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Types of Conflicts

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This Powerpoint presentation gives a general overview of Miller and Steinberg's 3 types of conflict: Pseudo, Simple and Ego.

This Powerpoint presentation gives a general overview of Miller and Steinberg's 3 types of conflict: Pseudo, Simple and Ego.

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Types of Conflicts Types of Conflicts Presentation Transcript

  • The following three types of conflict were first identified by Gerald Miller and Mark Steinberg. Identifying these classic types of interpersonal conflict can help to better manage conflict overall in a group.
    Types of Conflicts
  • Pseudo-Conflict a misleading type of conflict. Members “think” there are conflicts, when in reality, none exist.
    In this type of conflict, it is imperative that a true understanding of the issues and where everyone stands is accomplished.
    Pseudo Conflict - Defined
  • Ask for clarification of other’s positions or views of the conflicting element
    Do not jump to conclusions – think positively until all has been made clear
    Listen actively utilizing the following criteria:
    Stop
    Look
    Listen
    Question
    Paraphrase Content
    Paraphrase Feelings
    Pseudo Conflict Management
  • Simple Conflict is the most common type of conflict which happens when two people do not meet eye-to-eye on a subject.
    Issues are clear and the participants can view the problem
    Simple Conflict is a classic case of difference of opinion.
    Simple Conflict - Defined
  • Make each of your positions clear
    Relate to the issues only; do not make this personal.
    Use facts instead of feelings
    Used structured strategies such as: define, analyze, identify, and evaluate.
    If necessary – compromise
    Decide on areas where you agree
    Wait and take time to decide, do not rush the decision.
    Simple Conflict Management
  • Ego Conflict is the most difficult to manage because of the human element involved.
    One or both parties feel that they are being personally attacked
    This feeling of being attacked puts the parties on guard and the situation is very emotionally charged.
    Ego Conflict – Defined
  • Try to listen actively
    Do not focus on personal traits or issues… keep to the facts
    Do not look for a winner – strive for a solution
    Describe your stand, refrain from judging or evaluating your opponent on a personal level
    By instituting rules and guidelines, you can avoid personal clashes
    Focus on areas of agreement whenever possible
    Ego Conflict Management
  • Three conflict types were introduced by Miller and Steinberg
    These types are Pseudo, Simple and Ego Conflict
    Strategies relating to all three types are:
    Keep a cool head
    Focus on issues
    Listen
    Question (facts not personalities)
    Use problem-solving approaches
    Summary
  • Beebe, S (2008). Communication in Small Groups Principles and Practices. Boston: Allyn & Bacon.
    References: