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Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
Accenture report on Web 2.0
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Accenture report on Web 2.0

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  • For all the talk of crowdsourcing, is it really happening. What kind of micro tasks is Accenture outsourcing today?
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  • 1. Accenture Technology Labs Human Computer Interaction Karla J Hulett Accenture Revenue Industry
  • 2. Accenture Technology Labs: Human Computer Interaction Increasing the value of interactions between people and systems Confidential & proprietary to Accenture 2 Ideas & concepts expressed in this presentation are currently undergoing the patent process 2
  • 3. Workforce Trends – Fundamentally changing the way people work In the Human Computer Interaction area, we see a combination of technology, demographic, and socio-economic drivers coming together to present tremendous opportunities. Individuals Teams Crowds Confidential & proprietary to Accenture 3 Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 4. Technology Trends – Enabling Better Interaction This convergence of trends has set the stage for the use of technology to turn problems of productivity and worker performance into innovation, engagement, and satisfaction. Rich Internet Applications Social Computing Continuous Access Confidential & proprietary to Accenture 4 Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 5. Emerging Trends in HCI Confidential & proprietary to Accenture 5 5 Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 6. What is Web 2.0? Confidential & proprietary to Accenture 6 Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 7. Social Computing While an expert should outperform a non-expert head to head, the total amount of utility provided by a very large and diverse crowd of non-experts can equal or surpass the expert. This strength in numbers concept is sometimes referred to as “The Long Tail”. Expert Masses $$$$ $ Equivalent, or greater, utility under the curve Utility 10 100 1000 10,000+ # of Contributors Confidential & proprietary to Accenture 7 Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 8. Innovation Grapevine Confidential & proprietary to Accenture 8 Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 9. Virtual Training Worlds Advances in game engines have lowered the cost of delivering experiential training – Next-generation training applications allow interaction with both a virtual environment and other live participants. – Most useful in cases where the goal is to understand a space or physical environment Confidential & proprietary to Accenture Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 10. Rich Internet Applications: Best of Both Worlds Rich Internet applications (RIA) are Web applications that have the features and functionality of traditional desktop applications. • The traditional web model is based on “click and refresh” concept • The traditional GUI model provides real time response to user action but requires software distribution • RIAs bring together the best of both – the rich experience of a thick client with the reach of the web By 2010, at least 60 percent of new application development projects will include RIA technology, and at least 25 percent of those will rely primarily on RIA.” -Gartner Confidential & proprietary to Accenture 10 Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 11. RIA Search – SABLE: Intuitive tools and interfaces to find information Labs has developed a search interface which combine enterprise and web search in interesting ways to enable learners to find relevant knowledge SABLE – Search, Analyze, and Browse Large Environments Provides a visual preview of document contents without downloading Confidential & proprietary to Accenture 11 Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 12. Emerging Trends in HCI Confidential & proprietary to Accenture 12 Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 13. Enterprise Knowledge Retention Confidential & proprietary to Accenture Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 14. Accenture Distributed Expert Network (ADEN) - Virtual Staffing: Project 1 Project 2 Project 3 Presence Context/Content Relationships Expert working from a home office… …is present and effective at multiple remote sites Confidential & proprietary to Accenture 14 Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 15. ADEN – WhiteSpace: Traditional War Room with Whiteboard …or a shared, persistent web-based workspace Confidential & proprietary to Accenture 15 Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 16. Emerging Trends in HCI Confidential & proprietary to Accenture 16 Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 17. Virtual Training Worlds Sales Training Leadership Shared Learning Experience Enables trainees to work with actors in a sales Enables trainees to work through scenarios that scenario to practice both sales content and allow a natural group tension to emerge within a delivery/interaction skills. training situation. Next-generation training applications allow interaction with both a virtual environment and other live participants. Confidential & proprietary to Accenture Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 18. Mobile Personal Services Platform Using the phone as an “always on” services platform – Provides an augmented memory of what you’ve done and where you’ve been – Personal activities can be compared to system states to provide continuous performance improvement for the individual and others Confidential & proprietary to Accenture 18 Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 19. Pocket Supercomputer Sensor enabled devices, coupled with high bandwidth networks, extend high performance IT resources into the field – The information benefits are be-directional Confidential & proprietary to Accenture Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 20. What’s next? Wii Tax Administration? Confidential & proprietary to Accenture 20 Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 21. A Brief History of Social Computing Popularity Concept Capability Example  2000 Open Source Software Development 2000-2004 Blogs Content Authoring Wikis Content Management 2004-2006 Social Networks Relationships Folksonomies Content Categorization Social Filtering Content Evaluation Mashups Application Integration 2006  Mass Collaboration Labor & Management: (i.e. •Production Crowdsourcing) •Decision Making Confidential & proprietary to Accenture 21 Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 22. Case Study: Grapevine at Wells Fargo Result 1: Successful Innovation Crowdsourcing • > 50 ideas or “Grapes” which highlighted specific product and process issues as well as ideas for improvement in the end-to-end customer experience. • Many of those ideas corroborated analytical findings, and were selected for implementation planning and go-forward initiatives. Result 2: Enhanced Employee Engagement • The Innovation Grapevine fostered employee engagement and awareness for their customer loyalty programs. • Over 250 participants (“innovators”) from more than 21 states and 90 job titles ideated on 7 different topics or “seeds.” The Client Executive Leadership team has asked Accenture to institutionalize the Innovation Grapevine at the Company. Confidential & proprietary to Accenture 22 Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 23. RIA Architecture Toolkit What is the RIA RIA-juvenation Offering Architecture Reusable Toolkit? Sales Delivery Components/Tools A set of RIA Architecture Model reusable components RIA Planning & and models Estimating AJAX Platform Rich Media combined with Guidelines Assessment Extension Platform Assessment a community of experts RIA Community of Practice Group of Knowledgeable RIA Architects & Practitioners Confidential & proprietary to Accenture Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 24. Web 2.0 Mashups are a key part of modern architecture trends Mashups are starting to deliver on the “composite solution” vision Confidential & proprietary to Accenture 24 Ideas & concepts expressed in this presentation are currently undergoing the patent process 24
  • 25. RIA Visualization: Accenture’s My H/Wealth What is the my H/Wealth offering? A Visualization tool to help customers understand the impact of lifestyle and investment decisions during retirement Key Technology Components: Leverages RIA and Accenture patented concepts using the following: 1. Adobe Integrated Runtime (AIR) 2. Adobe Flex 3. Custom decision engine The Tool allows Advisors to extend the customer relationship and gain valuable insight into their customers’ preferences & priorities. Confidential & proprietary to Accenture 25 Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 26. Visualizing Complex Decisions Confidential & proprietary to Accenture 26 Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 27. RIA Collaboration: Global Communications Accelerator What is the Global Communications Accelerator? A RIA Collaboration Dashboard that tackles challenges associated with running complex work across distances by bridging cultural, language and timezone barriers Key Capabilities: Allows organizations to improve response times and quality: 1. Provides better tracking of informal communications 2. Provides a layer of contextual information through multimedia 3. Help teams build trust and camaraderie across timezone Solving collaboration challenges between remote and local teams will increase efficiency and improve quality of complex work. Confidential & proprietary to Accenture 27 Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 28. Sharing and Communicating Contextual Knowledge Confidential & proprietary to Accenture 28 Ideas & concepts expressed in this presentation are currently undergoing the patent process
  • 29. Dynamic CBTs Compile Plan CBT Template Knowledge Transfer Plan Metadata • title • author • subject •… Pre-defined Compile: meta-data RIA Engine which organizes knowledge into a standard CBT Template Plan: Well-defined task list facilitates structured Knowledge Deliver & Manage knowledge capture while mobile workers Repository perform their daily activities Dynamic CBT Capture Deliver & Manage: A personalized training course is developed for learner which incorporates standard training and user-generated content Capture: Application allows experts to capture best practices, lessons learned and tips/tricks with context to share in a central knowledge repository. . Confidential & proprietary to Accenture Ideas & concepts expressed in this presentation are currently undergoing the patent process

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