The Accenture Retail Technology Vision 2013 examines the
technologies that will have the greatest impact on the retail
industry over the next three to five years. We have simplified
these trends into three categories:
• Customer experience – exploring the technologies that
impact a customer’s experience in the store, online and
across different channels.
• Data and analytics – identifying new forms of data
and new opportunities to improve operations and better
understand customer behaviors.
• Infrastructure and core IT – demonstrating how cloud
and related technologies could streamline operations,
lower costs and strengthen the business overall.