How do you coach a person?

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Handbook with questions used to coach a person. Research included.

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How do you coach a person?

  1. 1. How do you coach a person? www.frankcalberg.com
  2. 2. 1/16 Contents 1. What does the coachee want?...............................................................................2 2. What values does the coachee have?.....................................................................3 3. To what extent is the coach the right coach for the coachee? ...............................4 4. What will the coach do?.........................................................................................5 4.1. Examples of roles .............................................................................................5 4.2. Examples of tasks.............................................................................................6 5. What media and/or physical meeting places does the coachee want to use?........7 5.1. Examples of media to use.................................................................................7 5.2. Examples of physical meeting places to use.....................................................8 6. How ready is the coachee to develop herself / himself? ........................................9 7. What idea / problem / need does the coachee want to work on? .......................10 7.1. Define the idea / problem / need based on observations ..............................10 7.2. Define idea / problem / need based on conversations with coachee.............11 8. What does the coachee think he / she does well and not well?...........................12 9. What do people, with whom the coachee works, think that the coachee does well and not well? ...........................................................................................................13 10. What stories will the coachee tell to help people she / he works / lives with to better understand who she / he is and / or wants to be? ........................................14 11. What goal / work / task will the coachee set / work on?....................................15 12. How does the coachee learn well?.....................................................................16
  3. 3. 2/16 1. What does the coachee want? Questions Answers What does the coachee want to change? What does the coachee want to know? When a small number of leadership capabilities essential for success in a company’s business is defined, for example high-quality decision making or stronger coaching skills, the company achieves far better outcomes.1 Coaching is about helping people create greater awareness for themselves. Awareness that gets them to come face to face with beliefs that over time have fossilized into their truths.2 1 http://www.mckinsey.com/Insights/Leading_in_the_21st_century/Why_leadership-development_programs_fail 2 http://www.livemint.com/Companies/EqLTegZ15v7TcaJ4zOeDHJ/What-do-good-coaches-in-sport-and-business- really-do.html
  4. 4. 3/16 2. What values does the coachee have? Inspiration https://www.teacherspayteachers.com/Product/Questions-to-discover-your-values-1329394
  5. 5. 4/16 3. To what extent is the coach the right coach for the coachee? Questions Answers Question # 1: Knowledge about topic To what extent does the coach have the knowledge needed to help the coachee well? Question # 2: Value fit To what extent does the coachee feel trusted by the coach? To what extent does the coach feel trusted by the coachee?
  6. 6. 5/16 4. What will the coach do? 4.1. Examples of roles  Advisor  Counselor.  Coach.  Helper.  Listener.  Teacher.  Trainer.  Role model. Examples Advisor Makes recommendations for or against specific options. Counselor Provides a process for understanding and handling a complex or unfamiliar situation. Coach Helps coachee develop competencies / skills in doing tasks, for example  how to prepare and manage a meeting, or  how to discover personal values. https://hbr.org/2015/01/the-art-of-giving-and-receiving-advice
  7. 7. 6/16 4.2. Examples of tasks  Post links on social media with research on topics you want you want to know more about.  Do research for you on a topic you want to know more about.  Do observations for you.  Talk to stakeholders in your life, for example family, friends, customers, colleagues etc. to get their feedback and help you to better understand yourself.  Help you develop an idea you have into a super strategy.  Test an idea for you.  Design a meeting / workshop for you.  Listen to you as you talk about what you do / how you do things / why you do what you do.  Give you feedback on work you have done.  Answer one or more questions you have.  Help you analyse a problem.  Help you make a decision about what to do in a specific situation.  Give a talk / presentation at a meeting / event.  Participate at a meeting you manage or participate in - and give you feedback after the meeting.  Participate in a survey you do.  Contribute with questions / research / ideas on your blog / shared document / website.  Participate at a meeting / hackathon / webinar and ask questions that help meeting participants see new possibilities.  Collaborate with you on work you do, for example a book you are writing.  Facilitate / moderate a workshop for you. Inspiration https://www.teacherspayteachers.com/Product/How-do-we-give-feedback-1761017 https://www.teacherspayteachers.com/Product/What-do-great-teachers-do-2178430
  8. 8. 7/16 5. What media and/or physical meeting places does the coachee want to use? 5.1. Examples of media to use Examples  www.linkedin.com  www.twitter.com  www.whatsapp.com  www.skype.com  www.viber.com What functionalities does the coachee prefer to use? 1. Chat / messaging / blogging / posting. 2. Talk without video. 3. Talk with video. Inspiration https://hbr.org/2015/03/tips-for-coaching-someone-remotely https://hbr.org/2015/02/millennials-want-to-be-coached-at-work https://hbr.org/2015/04/when-you-have-to-coach-remotely https://www.linkedin.com/pulse/power-pay-performance-marshall-goldsmith Time spent with coach Improvement
  9. 9. 8/16 5.2. Examples of physical meeting places to use Use a place where you are not distracted. Inspiration https://hbr.org/2015/02/how-great-coaches-ask-listen-and-empathize
  10. 10. 9/16 6. How ready is the coachee to develop herself / himself? Questions Answers How much do you want to develop your competencies? On a scale from 1 to 10: Comments: How active do you want to be regarding developing your competencies? On a scale from 1 to 10: Comments: How open will you be about  what you do,  how you do things, and  why you do things? On a scale from 1 to 10: Comments: How aware are you about who you are – including what your values and purpose are? On a scale from 1 to 10: Comments: How much do you appreciate to get feedback about who you are? On a scale from 1 to 10: Comments: Coaching is most successful when applied to people who want to improve - not when applied to people who have no interest in changing. This is true whether you are acting as a professional coach, a manager, a family member, or a friend. Your time is very limited. The time you waste trying to change people who do not care is time stolen from people who do want to change. If they don’t care, do not waste your time.3 Further inspiration http://www.allthingsworkplace.com/2009/08/how-to-be-coachable.html http://marshallgoldsmith.blogspot.com/2010/11/spotting-uncoachables.html http://www.slideshare.net/frankcalberg/5-reasons-why-people-resist-change 3 https://www.linkedin.com/pulse/dont-care-waste-your-time-marshall-goldsmith
  11. 11. 10/16 7. What idea / problem / need does the coachee want to work on? 7.1. Define the idea / problem / need based on observations Adjust your coaching style to each person’s needs. What works for one person may not work for another person. Figure out the best approach for each person by watching people in action. Source https://hbr.org/2015/02/how-to-coach-according-to-5-great-sports-coaches
  12. 12. 11/16 7.2. Define idea / problem / need based on conversations with coachee Questions Answers What idea / problem / need do you have? 5 x why? How did the idea / problem get into your head? When did you first start thinking about this idea / problem? Who played a role to get you started thinking about this idea / this problem? What did she / he do? How important is this idea / problem for you and people you care a lot about? Why? What do you think is good about this problem? How convinced are you that you can solve this problem? What makes you convinced? To what extent can you make this the major focus of your life? How? To what extent does the idea fit your values? Inspiration https://hbr.org/2010/03/does-your-passion-match-your-a.html http://www.youtube.com/watch?v=1bknGdA_xdw https://www.teacherspayteachers.com/Product/How-can-we-understand-the-problem-1531110
  13. 13. 12/16 8. What does the coachee think he / she does well and not well? Questions Answers What do you think that you do well? What do you think that you do not do well? http://ecorner.stanford.edu/videos/3599/A-Candid-Lesson-in-Humility http://www.slideshare.net/frankcalberg/johari-window-62330557
  14. 14. 13/16 9. What do people, with whom the coachee works, think that the coachee does well and not well? Questions Answers What do people with whom the coachee work think that the coachee does well? What do people, with whom the coachee works, think that the coachee does not do well? One leader published all results from his own 360 degree feedback exercise on the company intranet - along with a personal commitment to improve.4 Further inspiration http://ecorner.stanford.edu/videos/3599/A-Candid-Lesson-in-Humility http://www.slideshare.net/frankcalberg/johari-window-62330557 4 http://www.mckinsey.com/Insights/Leading_in_the_21st_century/Why_leadership-development_programs_fail
  15. 15. 14/16 10. What stories will the coachee tell to help people she / he works / lives with to better understand who she / he is and / or wants to be? Inspiration http://www.slideshare.net/frankcalberg/storytelling-66166609
  16. 16. 15/16 11. What goal / work / task will the coachee set / work on? Questions Answers Where are you going? Why? Where do you think that the family / team / company / community, you are a part of, is going? Where do other members of the family / team / company / community think it is going? How do you think you can be a better partner / worker / manager / participant / community member? What do you want to learn / get better at? What small, visible, easily achievable goal can you set that will help you succeed and get into the habit of winning.5 Improvement of what skill will have the greatest impact on your career development?6 If you were the coach for yourself, what advice would you have for you?7 What does success look like for you? How is your work / life when you reach your goal? Further inspiration http://www.slideshare.net/frankcalberg/goal-setting-66955954 https://youtu.be/FYhws73vm0c https://www.teacherspayteachers.com/Product/Question-types-1567673 5 https://hbr.org/2015/02/how-to-coach-according-to-5-great-sports-coaches 6 https://hbr.org/2015/03/the-kind-of-homework-that-helps-coaching-stick 7 https://youtu.be/FYhws73vm0c
  17. 17. 16/16 12. How does the coachee learn well? Learning methods Answers To what extent do you like to watch / observe What do you like to watch? Whom do you like to watch? To what extent do you like reading? What do you like to read? When do you like to read? To what extent do you like to write? What do you like to write? Using which tools do you like to write? Whom do you like to listen to? To what extent do you like to try new things out? What do you like to try out? Where do you like to try things out? To what extent do you like to talk? With whom do you like to talk? When do you like to think about what you have learned? Inspiration https://www.teacherspayteachers.com/Product/Learning-strategies-1487708

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