How do you coach a person?

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Handbook with questions used to coach a person. Research included.

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How do you coach a person?

  1. 1. How do you coach a person? www.frankcalberg.com
  2. 2. 1/20 Contents 1. Contact regarding idea / problem / need ...............................................................2 2. Agree on physical meeting place and/or media to use for communicating ............3 2.1. Physical meeting place .....................................................................................3 2.2. Media to use for communicating .....................................................................4 3. Define the purpose.................................................................................................5 4. How ready is the person is to be coached? ............................................................6 5. What idea / problem / need does the person want to work on?............................7 5.1. Based on observations .....................................................................................7 5.2. Based on conversations....................................................................................8 6. To what extent are you the right coach for the person? ........................................9 7. What values does the coachee have?...................................................................10 8. What does the coachee do well?..........................................................................11 9. What does the coachee like to do? ......................................................................12 10. What goal does the coachee want to work towards?.........................................13 11. How does the coachee learn well?.....................................................................14 12. Agree on tasks the coachee works on to reach her / his goal.............................16 13. What else can a coach do to help? .....................................................................17 14. Reflect on results and process............................................................................18 15. Agree on pay ......................................................................................................19 16. How does the coachee want to continue developing? .......................................20
  3. 3. 2/20 1. Contact regarding idea / problem / need Possibility # 1 A person, who has an idea / problem / need, contacts a coach. Possibility # 2 A coach contacts a person with an idea / problem / need. Sources of inspiration https://www.teacherspayteachers.com/Product/Needs-that-people-have-1530997
  4. 4. 3/20 2. Agree on physical meeting place and/or media to use for communicating 2.1. Physical meeting place Use a place where you are not distracted. Inspiration https://hbr.org/2015/02/how-great-coaches-ask-listen-and-empathize
  5. 5. 4/20 2.2. Media to use for communicating Examples  www.linkedin.com  www.skype.com  www.twitter.com  www.viber.com  www.whatsapp.com What functionalities does the coachee prefer to use?  Chat / messaging.  Talk without video.  Talk with video. Inspiration https://hbr.org/2015/03/tips-for-coaching-someone-remotely
  6. 6. 5/20 3. Define the purpose Questions Answers What do you want to change? What do you want to know? Why do you want to work with me? What needs to happen before you can say that it was useful working with me? When a small number of leadership capabilities essential for success in a company’s business is defined, for example high-quality decision making or stronger coaching skills, the company achieves far better outcomes.1 Coaching is about helping people create greater awareness for themselves. Awareness that gets them to come face to face with beliefs that over time have fossilized into their truths.2 1 http://www.mckinsey.com/Insights/Leading_in_the_21st_century/Why_leadership-development_programs_fail 2 http://www.livemint.com/Companies/EqLTegZ15v7TcaJ4zOeDHJ/What-do-good-coaches-in-sport-and-business- really-do.html
  7. 7. 6/20 4. How ready is the person is to be coached? Questions Answers How much do you want to develop your skills? On a scale from 1 to 10: Comments: How open will you be about who you are, what you do, how you do things and why you do things? On a scale from 1 to 10: Comments: How aware are you about who you are? On a scale from 1 to 10: Comments: How open are you about who you are? On a scale from 1 to 10: Comments: How much do you appreciate to get feedback about who you are? On a scale from 1 to 10: Comments: How active do you want to be regarding developing yourself? On a scale from 1 to 10: Comments: Inspiration sources http://www.allthingsworkplace.com/2009/08/how-to-be-coachable.html http://marshallgoldsmith.blogspot.com/2010/11/spotting-uncoachables.html Research on coaching is clear and consistent: Coaching is most successful when applied to people who want to improve - not when applied to people who have no interest in changing. This is true whether you are acting as a professional coach, a manager, a family member, or a friend. Your time is very limited. The time you waste trying to change people who do not care is time stolen from people who do want to change. If they don’t care, do not waste your time.3 3 https://www.linkedin.com/pulse/dont-care-waste-your-time-marshall-goldsmith
  8. 8. 7/20 5. What idea / problem / need does the person want to work on? 5.1. Based on observations Adjust your coaching style to each person’s needs. What works for one person may not work for another person. Figure out the best approach for each person by watching people in action. Source https://hbr.org/2015/02/how-to-coach-according-to-5-great-sports-coaches Seeing a change in a player’s habits or a sudden dip in his enthusiasm allowed Sir Alex Ferguson to go further with him:  Is it family problems?  Is he struggling financially?  Is he tired? Source https://hbr.org/2015/02/how-to-coach-according-to-5-great-sports-coaches
  9. 9. 8/20 5.2. Based on conversations Questions Answers What idea / problem / need do you have? 5 x why? How did the idea / problem get into your head? When did you first start thinking about this idea / problem? Where did you first start thinking about this idea / problem? Who played a role to get you started thinking about this idea / this problem? What did she / he / they do? How important is this idea / problem for you and people you care a lot about? Why? How convinced are you that you can make this idea happen / that you can solve this problem? What makes you convinced? To what extent can you make this the major focus of your life? How? To what extent does the idea fit your values? Inspiration https://hbr.org/2010/03/does-your-passion-match-your-a.html http://www.youtube.com/watch?v=1bknGdA_xdw https://www.teacherspayteachers.com/Product/How-can-we-understand-the-problem-1531110
  10. 10. 9/20 6. To what extent are you the right coach for the person? Questions Answers Question # 1: Knowledge about topic To what extent do you have sufficient knowledge about the topic to really help person? Question # 2: Time To what extent do you have sufficient time to help the person? Question # 3: Value / personality fit To what extent do you feel accepted / trusted by the person who needs help? To what extent do you communicate well with the person?
  11. 11. 10/20 7. What values does the coachee have? Inspiration https://www.teacherspayteachers.com/Product/Questions-to-discover-your-values-1329394 https://www.teacherspayteachers.com/Product/Human-values-1633047
  12. 12. 11/20 8. What does the coachee do well? Questions Answers What do people say that you do really well? What do you think that you do really well?
  13. 13. 12/20 9. What does the coachee like to do? Questions Answers On a scale from 1 – 100, how much do you love what you do every day? What do you really like to do? Inspiration https://www.teacherspayteachers.com/Product/How-do-you-motivate-yourself-1378486 https://youtu.be/lOGAXHfN5IU
  14. 14. 13/20 10. What goal does the coachee want to work towards? Questions Answers Where are you going? Why? How often do you ask how you can be a better partner / worker / manager? What do you want to learn / get better at? What imperfect behaviour would you like to try out? What does success look like? How is your work / life when you reach your goal? When are you satisfied with the progress you have made, what you have learned? Where do you think that the family / team / company / community, you are a part of, is going? Where do other members of the family / team / company / community think it is going? Inspiration https://youtu.be/FYhws73vm0c https://www.teacherspayteachers.com/Product/Question-types-1567673
  15. 15. 14/20 11. How does the coachee learn well? Learning methods Answers Where do you learn well? If at home, in which rooms? If outside of your home, where? Using which media do you learn well? With whom do you learn well? Alone? If with other people, with whom and how many? To what extent do you like to talk? With whom do you talk most? Whom do you like to listen to? To what extent do you like to think / reflect? When do you learn well? In the morning / afternoon / evening? Inspiration https://www.teacherspayteachers.com/Product/Learning-strategies-1487708
  16. 16. 15/20 Learning methods Answers To what extent do you like watching? What do you like to watch? Whom do you like to watch? To what extent do you like reading? To what extent do you like to draw? What do you like to draw? What tools do you like to use to draw? To what extent do you like to try new things out? What do you like to try out? Where do you like to try things out? To what extent do you like writing? To whom do you write? Which tools do you use to write? Inspiration https://www.teacherspayteachers.com/Product/Learning-strategies-1487708
  17. 17. 16/20 12. Agree on tasks the coachee works on to reach her / his goal When you set small, visible goals, and people achieve them, they start to get it into their heads that they can succeed. They break the habit of losing and begin to get into the habit of winning.4 If you were the coach for yourself, what advice would you have for you?5 Goal description Date that person wants to reach the goal Goal # 1 Goal # 2 4 https://hbr.org/2015/02/how-to-coach-according-to-5-great-sports-coaches 5 https://youtu.be/FYhws73vm0c
  18. 18. 17/20 13. What else can a coach do to help? Examples  Post links on social media with research on topics you want you want to know more about.  Do research for you on the Internet on a topic you want to know more about.  Do observations for you.  Talk to stakeholders in life of coachee, for example family, friends, customers, colleagues etc. to better understand the coachee.  Develop an idea you have into an actionable strategy.  Test an idea for you.  Design a meeting / workshop for you.  Spot connections between industry / profession you work in and other industries / professions to see new possibilities for value creation.  Listen to you as you talk about what you do / how you do things / why you do what you do.  Give you feedback on work you have done.  Answer one or more questions you have.  Help you analyse a problem.  Give you advice on what to do in a specific situation.  Help you make a decision about what to do in a specific situation.  Give a talk / presentation at a meeting / event.  Participate at a meeting you do and give feedback after the meeting on meeting process and/or results of the meeting.  Participate in a survey you do.  Contribute with questions / research / ideas on your blog / shared document / website.  Participate at a meeting / hackathon / webinar and ask questions that help meeting participants see new possibilities.  Collaborate with you on work you do, for example a book you are writing.  Facilitate / moderate a workshop for you. Inspiration https://www.teacherspayteachers.com/Product/How-do-we-give-feedback-1761017 https://www.teacherspayteachers.com/Product/How-do-we-receive-feedback-2367203
  19. 19. 18/20 14. Reflect on results and process Question Answer What did you find helpful / useful about the coaching? What suggestions do you have to improve results and/or process? One leader published all results from his own 360 degree feedback exercise on the company intranet - along with a personal commitment to improve.6 6 http://www.mckinsey.com/Insights/Leading_in_the_21st_century/Why_leadership-development_programs_fail
  20. 20. 19/20 15. Agree on pay Inspiration http://youtu.be/Td0QoW070U0 https://www.teacherspayteachers.com/Product/How-should-people-be-paid-1374105 https://www.teacherspayteachers.com/Product/How-can-people-pay-2384341
  21. 21. 20/20 16. How does the coachee want to continue developing? Question Answers How important is it for you to meet in a physical place? If important, when and where would you like to meet next time? Where / using which media would you like to communicate next time? Inspiration https://hbr.org/2015/02/millennials-want-to-be-coached-at-work https://hbr.org/2015/04/when-you-have-to-coach-remotely https://www.linkedin.com/pulse/power-pay-performance-marshall-goldsmith Time spent with coach Improvement

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