Accenture retail metailing
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The role of the physical store has changed. They’re no longer distribution centers — instead, they’re experience and service providers....
The role of the physical store has changed. They’re no longer distribution centers — instead, they’re experience and service providers.
“Going shopping” is being replaced by “shopping moments.” Shopping is no longer only a discrete, planned activity – it’s something that often happens throughout a person’s normal course of a going through the day.
Those retailers which offer truly integrated multi-channel shopping are the ones that are growing.
The value of department stores and shopping malls is declining, since online players fulfill the desire for multiple product lines and brands in a single “location” more effectively than physical retailers.
Wallets are becoming as unnecessary as watches. Smart phones are easier to use, provide more functionality, and offer greater security.
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