Digital technologies are reshaping every business and industry. When it comes to externally sourced operations and business services, however, too many buyer-provider relationships are still stuck in an analog world. They are transferring existing processes to a provider without transforming those processes and capabilities. In this environment, today’s leading technologies can deliver competitive advantage.
New, Accenture-sponsored research finds that analytics and automation technologies are most relevant to buyers of externally provided business services today, but that other technologies such as cloud, mobility and social media are rising and will continue to rise in importance over the next couple of years.
How can these technologies be integrated into existing operations environments to drive innovation and improved business value? Our analysis points to four pillars of an effective technology strategy:
Executing processes on a resilient digital platform that’s secure, available on demand and easy to set up and use.
Offering anytime, anywhere digital insights, driven by analytics, that improve business performance.
Creating a digital workforce platform of connected information workers, using advanced monitoring, search and analytics tools.
Proactively managing a digital innovation ecosystem comprising multiple partners to incorporate the latest available technologies