Q1 Can we foresee service failures and avoid them?
Q2 When affected
To what extent is the service disrupted?
Which customers are being impacted?
Q3 How fast can we restore the service?
Q4 Can we prevent the recurrence of the failure?
How can we Offer the best service, Monitor the customer satisfaction and ensure good Quality ?
Proactive Approach To Managing Services • Shorten the time to detect a failure • Determine impact on services and customers • Linking customers to the services • Optimized service management lifecycle • Integrated SQM, fault and performance management • Monitor business operational aspects
Agenda Introduction Why Service Assurance Program Description Approach for a ‘ To-Be’ network