Presentation store of the future

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Retail is changing at a fast pace but are changes as big as suggested? Do millennials shop in the future only online? Do they search for the lowest price? Is brick and mortar retail lost? Or is there still room for physical retail? What will the shopping environment look like in the future? Her some first answers. This is the first part of a major research by Q&A Research & Consultancy. We will update on our progress via our website www.qanda.nl. Would you or your company like to be part of this research contact us for all the possibilities

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Presentation store of the future

  1. 1. “The store of the Future” 3 shopper generations @frankquix
  2. 2. Bol.com became the synonym for online shopping
  3. 3. More than half have Bol.com in mind while shopping online > 50%
  4. 4. More than a quarter have Zalando in mind while shopping online for shoes > 25%
  5. 5. Almost onefifth has Wehkamp.nl in mind while shopping online for clothes > 17%
  6. 6. Is bol.com “The store of the Future”?
  7. 7. Is online the future?
  8. 8. The 3 generations of shoppers
  9. 9. Boomers 1945-1965 Desktop Savvy
  10. 10. Generation X 1965-1980 Tablet Savvy
  11. 11. Millennials 1980-2000 Smartphone Savvy
  12. 12. Millennials grew up in the digital age
  13. 13. Millennials for most love to shop in a brick & mortar store
  14. 14. Study structure
  15. 15. Quantitative & Qualitative shopper research Research among 1.250 respondents Q&A Panel 15 attributes based on qualitative research
  16. 16. 2 key topics • The attractiveness of aspects while shopping • The influence on purchase of aspects while shopping
  17. 17. Shopping Aspects Only for instore shopping
  18. 18. Touch & Feel Online Offline - Online Offline
  19. 19. Good & Professional Advice Online Offline - Online Offline
  20. 20. Funshopping Online Offline - Online Offline
  21. 21. Store Experience Online Offline - Online Offline
  22. 22. Shopping Aspects For instore & online shopping
  23. 23. Shopping is not time consuming Online Offline - Online Offline
  24. 24. Search & Select Online Offline - Online Offline
  25. 25. Exchange & Return Online Offline - Online Offline
  26. 26. Endless Assortment Online Offline - Online Offline
  27. 27. Product Availability Online Offline - Online Offline
  28. 28. Instant Satisfaction Online Offline - Online Offline
  29. 29. Ideas & Inspiration Online Offline - Online Offline
  30. 30. Unique Products Online Offline - Online Offline
  31. 31. Shopping Aspects Only for online shopping
  32. 32. 24/7 Online Offline - Online Offline
  33. 33. Price Checking Online Offline - Online Offline
  34. 34. Reviews & Ratings Online Offline - Online Offline
  35. 35. Shopping is not time consuming Online Offline - Online Offline
  36. 36. Search & Select Online Offline - Online Offline
  37. 37. RESULTS
  38. 38. Why are Millennials different?
  39. 39. THE STORE IS THE PLAYGROUND FOR THE PRODUCT AND THE BRAND Millennials 65% Boomers 57%
  40. 40. FUSION RETAILING, EVERYTHING IS POSSIBLE Millennials 64% Boomers 52%
  41. 41. THE CUSTOMER DECIDES WHEN TO BUY, NOT YOU Millennials 63% Boomers 44%
  42. 42. PROMOTERS ARE YOUR NEW PROMOTION Millennials 45% Boomers 30%
  43. 43. IT’S THE STORY THAT SELLS, NOT THE STORE Millennials 41% Boomers 29%
  44. 44. How will the “Store of the Future” look like?
  45. 45. Good question! What is your targetgroup?
  46. 46. This is what Millennials say…
  47. 47. “A huge store with a lot of products. A bit like a “Hypermarché” in France. I don’t want to waste too much time on shopping.” “A store with a nice athmospere” “I have to be able to touch and try products”
  48. 48. Is online the only future?
  49. 49. The next generation the digital natives
  50. 50. Interested in the numbers and your sector? Contact us for the full presentation! Website: www.qanda.nl Mail: fquix@qanda.nl Tel: +31 33 2454637 Twitter: @frankquix

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