How do you coach a person?

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Handbook with questions used to coach a person. Research included.

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How do you coach a person?

  1. 1. How do you coach a person?
  2. 2. 1/18 Contents 1. Contact regarding idea / problem / need ...............................................................2 2. Agree on physical meeting place and/or media to use for communicating ............3 2.1. Physical meeting place .....................................................................................3 2.2. Media to use for communicating .....................................................................3 3. Define the purpose / goal of the meeting ..............................................................4 4. Find out how ready the person is to be helped / coached......................................5 5. Define the idea / problem / need the person has...................................................6 5.1. Based on observations .....................................................................................6 5.2. Based on conversations....................................................................................7 6. Find out if you are the right coach / helper for the person.....................................8 7. Discover the values of the coachee ........................................................................9 8. Find out what the person does well and likes to do .............................................10 9. Find out how the person learns well ....................................................................11 10. Define the goal the coachee wants to work towards .........................................13 11. Agree on tasks the coachee works on to reach her / his goal.............................14 12. What else can a coach / helper do to help?........................................................15 13. Reflect on results and process............................................................................16 14. Agree on pay ......................................................................................................17 15. Agree on time and place of next meeting...........................................................18
  3. 3. 2/18 1. Contact regarding idea / problem / need Possibility # 1 A person, who has an idea / problem / need, contacts a coach. Possibility # 2 A coach contacts a person with an idea / problem / need. Sources of inspiration https://www.teacherspayteachers.com/Product/Needs-that-people-have-1530997
  4. 4. 3/18 2. Agree on physical meeting place and/or media to use for communicating 2.1. Physical meeting place Use a place where you are not distracted. Inspiration https://hbr.org/2015/02/how-great-coaches-ask-listen-and-empathize 2.2. Media to use for communicating Examples  www.skype.com  www.viber.com  www.whatsapp.com  Phone. What functionalities does the coachee prefer to use?  Chat.  Talk without video.  Talk with video. Inspiration https://hbr.org/2015/03/tips-for-coaching-someone-remotely
  5. 5. 4/18 3. Define the purpose / goal of the meeting Questions Answers Why do you want to have this meeting with me? What do you want to get out of this meeting? What do you want to change? What needs to happen before you can say that this meeting was useful? What do you want to know by the end of this meeting? When a small number of leadership capabilities essential for success in a company’s business is defined, for example high-quality decision making or stronger coaching skills, the company achieves far better outcomes.1 1 http://www.mckinsey.com/Insights/Leading_in_the_21st_century/Why_leadership-development_programs_fail
  6. 6. 5/18 4. Find out how ready the person is to be helped / coached Questions Answers How much do you want to develop your skills? On a scale from 1 to 10: Comments: How open will you be about who you are, what you do and how you do things? On a scale from 1 to 10: Comments: How aware are you about who you are? On a scale from 1 to 10: Comments: How open are you about who you are? On a scale from 1 to 10: Comments: How much do you appreciate to get feedback about who you are as a person? On a scale from 1 to 10: Comments: How active do you want to be regarding developing yourself? On a scale from 1 to 10: Comments: Inspiration sources http://www.allthingsworkplace.com/2009/08/how-to-be-coachable.html http://marshallgoldsmith.blogspot.com/2010/11/spotting-uncoachables.html
  7. 7. 6/18 5. Define the idea / problem / need the person has 5.1. Based on observations Adjust your coaching style to each person’s needs. What works for one person could be detrimental to another. Figure out the best approach for each by watching people in action. Source https://hbr.org/2015/02/how-to-coach-according-to-5-great-sports-coaches Seeing a change in a player’s habits or a sudden dip in his enthusiasm allowed Sir Alex Ferguson to go further with him:  Is it family problems?  Is he struggling financially?  Is he tired? Source https://hbr.org/2015/02/how-to-coach-according-to-5-great-sports-coaches
  8. 8. 7/18 5.2. Based on conversations Questions Answers What idea / problem / need do you have? 5 x why? How did the idea / problem get into your head? When did you first start thinking about this idea / problem? Where did you first start thinking about this idea / problem? Who played a role to get you started thinking about this idea / this problem? What did she / he / they do? How important is this idea / problem for you and people you care a lot about? Why? How convinced are you that you can make this idea happen / that you can solve this problem? What makes you convinced? To what extent can you make this the major focus of your life? How? To what extent does the idea fit your values? Inspiration https://hbr.org/2010/03/does-your-passion-match-your-a.html http://www.youtube.com/watch?v=1bknGdA_xdw https://www.teacherspayteachers.com/Product/How-can-we-understand-the-problem-1531110
  9. 9. 8/18 6. Find out if you are the right coach / helper for the person Questions Answers Question # 1: Knowledge about topic To what extent do you have sufficient knowledge about the topic to really help person? Question # 2: Time To what extent do you have sufficient time to help the person? Question # 3: Value / personality fit To what extent do you feel accepted / trusted by the person who needs help? To what extent do you communicate well with the person?
  10. 10. 9/18 7. Discover the values of the coachee Inspiration https://www.teacherspayteachers.com/Product/Questions-to-discover-your-values-1329394 https://www.teacherspayteachers.com/Product/Human-values-1633047
  11. 11. 10/18 8. Find out what the person does well and likes to do Questions Answers What do people say that you do really well? What do you think that you do really well? What do you really like to do? What do you want to learn / get better at? Inspiration https://www.teacherspayteachers.com/Product/How-do-you-motivate-yourself-1378486
  12. 12. 11/18 9. Find out how the person learns well Learning methods Answers Where do you learn well? If at home, in which rooms? If outside of your home, where? Using which media do you learn well? With whom do you learn well? Alone? If with other people, with whom and how many? To what extent do you like to talk? With whom do you talk most? Whom do you like to listen to? To what extent do you like to think / reflect? When do you learn well? In the morning / afternoon / evening? Inspiration https://www.teacherspayteachers.com/Product/Learning-strategies-1487708
  13. 13. 12/18 Learning methods Answers To what extent do you like watching? What do you like to watch? Whom do you like to watch? To what extent do you like reading? To what extent do you like to draw? What do you like to draw? What tools do you like to use to draw? To what extent do you like to try new things out? What do you like to try out? Where do you like to try things out? To what extent do you like writing? To whom do you write? Which tools do you use to write? Inspiration https://www.teacherspayteachers.com/Product/Learning-strategies-1487708
  14. 14. 13/18 10. Define the goal the coachee wants to work towards Questions Answers Where are you going? Why? What imperfect behaviour would you like to try out? When you reach your goal / succeed, how will it look like? When are you satisfied with the progress you have made, what you have learned? Where do you think that the family / team / company / community, you are a part of, is going? Where do other members of the family / team / company / community think it is going? Inspiration https://youtu.be/FYhws73vm0c https://www.teacherspayteachers.com/Product/Question-types-1567673 https://leadershipfreak.wordpress.com/2015/09/09/coaching-people-who-resist-change/
  15. 15. 14/18 11. Agree on tasks the coachee works on to reach her / his goal When you set small, visible goals, and people achieve them, they start to get it into their heads that they can succeed. They break the habit of losing and begin to get into the habit of winning.2 If you were the coach for yourself, what advice would you have for you?3 Goal description Date that person wants to reach the goal Goal # 1 Goal # 2 2 https://hbr.org/2015/02/how-to-coach-according-to-5-great-sports-coaches 3 https://youtu.be/FYhws73vm0c
  16. 16. 15/18 12. What else can a coach / helper do to help? Examples  Listen actively.  Answer a question.  Give feedback on a certain action / initiative / experience / idea / plan you have / took.  Help solve a problem.  Send links with research / inspiration on a relevant topic.  Do research on a particular topic.  Help develop an idea into an actionable strategy.  Give advice about methods to use to make things happen.  Design a workshop.  Lead / moderate a workshop for you.  Give a talk / presentation.  Participate at a meeting / hackathon / webinar and ask questions that help meeting participants see new possibilities.  Participate at a meeting and the moderator feedback after the meeting on how to make the next meeting even better.  Spot connections between industry / profession you work in and other industries / professions to see new possibilities for value creation.  Do observations for you and give you feedback on how to create more value.  Participate in a survey you do.  Contribute with ideas / inputs / links to information on / in your blog / shared document / website.  Test an idea for you.  Collaborate with you on work you do, for example a book you are writing. Inspiration https://www.teacherspayteachers.com/Product/How-do-we-give-feedback-1761017 https://www.teacherspayteachers.com/Product/How-do-we-receive-feedback-2367203
  17. 17. 16/18 13. Reflect on results and process Question Answer What did you find helpful / useful about the coaching / meeting? What suggestions do you have to improve results and/or process? One leader published all results from his own 360 degree feedback exercise on the company intranet - along with a personal commitment to improve.4 4 http://www.mckinsey.com/Insights/Leading_in_the_21st_century/Why_leadership-development_programs_fail
  18. 18. 17/18 14. Agree on pay Inspiration http://youtu.be/Td0QoW070U0 https://www.teacherspayteachers.com/Product/How-should-people-be-paid-1374105 https://www.teacherspayteachers.com/Product/How-can-people-pay-2384341
  19. 19. 18/18 15. Agree on time and place of next meeting Question Answers When would you like to meet / talk again? Where / using which media would you like to communicate next time? Inspiration https://hbr.org/2015/02/millennials-want-to-be-coached-at-work https://hbr.org/2015/04/when-you-have-to-coach-remotely www.frankcalberg.com

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