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2012 Retail Industry Perspective
December 7, 2011
Caglar, Deniz; Hodson, Nick; Martin, Karla; Tau, Marcelo
In 2011, fears of a double-dip recession caused consumer confidence to sink again. Our annual consumer survey found that spending was most constrained among low-income shoppers, who continued to feel recessionary pressures. As one might expect, shoppers at the higher end felt less squeezed. We would like to offer our thoughts on the current retail environment, what 2012 holds, and the capabilities that will drive your company’s future success.
Related Expertise Areas:
Capabilities-Driven Strategy, Enterprise Strategy