By, FRANCISCUS WELIRANG Director of PT. Indofood Sukses Makmur, Tbk Presented at, 3 rd  IBL Conference on CSR 2010  Wednes...
1 DAFTAR ISI FW/sd/9/2010/sp <ul><li>FUNDAMENTAL OF CSR </li></ul><ul><li>WHY CSR IS IMPORTANT ? </li></ul><ul><li>THE BAS...
2 FUNDAMENTAL OF CSR FW/sd/9/2010/sp <ul><li>CR / CORPORATE RESPONSIBILITIES : </li></ul><ul><li>  COMPLIANCE TO REGULATI...
3 WHY CSR IS IMPORTANT? FW/sd/9/2010/sp <ul><li>THE OBJECTIVE OF CSR : </li></ul><ul><li>  SOCIAL ACCEPTANCE </li></ul><u...
4 THE BASIC AND SCOPE OF CSR IN GENERAL FW/sd/9/2010/sp A. BASIC OF CSR :    CR  # CSR    CSR  #  DONATION  #  PHILANTRO...
5 ROOM FOR CSR IMPROVEMENT 1. PURPOSE 2. STRATEGY 3. STRUCTURE 4. INITIATIVE 5. DRIVERS 6. SUSTANIBILITY 7. FOCUS PHILANTR...
6 FW/sd/9/2010/sp COMPARISON OF COMMUNITY DEVELOPMENT APPROACH FW/sd/9/2010/sp SELF RELIANCE DEPENDENT & SELF RELIANCE DEP...
7 THE LEVEL OF CSR IMPLEMENTATION FW/sd/9/2010/sp Level 1 Level 3 Level 2 COMPANY’S RESOURCES : A THE SOCIETY NEEDS : B  ...
8 THE SYSTEM & INSTRUMENTATION OF CSR FW/sd/9/2010/sp <ul><li>THE SYSTEM AND INSTRUMENTATION IS SUBJECT TO  </li></ul><ul>...
9 THE BIAS OF CSR IMPLEMENTATION FW/sd/9/2010/sp <ul><li>THE CSR COST :  </li></ul><ul><li>INVESTMENT COST or OPERATIONAL ...
<ul><li>COMMITMENT SHORT / MEDIUM TERM </li></ul><ul><li>ALLOCATED TIME, FUND& PERSON </li></ul><ul><li>CONTINOUS INTERACT...
11 DEFINE PRIORITY OF CSR IN INDOFOOD (adopted from Prince of Wales Business Leader Forum) FW/sd/9/2010/sp <ul><li>BUILDIN...
12  HIGH QUALITY PRODUCTS AT AFFORDABLE PRICES FW/sd/9/2010/sp Noodles Food  Seasonings Snack  Foods Nutrition & Special F...
3 LEVEL CSR INDOFOOD 13  FW/sd/9/2010/sp MARKE TING COST IMPORTANT - SME 1 .ECONOMIC EMPOWERING 2.SOCIAL COHESION FREQUENT...
14  ORGANIZING THE CSR PROJECT DISBURSMENT ENVIRONMENTAL  PROTECTION PROJECT MANAGEMENT PROJECT EXECUTION & MONITORING PRO...
BISMA (INDOFOOD SCHOLARSHIP) 15 FW/sd/9/2010/sp TIME : Year 2008 until now  STATUS : Routine & Yearly Budgeted PARTNER : U...
Menteri Pertanian Prof. Dr. Ir. Bungaran Saragih , M.Ec bersama para peneliti Terbaik Bogasari Nugraha (1998-2001) Bp. Fra...
17  FOOTNOTE FOR CSR <ul><li>WILLING TO HELP IS GOOD. </li></ul><ul><li>BUT MAKING  EFFECTIVE ACTIVITIES NEED MORE EFFORTS...
THANKS YOU 18 FW/sd/9/2010/sp
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System and Instrumentation for Practising Effective CSR

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3rd IBL Conference on CSR 2010
Wednesday, 29 September 2010 Time 15.20 s/d 16.30 PM
Balai Kartini Exhibition & Convention Center
Jakarta - Indonesia

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System and Instrumentation for Practising Effective CSR

  1. 1. By, FRANCISCUS WELIRANG Director of PT. Indofood Sukses Makmur, Tbk Presented at, 3 rd IBL Conference on CSR 2010 Wednesday, 29 September 2010 Time 15.20 s/d 16.30 PM Balai Kartini Exhibition & Convention Center Jakarta - Indonesia SYSTEM AND INSTRUMENTATION FOR PRACTISING EFFECTIVE CSR FW/sd/9/2010/sp
  2. 2. 1 DAFTAR ISI FW/sd/9/2010/sp <ul><li>FUNDAMENTAL OF CSR </li></ul><ul><li>WHY CSR IS IMPORTANT ? </li></ul><ul><li>THE BASIC AND SCOPE OF CSR IN GENERAL </li></ul><ul><li>ROOM FOR CSR IMPROVEMENT </li></ul><ul><li>COMPARISON OF COMMUNITY DEVELOPMENT APPROACH </li></ul><ul><li>THE LEVEL OF CSR IMPLEMENTATION </li></ul><ul><li>THE SYSTEM AND INSTRUMENTATION OF CSR </li></ul><ul><li>THE BIAS OF CSR IMPLEMENTATION </li></ul><ul><li>CEO’S CHALLENGES </li></ul><ul><li>DEFINE PRIORITY OF CSR IN INDOFOOD </li></ul><ul><li>HOGH QUALITY PRODUCTS AT AFFORDABLE PRICES </li></ul><ul><li>3 LEVEL CSR INDOFOOD </li></ul><ul><li>ORGANIZING THE CSR </li></ul><ul><li>BISMA (INDOFOOD SCHOLARSHIP) </li></ul><ul><li>INDOFOOD RISET NUGRAHA </li></ul><ul><li>FOOTNOTE FOR CSR </li></ul>
  3. 3. 2 FUNDAMENTAL OF CSR FW/sd/9/2010/sp <ul><li>CR / CORPORATE RESPONSIBILITIES : </li></ul><ul><li> COMPLIANCE TO REGULATION </li></ul><ul><li> COMMITMENT </li></ul><ul><li> LICENCE TO OPERATE </li></ul><ul><li>CSR / CORP. SOCIAL RESPONSIBILITIES : </li></ul><ul><li> ONLY WHEN PROFIT GENERATED </li></ul>
  4. 4. 3 WHY CSR IS IMPORTANT? FW/sd/9/2010/sp <ul><li>THE OBJECTIVE OF CSR : </li></ul><ul><li> SOCIAL ACCEPTANCE </li></ul><ul><li> OPERATIONAL SUSTAINABILITY </li></ul><ul><li> TO CLOSE THE GAP BETWEEN CORPORATE AND </li></ul><ul><li>SURROUNDING COMMUNITY </li></ul><ul><li>CSR / CORP. SOCIAL RESPONSIBILITIES : </li></ul><ul><li> CORPORATIONS HAVE BETTER INFORMATION </li></ul><ul><li> CORPORATIONS HAVE BETTER ACCESS </li></ul><ul><li> CORPORATIONS HAVE BETTER NETWORK </li></ul>
  5. 5. 4 THE BASIC AND SCOPE OF CSR IN GENERAL FW/sd/9/2010/sp A. BASIC OF CSR :  CR # CSR  CSR # DONATION # PHILANTROPIC # ACTION  CSR NEEDS MORE INVOLVEMENTS OF THE CORPORATIONS  CSR NEEDS MORE INTERACTIONS + JOINT ACTIVITIES  CSR # SHORT TERM, BUT MEDIUM / LONG TERM B. THE SCOPE OF CSR :  INBOUND CSR : TO ALL MANAGEMENT AND EMPLOYEE  OUTBOUND CSR : TO OUTSIDE THE COMPANY
  6. 6. 5 ROOM FOR CSR IMPROVEMENT 1. PURPOSE 2. STRATEGY 3. STRUCTURE 4. INITIATIVE 5. DRIVERS 6. SUSTANIBILITY 7. FOCUS PHILANTROPY & SECURITY AD HOC & REACTIVE SEPARATE FROM BUSINESS PASSIVE CHAIRMAN’S INITIATIVE ON – OFF DISASTER, POLITIC RELATED EVENTS : : : : : : : STRATEGIC COMMUNITY INVESTMENT STRATEGIC & PROACTIVE LINKED TO BUSINESS ACTIVITIES RESPONSIVE TO TARGET AREA PART OF BUSINESS STRATEGY CONTINOUSLY/MID TERM 5 AREAS IN PANCA BAKTI EXISTING NEXT FW/sd/9/2010/sp
  7. 7. 6 FW/sd/9/2010/sp COMPARISON OF COMMUNITY DEVELOPMENT APPROACH FW/sd/9/2010/sp SELF RELIANCE DEPENDENT & SELF RELIANCE DEPENDENT SIDE EFFECT SOCIETY’S NEED SOCIETY’S NEED & CORP. AID / GOAL CORP. ORIENTED / INLINE PROGRAM AGENT OF DEVELOPMENT AGENT OF DEVELOPMENT DONOR STATUS CORPORATE MID & LONG TERM (SUSTAINABLE) MID TERM (CONTINOUS) SHORT TERM / AD -HOC TIME FRAME PROCESS DEVELOPMENT RESULT ORIENTED & PROCESS DEV. RESULT ORIENTED GOAL SUBJECT SUBJECT / OBJECT OBJECT STATUS OF SOCIETY SOCIETY CORPORATE & SOCIETY CORPORATE INITIATOR DEVELOPMENT OF COMMUNITY DEVELOPMENT WITH COMMUNITY DEVELOPMENT FOR COMMUNITY
  8. 8. 7 THE LEVEL OF CSR IMPLEMENTATION FW/sd/9/2010/sp Level 1 Level 3 Level 2 COMPANY’S RESOURCES : A THE SOCIETY NEEDS : B  CSR IMPLEMENTATION : B (DICTATING) <ul><li>COMPANY’S RESOURCES : A </li></ul><ul><li>THE SOCIETY NEEDS : B </li></ul><ul><li>CSR IMPLEMENTATION : A + B </li></ul><ul><li>(PARTICIPATORY) </li></ul>COMPANY’S RESOURCES : A THE SOCIETY NEEDS : B  CSR IMPLEMENTATION : B (SUPPORTIVE)
  9. 9. 8 THE SYSTEM & INSTRUMENTATION OF CSR FW/sd/9/2010/sp <ul><li>THE SYSTEM AND INSTRUMENTATION IS SUBJECT TO </li></ul><ul><li>SITUATION & CONDITION </li></ul><ul><li>IT DEPENDS ON THE OWNER’S VALUES </li></ul><ul><li>IT DEPENDS ON THE COMPANY’S POLICY </li></ul><ul><li>- MANAGEMENT HANDLING </li></ul><ul><li>- SOCIETY EXPECTATIONS </li></ul><ul><li>- COMPANIES OBJECTIVES </li></ul><ul><li>GUIDELINES CAN BE DEVELOPED </li></ul><ul><li>ACCOUNT RECORD </li></ul> HARMONISED!!!
  10. 10. 9 THE BIAS OF CSR IMPLEMENTATION FW/sd/9/2010/sp <ul><li>THE CSR COST : </li></ul><ul><li>INVESTMENT COST or OPERATIONAL COST or </li></ul><ul><li>MARKETING COST </li></ul><ul><li>EXPATRIATE / CEO CONFLICT : </li></ul><ul><li>- THEY ARE CONTRACTED 1 or 2 or 3 YEARS  SHORT TERM </li></ul><ul><li>- CSR (COST) NOT SHORT TERM </li></ul><ul><li> BURDEN TO P/L STATEMENT </li></ul><ul><li>CSR ACTIVITES GIVES EXTRA BURDEN TO THE DAILY </li></ul><ul><li>EMPLOYEE’S JOB </li></ul><ul><li>CSR # CR # PR # DONATION </li></ul><ul><li>NO. SIGNIFICANT APPRECIATION FOR PRACTISING </li></ul><ul><li>GOOD CSR, OR NO INCENTIVES </li></ul><ul><li>F. PERFORMANCE MEASUREMENT </li></ul>
  11. 11. <ul><li>COMMITMENT SHORT / MEDIUM TERM </li></ul><ul><li>ALLOCATED TIME, FUND& PERSON </li></ul><ul><li>CONTINOUS INTERACTIONS </li></ul><ul><li>TREAT AS ENTREPREUNEUR </li></ul><ul><li>(NOT AS OBJECT) </li></ul>MNC’s HEADQUARTER TIME LIMIT Expatriate : 1 – 3 Years Local CEO’S : 5 Years ? BUSINESS SUSTAINABILITY SHAREHOLDER VALUE SOCIAL ACCEPTANCE CSR LIMITED LOCAL INFORMATION / SOURCES <ul><li>SECTOR </li></ul><ul><li>EDUCATION </li></ul><ul><li>HEALTH </li></ul><ul><li>FOOD & NUTRIENT </li></ul><ul><li>DISASTER </li></ul><ul><li>SME (LOCAL </li></ul><ul><li>ECONOMIC DEV.) </li></ul>CSR PROGRAM <ul><li>MARGIN </li></ul><ul><li>COST </li></ul><ul><li>PRODUCT / SERVICES </li></ul>PROFIT <ul><li>SALES </li></ul><ul><li>CUSTOMERS </li></ul><ul><li>COMPETITORS </li></ul>GROWTH <ul><li>ACTIVITY </li></ul><ul><li>COMDEV </li></ul><ul><li>SOCIAL </li></ul><ul><li>PHILANTROPY </li></ul><ul><li>INST.BUILDING </li></ul><ul><li>CAPACITY BLDG </li></ul><ul><li>PR </li></ul>ALTHOUGH COUNTRY DIRECTOR CHANGED THE CSR PROGRAM NEED TO COUNTINUE ECONOMIC VALUE SOCIAL VALUE CEO’S CHALLENGES COUNTRY CEO 10 FW/sd/9/2010/sp
  12. 12. 11 DEFINE PRIORITY OF CSR IN INDOFOOD (adopted from Prince of Wales Business Leader Forum) FW/sd/9/2010/sp <ul><li>BUILDING HUMAN CAPITAL </li></ul><ul><li> EDUCATION </li></ul><ul><li> HEALTH </li></ul><ul><li>PROMOTING THE ENVIRONMENT </li></ul><ul><li> GREEN PRODUCTION (NON ADDITIVES) </li></ul><ul><li> GREEN AREA AND CLIMATE CHANGE ADVOCACY </li></ul><ul><li>TRANSPARANCIES (GCG) </li></ul><ul><li>SOCIAL COHESION </li></ul><ul><li> THE WAY OF INTERATION </li></ul><ul><li> AS THE “LICENCE TO OPERATE” </li></ul><ul><li>ECONOMIC EMPOWERING </li></ul><ul><li> BASED ON OUR COMPETENCIES / NETWORK / ACCESS / </li></ul><ul><li> INFORMATION </li></ul>
  13. 13. 12 HIGH QUALITY PRODUCTS AT AFFORDABLE PRICES FW/sd/9/2010/sp Noodles Food Seasonings Snack Foods Nutrition & Special Foods Bogasari Cooking Oils Margarine & Shortening
  14. 14. 3 LEVEL CSR INDOFOOD 13 FW/sd/9/2010/sp MARKE TING COST IMPORTANT - SME 1 .ECONOMIC EMPOWERING 2.SOCIAL COHESION FREQUENT <ul><li>PRODUCT LINKAGE </li></ul><ul><li>10% REVOLVING </li></ul><ul><li>90% PRODUCT AS </li></ul><ul><li>WORKING </li></ul><ul><li>CAPITAL </li></ul>INDONESIA MARKETING 3 MARKE TING COST IMPORTANT <ul><li>SURROU </li></ul><ul><li>NDING </li></ul><ul><li>SOCIETY </li></ul><ul><li>LOCAL </li></ul><ul><li>GOV. </li></ul><ul><li>- SME </li></ul><ul><li>- NGO </li></ul><ul><li>LOCAL </li></ul><ul><li>INSTITU </li></ul><ul><li>TION </li></ul>1.HRD 2.ENVIRON MENT 3.SOCIAL COHESION 4.ECONOMIC EMPOWERING 5.GCG FREQUENT <ul><li>LOCALIZED </li></ul><ul><li>- 70% DONATION </li></ul><ul><li>30% REVOLVING </li></ul>43 LOCATION IN FACTORY SURROUNDING BUSINESS UNIT & FACTORY 2 CORPORATE IMPORTANT <ul><li>APPLIED </li></ul><ul><li>RESEARCH </li></ul><ul><li>- PACKAGING </li></ul><ul><li>- SME </li></ul>1.IRN 2.ENVIRON MENT & WASTE CONTINOUSE - YEARLY THEME - CROSS DIVISION - PERCENTAGE - 70% DONATION 30% REVOLVING HEAD OFFICE JAKARTA CORPORATE 1 FUNDING INTERACTION WITH LOCAL CULTURE TARGET PROGRAM FREQUENCY CHARACTERISTIC LOCATION LEVEL NO
  15. 15. 14 ORGANIZING THE CSR PROJECT DISBURSMENT ENVIRONMENTAL PROTECTION PROJECT MANAGEMENT PROJECT EXECUTION & MONITORING PROJECT INVESTIGATION PROJECT DOCUMENTATION PROJECT PLANNING PLAN & REPORT CONSOLIDATION SUSTAINABLE DEVELOPMENT RESEARCH ACCOUNT FOR THE DISBURSEMENT OF FUNDS BASED ON THE APPROVED BUDGET FOR ENVIRONMENTAL PROTECTION PROJECTS COMMUNICATION LIAISON FIVE PILLARS FOR SUSTAINABLE DEVELOPMENT AUTOMATION EXECUTE ACCORDING TO QUALITY, COST & TIME STANDARDS, AND REPORT ON PROGRESS OF ENVIRONMENTAL PROTECTION PROJECTS PROPOSE, PRE-QUALIFY AND SELECT ENVIRONMENTAL PROTECTION PROJECTS IN LINE WITH ISM’S CSR PRIORITIES ACCOUNT FOR THE DISBURSMENT OF FUNDS BASED ON THE APPROVED BUDGET FOR CORPORATE GOVERNANCE PROJECTS EXECUTE ACCORDING TO QUALITY, COST & TIME STANDARDS, AND REPORT ON PROGRESS OF CORPORATE GOVERNANCE PROJECT PROPOSE, PRE-QUALIFY AND SELECT ENVIRONMENTAL PROTECTION PROJECTS IN LINE WITH ISM’S CSR PRIORITIES ACCOUNT FOR THE DISBURSMENT OF FUNDS BASED ON THE APPROVED BUDGET FOR HR ENHANCEMENT PROJECTS EXECUTE ACCORDING TO QUALITY, COST & TIME STANDARDS, AND REPORT ON PROGRESS OF HR ENHANCEMENT PROJECTS PROPOSE, PRE-QUALIFY AND SELECT ENVIRONMENTAL PROTECTION PROJECTS IN LINE WITH ISM’S CSR PRIORITIES ACCOUNT FOR THE DISBURSMENT OF FUNDS BASED ON THE APPROVED BUDGET FOR SOCIAL COHESION PROJECTS EXECUTE ACCORDING TO QUALITY, COST & TIME STANDARDS, AND REPORT ON PROGRESS OF SOCIAL COHESION PROJECTS PROPOSE, PRE-QUALIFY AND SELECT ENVIRONMENTAL PROTECTION PROJECTS IN LINE WITH ISM’S CSR PRIORITIES ACCOUNT FOR THE DISBURSMENT OF FUNDS BASED ON THE APPROVED BUDGET FOR ECONOMIC IMPROVEMENT PROJECT EXECUTE ACCORDING TO QUALITY, COST & TIME STANDARDS, AND REPORT ON PROGRESS OF ECONOMIC IMPROVEMENT PROJECT PROPOSE, PRE-QUALIFY AND SELECT ENVIRONMENTAL PROTECTION PROJECTS IN LINE WITH ISM’S CSR PRIORITIES PLAN, IMPLEMENT AND EVALUATE A CSR-RELATED COMMUNICATIONS PROGRAM IN CORPORATION WITH ISM’S PR OFFICER PRESCRIBE AND ENFORCE STANDARDS FOR PROJECT DOCUMENTATION AND SAFEKEEP PROJECT ARCHIVES COORDINATE & CONSOLIDATE THE PREPARATION, REVIEW & PRESENTATION OF PROJECT PLANS, BUDGET & REPORTS IN LINE WITH ISM’S CSR STRATEGIC BLUEPRINT & PRIORITIES BUILD & MAINTAIN DEMOGRAPHIC AND SOCIO-ECONOMIC DATA BASES THAT SUPPORT PROPER PROJECT IDENTIFICATION & SELECTION ACTIVITY CENTERS ACTIVITY ORGANIZING DESCRIPTION FW/sd/9/2010/sp PROJECT DISBURSMENT CORPORATE GOVERNANCE PROJECT MANAGEMENT PROJECT EXECUTION & MONITORING PROJECT INVESTIGATION PROJECT DISBURSMENT HUMAN RESOURCE ENHANCEMENT PROJECT MANAGEMENT PROJECT EXECUTION & MONITORING PROJECT INVESTIGATION PROJECT DISBURSMENT SOCIAL COHESION PROJECT MANAGEMENT PROJECT EXECUTION & MONITORING PROJECT INVESTIGATION PROJECT DISBURSMENT ECONOMIC IMPROVEMENT PROJECT MANAGEMENT PROJECT EXECUTION & MONITORING PROJECT INVESTIGATION
  16. 16. BISMA (INDOFOOD SCHOLARSHIP) 15 FW/sd/9/2010/sp TIME : Year 2008 until now STATUS : Routine & Yearly Budgeted PARTNER : UI, ITB, IPB, UGM, UNAND, ITS and UNPAD COST : ± USD 240.000,- / year COVER : 3 years PROGRAM : 1. Soft Skill (5 x)  Indofood Leadership Camp 2. Interaction : Plant Tour to the Factory and with management Thousand dollar Thousand dollar Thousand dollar Students Students Students Graph.: Total Student and Cost Indofood Scholarship (in thousand dollars)
  17. 17. Menteri Pertanian Prof. Dr. Ir. Bungaran Saragih , M.Ec bersama para peneliti Terbaik Bogasari Nugraha (1998-2001) Bp. Franciscus Welirang foto bersama dengan pemenang IRN <ul><li>LOCATION : </li></ul><ul><li>Jakarta </li></ul><ul><li>TIME : </li></ul><ul><li>Year 1998 until now </li></ul><ul><li>STATUS : </li></ul><ul><li>Routine & Yearly Budgeted </li></ul><ul><li>PARTNER : </li></ul><ul><li>IPB, UGM, UNIDA, UNILAM, UNCEN, UNISRI, UNS, UNDIP etc </li></ul><ul><li>COST : </li></ul><ul><li>± Rp. 1.00.000.000,- / year </li></ul><ul><li>PROGRAM : </li></ul><ul><li>1. Food Applied Researchs </li></ul><ul><li>2. Help the Researchers in food </li></ul><ul><li>(Wheat, Corn, Banana, Cassava </li></ul><ul><li>Tuber, oil Palm and Sago) </li></ul><ul><li>OUTPUT : </li></ul><ul><li>Food Applied Research Proposal </li></ul><ul><li>± 500 proposal / year </li></ul>INDOFOOD RISET NUGRAHA 16 FW/sd/9/2010/sp
  18. 18. 17 FOOTNOTE FOR CSR <ul><li>WILLING TO HELP IS GOOD. </li></ul><ul><li>BUT MAKING EFFECTIVE ACTIVITIES NEED MORE EFFORTS </li></ul><ul><li>GIVING MONEY IS EASIER </li></ul><ul><li>BUT, GIVING THE APPROPRIATE ONE AND ACCEPTED BY THE SOCIETY IS </li></ul><ul><li>ANOTHER STORY </li></ul><ul><li>ONE HAS TO UNDERSTAND THE LOCAL CULTURE, </li></ul><ul><li>LOCAL WISDOM AND ITS CHARACTER. EVEN THE INDONESIAN </li></ul><ul><li>(WHO RECEIVED OVERSEAS EDUCATION) STILL HAS DIFFICULTY TO BE </li></ul><ul><li>“ INGROUP” WITH THE TARGETED SOCIETY </li></ul><ul><li>IT IS AN “ART” TO BE “IN ” IN THAT COMMUNITY </li></ul><ul><li>5. IT NEED CONTINOUS DIRECT INTERACTION EVEN LIVE – IN, WITH THEM </li></ul><ul><li>TO BE ACCEPTED </li></ul><ul><li>6. THEREFORE, CSR/CD IS NOT SHORT TERM, BUT LONG TERM </li></ul><ul><li>THE PROGRAM SHOULD NOT BE GENERALIZED, </li></ul><ul><li>EACH PLACE/COMMUNITY HAS THEIR OWN UNIQUES </li></ul>FW/sd/9/2010/sp
  19. 19. THANKS YOU 18 FW/sd/9/2010/sp
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