A disconnect between chief marketing officers (CMOs) and chief information officers (CIOs) threatens the ability of companies to deliver effective customer experiences, according to a new study by Accenture (NYSE: ACN). The study, based on a survey of 400 senior marketing and 250 information technology (IT) executives in 10 countries, revealed that only one in 10 of the executives believes collaboration between CMOs and CIOs is currently at the right level.
CIOs appear to be more committed to greater collaboration than CMOs, according to the report, The CMO-CIO Disconnect. More than three out of four CIOs surveyed – 77 percent – agree that CMO-CIO alignment is important, compared to 57 percent of CMOs participating in the survey. However, despite CIOs appearing more open to engaging with CMOs, only 45 percent of CIOs say that supporting marketing is near or at the top of their list of priorities.