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AC4D design library drawing tools

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Austin Center for Design is an …

Austin Center for Design is an
educational institution in Austin, Texas,
teaching Interaction Design and Social Entrepreneurship
- See more at: http://www.ac4d.com/home/news/#sthash.SYjQ5U6H.dpuf

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  • 1. Design Research: Skills & Tools Lauren Serota Professor, Austin Center for Design
  • 2. This deck is part of a series - Preparing for Design Research: Research Methods I.  Project Conception II.  Project Planning III.  Skills & Tools
  • 3. This deck is part of a series - Preparing for Design Research: I.  Project Conception II.  Project Planning III.  Skills & Tools I.  Team Roles II.  Tools & Materials III.  Data Collection and Management
  • 4. Team Roles
  • 5. Like any good team, a research team is built of members Research Planning: Roles with distinct roles. 1. Moderator 2. Audio/Videographer, Photographer 3. Note-Taker
  • 6. 1. Moderator Establishes rapport, makes the participant comfortable and keeps the conversation on track. You are there to listen.
  • 7. Hi, I m Lauren. Jon and I are students, and are working on a research project aimed at learning about the security line. We re here to learn from you and see how you get ready to go through security.
  • 8. Keys to Moderation: Be the primary point of communication. Be conversational, but not chatty. Ask 1 question at a time. Be patient; count to 5. Ask open-ended questions. Ask “why,” even if you know the answer. Summarize, interpret and reference.
  • 9. Note: It’s hard for people to understand that you actually want to watch them do the thing, rather than just have them talk you through it.
  • 10. 2. Audio/Videographer, Photographer Visually documents everything. Responsible for all audio being recorded and of quality. Makes sure everything is backed up, charged, etc.
  • 11. Keys to Audio/Video/Photo Documenting: Know your equipment. Get your settings in check beforehand. Shoot from the hip! Take a portrait. Over-shoot. Back-up every day.
  • 12. 3. Note Taker Captures everything that’s happening in the environment and the conversation. Is accountable for all data.
  • 13. Keys to Note Taking: Capture everything (within focus). Support the moderator. Capture direct quotes. Differentiate your thoughts from the data. Document a full piece of data.
  • 14. A note-taking trick – remember to think about: Activities Environments Interactions Objects Users
  • 15. Data Collection & Management
  • 16. Tips to capturing good data: Patterns > Novelty Ultimately, we are seeking to find patterns in our data. Patterns allow us to focus on insights across all of our observations. Remember - Thick Description!!
  • 17. How you capture data will make or break your synthesis and research output.
  • 18. Tips to capturing good data: Documenting the context around a statement or observation. What is happening: We observe the nurse drying the tool a second time before putting it in the sterilizer. Why it is happening: She tells us she thinks the machine will shut down and not sterilize the instrument. She doesn’t trust it. Her motivation: She is worried that the machine won’t work, and that the tool not being sterilized will reflect poorly on her performance.
  • 19. Tips to capturing good data: Bad data “NYC transit maps have always been good.” “While at the bus stop, I would see other buses go by and want to know ‘where does the 1L go?’ to see if I could catch a different bus.” Good data
  • 20. Tools & Materials
  • 21. Informed Consent A “contract” that protects you from being sued/liable for bad things happening, and the participant from being exploited. Research Planning: Participants Explains any compensation that will occur, what data will be collected, how the data will be used. Print 2 copies per participant – one for them, one for you.
  • 22. Research Planning: Participants (Photo borrowed from Christina Tran)
  • 23. Note-taking tools will vary Research Planning: Participants depending on your research plan.
  • 24. For activities where you/your team is moving regularly or standing, use a clipboard with a notebook or note-taking sheet.
  • 25. Research Planning: Participants For activities that are relatively stationary and do not require movement, use XLS.
  • 26. Lauren Serota Professor, Austin Center for Design lserota@ac4d.com Download our free book, Wicked Problems: Problems Worth Solving, at http://www.wickedproblems.com