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7 tips to help a person
through a change
Tip # 1
Listen to how the
person feels
Make it possible for people to
share their feelings with others.

Hayes, John: The Theory and Practice of Change Managemen...
High energy
Angry

Alert

Nervous

Excited

Stressed
Happy

Upset
Sad

Contented
Depressed

Relaxed
Fatigued

Calm

Low en...
Listening tips
http://www.slideshare.net/frankcalberg/listening-tips
Tip # 2
Find out where in the
change cycle the person is
Energy

7
Reflection and learning
2
Denial

1
Shock

6
Consolidation

3
Depression
5
Testing
4
Letting go
Acceptance of re...
Tip # 3
Help the person analyze
arguments for and
against the change
Encourage the person to do a careful, thoughtful
analysis, for and against the change.

http://blogs.hbr.org/cs/2013/04/di...
Example
Arguments for investing in
a smartphone

Arguments against investing in
a smartphone
Tip # 4
If the person resists change,
find out why
Problem analysis methods
http://www.scribd.com/doc/34918427/Problem-analysis-methods
Reasons why people resist change
http://www.slideshare.net/frankcalberg/5-reasons-why-people-resist-change
Tip # 5
Help the person
discover his/her values
Questions to discover values
http://www.scribd.com/doc/36200010/questions-to-discover-your-values
Tip # 6
Help the person make a
strategy to change
Help the person make a strategy that focuses on realistic goals.
Example
Setting a goal of changing a few specific behavio...
Things to do to reach the goal

When to do them

Task # 1

Tuesday morning.

Task # 2

Thursday afternoon.
Tip # 7
Help the person repeat
new behaviour
Deliberate practice requires steady, consistent repetition over
time, until new behaviors take root in the body as new hab...
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Tips to help a person through a change

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7 tips to help a person through a change. Includes, for example, listening to the person and helping the person create a strategy for change.

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Transcript of "Tips to help a person through a change"

  1. 1. 7 tips to help a person through a change
  2. 2. Tip # 1 Listen to how the person feels
  3. 3. Make it possible for people to share their feelings with others. Hayes, John: The Theory and Practice of Change Management, p. 155.
  4. 4. High energy Angry Alert Nervous Excited Stressed Happy Upset Sad Contented Depressed Relaxed Fatigued Calm Low energy http://hmi.ewi.utwente.nl/verslagen/capita-selecta/CS-Zimmerman-Jurrit.pdf
  5. 5. Listening tips http://www.slideshare.net/frankcalberg/listening-tips
  6. 6. Tip # 2 Find out where in the change cycle the person is
  7. 7. Energy 7 Reflection and learning 2 Denial 1 Shock 6 Consolidation 3 Depression 5 Testing 4 Letting go Acceptance of reality Hayes, John: The Theory and Practice of Change Management, p. 151. Time
  8. 8. Tip # 3 Help the person analyze arguments for and against the change
  9. 9. Encourage the person to do a careful, thoughtful analysis, for and against the change. http://blogs.hbr.org/cs/2013/04/disruption_denial.html
  10. 10. Example Arguments for investing in a smartphone Arguments against investing in a smartphone
  11. 11. Tip # 4 If the person resists change, find out why
  12. 12. Problem analysis methods http://www.scribd.com/doc/34918427/Problem-analysis-methods
  13. 13. Reasons why people resist change http://www.slideshare.net/frankcalberg/5-reasons-why-people-resist-change
  14. 14. Tip # 5 Help the person discover his/her values
  15. 15. Questions to discover values http://www.scribd.com/doc/36200010/questions-to-discover-your-values
  16. 16. Tip # 6 Help the person make a strategy to change
  17. 17. Help the person make a strategy that focuses on realistic goals. Example Setting a goal of changing a few specific behaviors such as less shouting is more effective than focusing on personality aspects such as interpersonal sensitivity, empathy, and sociability. http://blogs.hbr.org/2013/12/if-you-want-to-change-dont-read-this/
  18. 18. Things to do to reach the goal When to do them Task # 1 Tuesday morning. Task # 2 Thursday afternoon.
  19. 19. Tip # 7 Help the person repeat new behaviour
  20. 20. Deliberate practice requires steady, consistent repetition over time, until new behaviors take root in the body as new habit. As Aristotle put it: “We are what we repeatedly do. Excellence then, is not an act but a habit.” http://www.managementexchange.com/story/growing-people
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