• Share
  • Email
  • Embed
  • Like
  • Private Content

Adaptive path's guide to experience mapping

by Senior service professional at Serve4impact on Aug 12, 2013


Customers don't care about these efforts. they care about meeting their needs across touchpoints and across the competitive landscape. ...

Customers don't care about these efforts. they care about meeting their needs across touchpoints and across the competitive landscape.
When done well, an experience map illuminates the holistic customer experience, demonstrating the highs and lows people feel while interacting with your product or service. the process of mapping uncovers the key customer moments that, once
improved, will unlock a more compelling and more valuable overall

Adaptive Path's has used experience mapping in their practice,
among other methods, to generate insights, support new
initiatives, and build stronger futures for the organizations they
partner with.
Adaptive path's mission is to guide our clients towards great human experiences. They've created this guide for others who are ready to take on that challenge.
As you collaboratively create and use your experience map, let tem
know what you discover!



Total Views
Views on SlideShare
Embed Views



18 Embeds 2,491

http://www.scoop.it 1600
http://flavors.me 366
http://www.lancegarcia.com 354
http://www.pinterest.com 64
https://twitter.com 37
http://rlance.tumblr.com 21
http://www.linkedin.com 8
http://plannerati.tumblr.com 7
http://sprmario.tumblr.com 7
http://pickivent.loc 6
http://pinterest.com 5
http://twinblr.tumblr.com 5
http://assets.txmblr.com 5
https://www.facebook.com 2
https://www.linkedin.com 1
https://www.rebelmouse.com 1
http://www.kred.com 1
http://lancegarcia.com 1



Upload Details

Uploaded via SlideShare as Adobe PDF

Usage Rights

CC Attribution License

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.


11 of 1 previous next

  • Kingmodey ANOKWURU MODESTUS NNAJI, ADMIN/SALES MANAGER at VIVA PETROLEUM NIGERIA LIMITED If you are a Professional and have at least 3-5 years Working experience on theses courses listed below and you wish to travel to CANADA ASAP.Kindly forward your C.V to this email kingmodey@yahoo.com ,or call
    +2348038852087 for more Info.

    account manager, IT (information technology) consulting
    analyst, business – computer systems
    analyst, computer
    analyst, computer simulations
    analyst, computer systems
    analyst, informatics security
    analyst, information systems – computer systems
    analyst, information technology (IT)
    analyst, management information systems (MIS)
    analyst, MIS (management information systems)
    analyst, systems
    applications analyst – computer systems
    artificial intelligence analyst
    artificial intelligence consultant
    auditor, systems
    business analyst, computer systems
    business analyst, informatics
    business continuity analyst
    business re-engineering analyst, systems
    business systems analyst
    business systems specialist – computer systems
    computer analyst
    computer consultant
    computer simulations analyst
    computer systems analyst
    computer systems development co-ordinator
    consultant, data processing
    consultant, information technology (IT)
    consultant, management information systems (MIS)
    consultant, systems
    contingency planner, information systems
    co-ordinator, computer systems development
    data processing consultant
    EDP (electronic data processing) auditor
    electronic data processing (EDP) auditor
    informatics applications analyst
    informatics business analyst
    informatics consultant
    informatics quality assurance (QA) analyst
    informatics security analyst
    informatics security consultant
    information systems analyst – computer systems
    information systems business analyst
    information systems contingency planner
    information systems quality assurance (QA) analyst
    information systems quality assurance analyst
    information technology (IT) analyst
    information technology (IT) business analyst
    information technology (IT) consultant
    interactive media consultant
    Internet security analyst
    IT (information technology) business analyst
    IT (information technology) consultant
    IT (information technology) consulting account manager
    management information systems (MIS) analyst
    management information systems consultant
    MIS (management information systems) analyst
    MIS (management information systems) consultant
    multimedia consultant
    planner, systems security
    QA (quality assurance) analyst – informatics
    quality assurance (QA) auditor, software
    quality assurance analyst, information systems
    security planner, systems
    simulations analyst – computer systems
    software QA (quality assurance) analyst
    software QA (quality assurance) auditor
    software quality assurance (QA) analyst
    system integration analyst
    system integration consultant
    systems analyst
    systems auditor
    systems consultant
    systems QA (quality assurance) analyst
    systems quality assurance (QA) analyst
    systems security analyst
    systems security planner
    systems specialist – computer systems
    systems specialist, business – computer systems
    4 months ago
    Are you sure you want to
    Your message goes here
Post Comment
Edit your comment

Adaptive path's guide to experience mapping Adaptive path's guide to experience mapping Presentation Transcript