI Difficulty in measuring, IP soft and abstract Fragile executive mandate KM Process KM Technology Knowledge (Documents) People

Knowledge engineering processes

Taxonomy & IA (always top-down)

Harvest

Tacit & Explicit

Vet findings w/ SME’s (if you could find them)

Communities of Practice (if you could keep them going)

Search

Technology focus

Many vendors - Repository, ERM, DM, CM, ILS, DBMS, etc.

Stand-off: DBA’s and Portal developer’s

Challenge of ROI

Difficulty in measuring, IP soft and abstract

Fragile executive mandate

Finding SME’s traditional functional information silo’s Assessment Framework SourcePOV Level of Knowledge Work Typical Job Categories Learning Role & Focus Know. Needs (ROI) KM Maturity (Gaps) Mkt Ops IT Fin Sls Adm High Medium Low or NONE? Product Engineers Teacher Mentor Learner Author User Varies by company and function Support Techs Call Center Software Developers Analysts Sales Associates Coordinators & Mgrs

Finding SME’s Workers SME’s silo-thinking prevalent “not my problem” expertise somewhere else “I’m not paid to think” tough problem? “IT & Engineering are down the hall” (Then) Level of Knowledge Work Typical Job Categories Learning Role & Focus Know. Needs (ROI) KM Maturity (Gaps) Mkt Ops IT Fin Sls Adm High Medium Low or NONE? Product Engineers Teacher Mentor Learner Author User HIGH Varies by company and function Support Techs Moderate Call Center Variable by Prod Software Developers HIGH Analysts Sales Associates Coordinators & Mgrs

Finding SME’s (Now) Customer Messaging Customer Feedback Knowledge Workers SME’s Level of Knowledge Work Typical Job Categories Learning Role & Focus Know. Needs (ROI) KM Maturity (Gaps) Mkt Ops IT Fin Sls Adm High Medium Low or NONE? Product Engineers Teacher Mentor Learner Author User Multiple (Collab) Complex SME & KW Dynamic ------- More Integral Operation ------- More Mission Critical Moving Target Support Techs Call Center Software Developers Business Analysts Sales Associates Coordinators & Mgrs

Social Media & E2.0 Web 2.0: Interactive paradigm + rich media Empowering People Crowdsourcing, Folksonomy Emergent context: dynamic creation of relevance Explosion of Communication Metaphors Blogs Micro-Blogging (IM’s, Twitter): Informal Chat #Tag’s to create context #Chat’s lay foundation for collaboration Remix culture New energy on Creative Commons, blurs lines of IP KM-SM Tools Collab Process Knowledge-Insight People

Web 2.0: Interactive paradigm + rich media

Empowering People

Crowdsourcing, Folksonomy

Emergent context: dynamic creation of relevance

Explosion of Communication Metaphors

Blogs

Micro-Blogging (IM’s, Twitter): Informal Chat

#Tag’s to create context

#Chat’s lay foundation for collaboration

Remix culture

New energy on Creative Commons, blurs lines of IP

Social Media & E2.0 Web 2.0: Interactive paradigm + rich media Empowering People Crowdsourcing, Folksonomy Emergent context: dynamic creation of relevance Explosion of Communication Metaphors Blogs Micro-Blogging (IM’s, Twitter): Informal Chat #Tag’s to create context #Chat’s lay foundation for collaboration Remix culture New energy on Creative Commons, blurs lines of IP Foundations of a Paradigm Shift KM-SM Tools Collab Process Knowledge-Insight People Social Commercial People SM E2.0

Web 2.0: Interactive paradigm + rich media

Empowering People

Crowdsourcing, Folksonomy

Emergent context: dynamic creation of relevance

Explosion of Communication Metaphors

Blogs

Micro-Blogging (IM’s, Twitter): Informal Chat

#Tag’s to create context

#Chat’s lay foundation for collaboration

Remix culture

New energy on Creative Commons, blurs lines of IP

Knowledge Economy (the building blocks) New world global, flat, knowledge-based economy New paradigms ideas as currency in the knowledge economy collaboration (unlock cultural barriers) Innovation imperative Knowledge Economy Knowledge Worker (applies context) Knowledge (currency) Information Innovative Company

New world

global, flat, knowledge-based economy

New paradigms

ideas as currency in the knowledge economy

collaboration (unlock cultural barriers)

Innovation imperative

Complexity (the building blocks) Complex systems are everywhere Important within social sciences unique human ability/behavior for emergence Silos explained over-optimization embedded throughout industrial-manufacturing Applications abound Changes how we look at our world learning science & innovation KM as IP emergence organization & workforce models (beyond silos) Connect Engage Diversify Learn Emergent Outcomes

Complex systems are everywhere

Important within social sciences

unique human ability/behavior for emergence

Silos explained

over-optimization

embedded throughout industrial-manufacturing

Applications abound

Changes how we look at our world

learning science & innovation

KM as IP emergence

organization & workforce models (beyond silos)

Engagement (the building blocks) Learning Communities model complex ecosystems 4 “drivers of success” levers that governs how well a group can learn (innovate) New model for KM organizations as complex “learning cells” new face on COP’s (communities of innovation?) Learning Community Connect Engage Diversify Learn Knowledge Economy Knowledge Worker (applies context) Knowledge (currency) Information Innovative Company Firewall

Learning Communities model complex ecosystems

4 “drivers of success”

levers that governs how well a group can learn (innovate)

New model for KM

organizations as complex “learning cells”

new face on COP’s (communities of innovation?)

Engaged Collaboratives powered by social media changing the rules innovation dial-tone Social innovation in our ecosystems: #ecosys STEM Education & learning science communication careers critical thinking infusion of light-weight visual modeling tools & paradigms: mind map, ontology, taxonomy & and yes, the library Pursuit of knowledge is “cool” again Renaissance Social Networks

Engaged Collaboratives

powered by social media

changing the rules

innovation dial-tone

Social innovation in our ecosystems: #ecosys

STEM

Education & learning science

communication careers

critical thinking

infusion of light-weight visual modeling tools & paradigms: mind map, ontology, taxonomy & and yes, the library

Pursuit of knowledge is “cool” again

6. Checkpoint. Discovery [“explore” thread] 3. Connect. 4. Engage. 2. Diversify. 5. Learn. Integrate. Implementation [“exploit” thread] Focus. Connect. Engage. Adapt. steps using Social Media Document Current & New Paradigms “ The way things work” & “How they can work better” 1. Set PROBLEM Domain & Scope RETURN results [repeat as needed] START A SOCIAL INNOVATION PROCESS. for Complex Social / Public Ecosystems #ECOSYS PM3 Solution Framing by October 3, 2009 CC3.0 sourcePOV

Enterprise 2.0 Challenges Culture change .. eliminate “Not my job” thinking Recognizing potential for bottom-up idea emergence Finding, creating & connecting SME’s Security & control concerns IP concerns (aka IP 2.0) “ Collaborative” Approach to KM Work groups .. core to Enterprise 2.0 Making knowledge work strategic to the company Social ILS Embrace a knowledge-centric solution language Facilitate using the new language (engage, collaborate, …) Leverage collaborative process & tool solutions that have an integrated social media component E2.0 What crosses the firewall?

Challenges

Culture change .. eliminate “Not my job” thinking

Recognizing potential for bottom-up idea emergence

Finding, creating & connecting SME’s

Security & control concerns

IP concerns (aka IP 2.0)

“ Collaborative” Approach to KM

Work groups .. core to Enterprise 2.0

Making knowledge work strategic to the company

Social ILS

Embrace a knowledge-centric solution language

Facilitate using the new language (engage, collaborate, …)

Leverage collaborative process & tool solutions that have an integrated social media component

How to Engage Solution Language in Mind Social innovation & emergence Collaboration & community frameworks Needed Librarians & Learning Scientists Change agents SME’s of all disciplines and flavors Sociologists Parents & Teachers Get Online Engage Have a point-of-view (“pov”) ECOSYS http://bit.ly/povEC Social Innovators Focus on Ecosystem Change (HC, EDU) Mon 8pET #ecosys E2O WS http://bit.ly/e20ws0 Virtual Workshop for Corporate SM Adoption 2 nd /4 th Tue 8peET #e20ws SMCHAT http://bit.ly/smchat Exploring the New SM Paradigm Wed 1pET #smchat E2O RDU Workshop for Corporate SM Adoption in Raleigh-Durham (coming) Virtual Workshops (Chats) F2F

Solution Language in Mind

Social innovation & emergence

Collaboration & community frameworks

Needed

Librarians & Learning Scientists

Change agents

SME’s of all disciplines and flavors

Sociologists

Parents & Teachers

Get Online

Engage

Have a point-of-view (“pov”)

Key Takeaways It’s about people, not the technology Relationships at the core of value generation Importance of community collaboration Learning & innovation Value of learning & ideas a new paradigm social media as connector the rule, not the exception isn’t it the same thing? revival of learning science, and .. KM-SM Tools Collab Process Knowledge-Insight People Social Commercial People SM E2.0

It’s about people, not the technology

Relationships at the core of value generation

Importance of community collaboration

Learning & innovation

Value of learning & ideas

Imagine: A Knowledge Renaissance http:// sourcepov.wordpress.com /category/km Emergent Knowledge (Innovation) Engaged Communities (Collaboration) Cultures of Learning (Social, Commercial) … the foundation & critical enabler . People

SourcePOV Productivity in Collaboration  Your Partner in Work Group Services Christopher D. Jones CEO & Consulting Principal Cary, NC 27519 USA 919.604.0371 [email_address] www.linkedin.com/in/chrisjonesnc