Tips to coach a person
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Tips to coach a person

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15 tips to coach a person.

15 tips to coach a person.

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Tips to coach a person Tips to coach a person Document Transcript

  • 15 tips to coach / consult / help a person
  • 1 Table of contents 1. Contact regarding idea / problem / need ............................................................... 2 2. Define the purpose / goal of the meeting .............................................................. 2 3. Find out how ready the person is to be helped / coached ...................................... 3 4. Define idea / problem / need that the person has ................................................. 4 5. Find out if you are the right helper / coach / consultant for the person ................. 5 6. Find out who the person is, what his or her values are .......................................... 6 7. Find out what the person does well and likes to do ............................................... 7 8. Find out how the person learns best ...................................................................... 8 9. Define the goal to work towards ............................................................................ 9 10. Agree on tasks that the customer does to reach the goal .................................. 10 11. Agree on communication technologies and/or physical meeting places to use for conversations ........................................................................................................... 11 12. Agree on tasks that you as a coach / consultant does to help the person in the best way possible ..................................................................................................... 12 13. Reflect on results and process ............................................................................ 13 14. Agree on compensation ..................................................................................... 14 15. Agree on time and place of next meeting ........................................................... 15
  • 2 1. Contact regarding idea / problem / need Possibility # 1: Contact by person, who wants coaching A person / company / learner / customer contacts coach / helper / consultant with a need / problem question he/she has. Possibility # 2: Contact by helper / coach / consultant The consultant communicates a problem to a person / company, which he / she has noticed that the person / company needs to get solved in order to better satisfy needs of end customers? 2. Define the purpose / goal of the meeting Questions Answers Why do you want to have this meeting with me? What do you want to get out of this meeting? What do you want to change? What needs to happen before you can say that this meeting was successful? What do you want to know by the end of this meeting? When a small number of leadership capabilities essential for success in a company’s business is defined, for example high-quality decision making or stronger coaching skills, the company achieves far better outcomes. http://www.mckinsey.com/Insights/Leading_in_the_21st_century/Why_leadershipdevelopment_programs_fail Other inspiration sources http://www.scribd.com/doc/56785190/Customer-Needs http://www.slideshare.net/frankcalberg/tips-to-help-a-person-through-a-change
  • 3 3. Find out how ready the person is to be helped / coached Questions Answers How much do you want to develop yourself professionally? How interested are you in becoming more professionally competent? On a scale from 1 to 10: How open are you about what you do and how you do things? On a scale from 1 to 10: Arguments: Arguments: How much do you appreciate to get ideas / inputs / advice on what you do and how you do things? On a scale from 1 to 10: How aware are you about who you are? On a scale from 1 to 10: Arguments: Arguments: How open are you about who you are? On a scale from 1 to 10: Arguments: How much do you appreciate to get feedback about who you are as a person? On a scale from 1 to 10: Arguments: How active do you want to be regarding developing yourself? On a scale from 1 to 10: Arguments: Inspiration sources http://www.allthingsworkplace.com/2009/08/how-to-be-coachable.html http://marshallgoldsmith.blogspot.com/2010/11/spotting-uncoachables.html
  • 4 4. Define idea / problem / need that the person has Questions Answers What idea / problem do you have? What do you want to change? What do you need? Why is that a problem? 5 x why How did the idea / problem you have get into your head? Which events led to the problem? When did you first start thinking about this idea / problem? Where did you first start thinking about this idea / problem? Who played a role to get you started thinking about this idea / this problem?  A colleague at work?  A friend?  An author of an article? What did the people do to get your started thinking about this idea / problem? Why did you start thinking about this idea / problem? How important is this for the future of the people you care a lot about? Why? How convinced are you that you can make this idea happen / that you can solve this problem? What, in particular, makes you convinced? To what extent can you make this the major focus of your life? How? To what extent does the idea fit your values? Inspiration sources http://blogs.hbr.org/kanter/2010/03/does-your-passion-match-your-a.html Edgar Schein. http://www.youtube.com/watch?v=1bknGdA_xdw minute 7-8. http://www.scribd.com/doc/34918427/Problem-analysis-methods
  • 5 5. Find out if you are the right helper / coach / consultant for the person Questions Answers Question # 1: Knowledge about topic To what extent do you have sufficient knowledge about the topic that the person wants you to help him / her with? Question # 2: Time To what extent do you have sufficient time to help the person? Question # 3: Value / personality fit To what extent do you feel accepted / trusted by the client? To what extent do you communicate well with the person? Inspiration sources http://www.scribd.com/doc/34534773/Personality http://issuu.com/frankcalberg/docs/educatorroles
  • 6 6. Find out who the person is, what his or her values are Inspiration sources http://www.scribd.com/doc/34862800/Values http://www.scribd.com/doc/36200010/Questions-to-discover-your-values
  • 7 7. Find out what the person does well and likes to do Questions Answers What do you really like to do in life? What do you want to learn, to get even better at? What do people you work with say that you do really well? What do you think that you do really well? Inspiration sources http://www.scribd.com/doc/42321299/Tips-to-Increase-Motivation http://www.scribd.com/doc/35963119/Tips-to-help-improve-your-self-confidence
  • 8 8. Find out how the person learns best Learning methods Answers Location Where do you learn well? If at home, in which rooms? If outside of home, where? Media Using which media do you learn well? http://c4lpt.co.uk/top100tools/ People With whom do you learn well? Alone? With other people? If yes, with whom and how many? Talking To what extent to you like to talk? With whom do you learn the most talking with? Which tools do you use to talk? Listening Whom do you like to listen to? Thinking / reflecting To what extent do you like to think / reflect? Time When do you learn well? In the morning / afternoon / evening? Watching What do you like to watch? Whom do you like to watch? Reading Drawing What do you like to draw? What tools do you like to use to draw? Experimenting To what extent do you like to try new things out? What do you like to try out? Writing To whom does the client write? Where do you like to try things out? Which tools does the client use to write? Inspiration sources http://www.scribd.com/doc/34582696/learning-strategies
  • 9 9. Define the goal to work towards Questions How will success for you look like? When are you satisfied with the progress you have made / with what you have learned? Inspiration sources http://www.slideshare.net/frankcalberg/question-types Answers
  • 10 10. Agree on tasks that the customer does to reach the goal Together with the customer, write down what the person does to reach the goal. Task description Task # 1 Task # 2 Task # 3 Week 1 Week 2 Week 3
  • 11 11. Agree on communication technologies and/or physical meeting places to use for conversations Inspiration:
  • 12 12. Agree on tasks that you as a coach / consultant does to help the person in the best way possible Examples  Answer a question you have.  Help solve a problem you have.  Give you ideas / tips / inputs / advice on what to do in a certain situation.  Listen to an idea you have and help develop it into a success for you.  Give you advice about methods you can use to do what you want to do.  Design a workshop for you.  Lead / moderate a workshop for you.  Participate at a meeting, you participate in / lead, and ask questions that help meeting participants see new possibilities.  Participate at a meeting, you lead, and give you feedback after the meeting on how to make your next meeting even better.  Do research on a topic you want to know more about.  Do observations for you and give you feedback on how to create more value.  Participate in a survey you do.  Contribute with ideas / inputs / links to information on / in your blog / shared document / website.  Collaborate on work you do.
  • 13 13. Reflect on results and process Part # 1: Ask the customer what was helpful Part # 2: Ask the customer what suggestions he/she has to improve results and/or process One CEO commissioned his own 360 degree–feedback exercise and published the results - good and bad for all to see on the company intranet, along with a personal commitment to improve. http://www.mckinsey.com/Insights/Leading_in_the_21st_century/Why_leadership-development_programs_fail Part # 3: Ask yourself what suggestions you have as a helper / coach / consultant to improve results and/or process
  • 14 14. Agree on compensation Questions Answers How valuable was this coaching meeting for you? When you should put a financial number, for example in euro, on the value that this coaching meeting had for you, what would that number be? Who is paying for your education? Why do you and/or the company, that pays for your education, choose to invest in your education? Who decides which type of education you are buying? How large is your education budget / the education budget of the company that is paying for your education? How large a percentage of the money from that budget is used to pay for the services that I delivered to you today? Question # 8: When do you want to pay for the services I deliver to you? Possibility:  1/3 in advance.  1/3 in the middle of the education period.  1/3 at the end of the education period. Inspiration sources http://youtu.be/Td0QoW070U0 http://www.slideshare.net/frankcalberg/how-are-people-paid-for-what-they-do
  • 15 15. Agree on time and place of next meeting Question Time: Place / media: Answers