This paper is the third in a series of perspectives by the Cisco® Internet Business
Solutions Group (IBSG) on the future of geographically distributed networked work, and
how this approach is enabling profound changes to organizations, communities, and
individuals. It focuses on Smart Work as an advanced phase in transforming the way we
work, and the benefits to organizations and communities at large.
The nature of work—how, where, and when it gets done—is changing radically. While
information and communications technology (ICT) has profoundly affected work processes
in the past 20 years, such innovations have merely extended old work patterns, been
evolutionary in nature, and optimized the last leg of the industrial age.
A paradigm shift we call Smart Work is now emerging and is being driven by extreme
changes in approaches to work, work cultures, business architectures, premises, decision
making, communications, and collaboration. These changes redefining “work” are
transformational rather than evolutionary