Crhis Jones: Imagine a knowledgemanagement renaissance

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At the core of such a model would be teams of people, working to understand and improve the many problems and challenges in front of them. Let’s call that process collaboration. Social media is making …

At the core of such a model would be teams of people, working to understand and improve the many problems and challenges in front of them. Let’s call that process collaboration. Social media is making this a virtual experience, removing traditional geographic and political barriers. Now anyone can collaborate with virtually anyone, at little or no cost. All it takes is a commitment of time, and a sense of purpose. What would they be working towards? The stuff of paradigm shifts, really: emergent insight, knowledge, or simply a better “way of doing things”. So we’ll call the outcome by its rightful name: innovation.

Now let’s look at examples in two distinct areas:

Social context. In areas like public education and healthcare, a focus on stakeholder outcomes is gaining increasing priority. Many have grown frustrated by a current state that is broken and dysfunctional. Even now, social innovators are forming ranks to attack issues in our ecosystems.

Commercial context. Still other teams begin to work in cross-functional ways to drive new organizational models. Focus on individual contribution increases. Silos are seen as the problem. Under banners like “Enterprise 2.0″ and “Social Business Design” corporate innovators are building new models for networked interaction and collaboration.

Today, social and corporate cultures rule the status quo, and are routinely identified as the most critical barrier to change. The alternative? We need to build cultures that embrace learning as a fundamental requirement, bringing open minds and critical thinking to the table.

Behind the scenes, learning and innovation are woven tightly together.

Here’s the bottom line: if it sounds ambitious, it is. But the foundational work is underway and social media has unlocked many new doors. Its work that needs our energy and our focus. Are you on board? I’d love to get your thoughts.

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  • 1.
    • Imagine: A Knowledge Renaissance
    • Framing the Evolution of Knowledge and
    • Knowledge Management (KM)
    Chris Jones CEO & Consulting Principal SourcePOV Inmagic NC User Conference Research Triangle Park, NC October 15, 2009
  • 2. What’s in a ‘Knowledge’ Vision?
  • 3. On the path to Knowledge … .. and a way to frame the challenge There are fundamental drivers ..
  • 4. A Renaissance Vision Social Space Commercial Space
  • 5. A Renaissance Vision Commercial Space talent  innovation human condition  triple bottom line crossing silos Social Space learning as priority family  community ideas as a new currency
  • 6. … and the ‘drivers’, at the center?
    • learning (priority)
    • family
    • community
    • new currency
    • talent
    • human condition
    • triple bottom line
    • crossing silos
    Social Space Commercial Space
  • 7. A Renaissance Vision http:// sourcepov.wordpress.com /category/km Social Space Commercial Space People
  • 8. A Knowledge Renaissance .. a people-centered paradigm Emergent Knowledge (Innovation) Engaged Communities (Collaboration) People
  • 9. challenges Library 1.0 Corporate Model Specialty Libraries Small Business
    • Library ILS Space
      • Inmagic DB/Text / Presto
      • EOSi
      • Softlink
      • Follette
      • Sydney Plus
      • Cuadra Star
    • Home-grown
      • FileMaker Pro
      • Access
    • KM-IT Space
      • Sharepoint (portal/hub)
      • Documentum (document)
      • Jive (conversation)
    End Users SME’s
  • 10. KM Evolution KM Process KM Technology Knowledge (Documents) People KM-SM Tools Collab Process Knowledge (Insight) People Then Now
  • 11. KM Challenges
    • Knowledge engineering processes
      • Taxonomy & IA (always top-down)
      • Harvest
      • Tacit & Explicit
      • Vet findings w/ SME’s (if you could find them)
      • Communities of Practice (if you could keep them going)
    • Search
    • Technology focus
      • Many vendors - Repository, ERM, DM, CM, ILS, DBMS, etc.
      • Stand-off: DBA’s and Portal developer’s
    • Challenge of ROI
      • Difficulty in measuring, IP soft and abstract
      • Fragile executive mandate
    KM Process KM Technology Knowledge (Documents) People
  • 12. Finding SME’s traditional functional information silo’s Assessment Framework SourcePOV Level of Knowledge Work Typical Job Categories Learning Role & Focus Know. Needs (ROI) KM Maturity (Gaps) Mkt Ops IT Fin Sls Adm High Medium Low or NONE? Product Engineers Teacher Mentor Learner Author User Varies by company and function Support Techs Call Center Software Developers Analysts Sales Associates Coordinators & Mgrs
  • 13. Finding SME’s Workers SME’s silo-thinking prevalent “not my problem” expertise somewhere else “I’m not paid to think” tough problem? “IT & Engineering are down the hall” (Then) Level of Knowledge Work Typical Job Categories Learning Role & Focus Know. Needs (ROI) KM Maturity (Gaps) Mkt Ops IT Fin Sls Adm High Medium Low or NONE? Product Engineers Teacher Mentor Learner Author User HIGH Varies by company and function Support Techs Moderate Call Center Variable by Prod Software Developers HIGH Analysts Sales Associates Coordinators & Mgrs
  • 14. Finding SME’s (Now) Customer Messaging Customer Feedback Knowledge Workers SME’s Level of Knowledge Work Typical Job Categories Learning Role & Focus Know. Needs (ROI) KM Maturity (Gaps) Mkt Ops IT Fin Sls Adm High Medium Low or NONE? Product Engineers Teacher Mentor Learner Author User Multiple (Collab) Complex SME & KW Dynamic ------- More Integral Operation ------- More Mission Critical Moving Target Support Techs Call Center Software Developers Business Analysts Sales Associates Coordinators & Mgrs
  • 15. Social Media & E2.0
    • Web 2.0: Interactive paradigm + rich media
    • Empowering People
      • Crowdsourcing, Folksonomy
      • Emergent context: dynamic creation of relevance
    • Explosion of Communication Metaphors
      • Blogs
      • Micro-Blogging (IM’s, Twitter): Informal Chat
      • #Tag’s to create context
      • #Chat’s lay foundation for collaboration
    • Remix culture
      • New energy on Creative Commons, blurs lines of IP
    KM-SM Tools Collab Process Knowledge-Insight People
  • 16. Social Media & E2.0
    • Web 2.0: Interactive paradigm + rich media
    • Empowering People
      • Crowdsourcing, Folksonomy
      • Emergent context: dynamic creation of relevance
    • Explosion of Communication Metaphors
      • Blogs
      • Micro-Blogging (IM’s, Twitter): Informal Chat
      • #Tag’s to create context
      • #Chat’s lay foundation for collaboration
    • Remix culture
      • New energy on Creative Commons, blurs lines of IP
    Foundations of a Paradigm Shift KM-SM Tools Collab Process Knowledge-Insight People Social Commercial People SM E2.0
  • 17. Knowledge Economy (the building blocks)
    • New world
      • global, flat, knowledge-based economy
    • New paradigms
      • ideas as currency in the knowledge economy
      • collaboration (unlock cultural barriers)
    • Innovation imperative
    Knowledge Economy Knowledge Worker (applies context) Knowledge (currency) Information Innovative Company
  • 18. Complexity (the building blocks)
    • Complex systems are everywhere
    • Important within social sciences
      • unique human ability/behavior for emergence
    • Silos explained
      • over-optimization
      • embedded throughout industrial-manufacturing
    • Applications abound
    • Changes how we look at our world
      • learning science & innovation
      • KM as IP emergence
      • organization & workforce models (beyond silos)
    Connect Engage Diversify Learn Emergent Outcomes
  • 19. Engagement (the building blocks)
    • Learning Communities model complex ecosystems
      • 4 “drivers of success”
      • levers that governs how well a group can learn (innovate)
    • New model for KM
      • organizations as complex “learning cells”
      • new face on COP’s (communities of innovation?)
    Learning Community Connect Engage Diversify Learn Knowledge Economy Knowledge Worker (applies context) Knowledge (currency) Information Innovative Company Firewall
  • 20.
    • Engaged Collaboratives
      • powered by social media
      • changing the rules
      • innovation dial-tone
    • Social innovation in our ecosystems: #ecosys
    • STEM
    • Education & learning science
      • communication careers
      • critical thinking
      • infusion of light-weight visual modeling tools & paradigms: mind map, ontology, taxonomy & and yes, the library
    • Pursuit of knowledge is “cool” again
    Renaissance Social Networks
  • 21. 6. Checkpoint. Discovery [“explore” thread] 3. Connect. 4. Engage. 2. Diversify. 5. Learn. Integrate. Implementation [“exploit” thread] Focus. Connect. Engage. Adapt. steps using Social Media Document Current & New Paradigms “ The way things work” & “How they can work better” 1. Set PROBLEM Domain & Scope RETURN results [repeat as needed] START A SOCIAL INNOVATION PROCESS. for Complex Social / Public Ecosystems #ECOSYS PM3 Solution Framing by October 3, 2009 CC3.0 sourcePOV
  • 22. Enterprise 2.0
    • Challenges
      • Culture change .. eliminate “Not my job” thinking
      • Recognizing potential for bottom-up idea emergence
      • Finding, creating & connecting SME’s
      • Security & control concerns
      • IP concerns (aka IP 2.0)
    • “ Collaborative” Approach to KM
      • Work groups .. core to Enterprise 2.0
      • Making knowledge work strategic to the company
    • Social ILS
      • Embrace a knowledge-centric solution language
      • Facilitate using the new language (engage, collaborate, …)
      • Leverage collaborative process & tool solutions that have an integrated social media component
    E2.0 What crosses the firewall?
  • 23. How to Engage
    • Solution Language in Mind
      • Social innovation & emergence
      • Collaboration & community frameworks
    • Needed
      • Librarians & Learning Scientists
      • Change agents
      • SME’s of all disciplines and flavors
      • Sociologists
      • Parents & Teachers
    • Get Online
      • Engage
      • Have a point-of-view (“pov”)
    ECOSYS http://bit.ly/povEC Social Innovators Focus on Ecosystem Change (HC, EDU) Mon 8pET #ecosys E2O WS http://bit.ly/e20ws0 Virtual Workshop for Corporate SM Adoption 2 nd /4 th Tue 8peET #e20ws SMCHAT http://bit.ly/smchat Exploring the New SM Paradigm Wed 1pET #smchat E2O RDU Workshop for Corporate SM Adoption in Raleigh-Durham (coming) Virtual Workshops (Chats) F2F
  • 24. Key Takeaways
    • It’s about people, not the technology
    • Relationships at the core of value generation
    • Importance of community collaboration
    • Learning & innovation
    • Value of learning & ideas
    a new paradigm social media as connector the rule, not the exception isn’t it the same thing? revival of learning science, and .. KM-SM Tools Collab Process Knowledge-Insight People Social Commercial People SM E2.0
  • 25. Imagine: A Knowledge Renaissance http:// sourcepov.wordpress.com /category/km Emergent Knowledge (Innovation) Engaged Communities (Collaboration) Cultures of Learning (Social, Commercial) … the foundation & critical enabler . People
  • 26. SourcePOV Productivity in Collaboration  Your Partner in Work Group Services Christopher D. Jones CEO & Consulting Principal Cary, NC 27519 USA 919.604.0371 [email_address] www.linkedin.com/in/chrisjonesnc