Tips to help a person through a change

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7 tips to help a person through a change. Includes, for example, listening to the person and helping the person create a strategy for change. …

7 tips to help a person through a change. Includes, for example, listening to the person and helping the person create a strategy for change.

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  • 1. 7 tips to help a person through a change
  • 2. Tip # 1 Listen to how the person feels
  • 3. Make it possible for people to share their feelings with others. Hayes, John: The Theory and Practice of Change Management, p. 155.
  • 4. High energy Angry Alert Nervous Excited Stressed Happy Upset Sad Contented Depressed Relaxed Fatigued Calm Low energy http://hmi.ewi.utwente.nl/verslagen/capita-selecta/CS-Zimmerman-Jurrit.pdf
  • 5. Listening tips http://www.slideshare.net/frankcalberg/listening-tips
  • 6. Tip # 2 Find out where in the change cycle the person is
  • 7. Energy 7 Reflection and learning 2 Denial 1 Shock 6 Consolidation 3 Depression 5 Testing 4 Letting go Acceptance of reality Hayes, John: The Theory and Practice of Change Management, p. 151. Time
  • 8. Tip # 3 Help the person analyze arguments for and against the change
  • 9. Encourage the person to do a careful, thoughtful analysis, for and against the change. http://blogs.hbr.org/cs/2013/04/disruption_denial.html
  • 10. Example Arguments for investing in a smartphone Arguments against investing in a smartphone
  • 11. Tip # 4 If the person resists change, find out why
  • 12. Problem analysis methods http://www.scribd.com/doc/34918427/Problem-analysis-methods
  • 13. Reasons why people resist change http://www.slideshare.net/frankcalberg/5-reasons-why-people-resist-change
  • 14. Tip # 5 Help the person discover his/her values
  • 15. Questions to discover values http://www.scribd.com/doc/36200010/questions-to-discover-your-values
  • 16. Tip # 6 Help the person make a strategy to change
  • 17. Help the person make a strategy that focuses on realistic goals. Example Setting a goal of changing a few specific behaviors such as less shouting is more effective than focusing on personality aspects such as interpersonal sensitivity, empathy, and sociability. http://blogs.hbr.org/2013/12/if-you-want-to-change-dont-read-this/
  • 18. Things to do to reach the goal When to do them Task # 1 Tuesday morning. Task # 2 Thursday afternoon.
  • 19. Tip # 7 Help the person repeat new behaviour
  • 20. Deliberate practice requires steady, consistent repetition over time, until new behaviors take root in the body as new habit. As Aristotle put it: “We are what we repeatedly do. Excellence then, is not an act but a habit.” http://www.managementexchange.com/story/growing-people