http://www.imagebase.net/Concept/microphone2
Question # 1 
How short is your talk?
Keep it short and focused on the one or 
two things you want people to remember. 
http://epn.dk/job/article4597216.ece
State the most important 
recommendations at the start. 
Then move on to supporting data. 
http://blogs.hbr.org/cs/2012/10...
The average adult reads 300 words per minute, 
but people can only follow speech closely at 
around 150-160 words per minu...
Question # 2 
How clearly do you talk?
Communicate with a clear, strong voice. 
http://youtu.be/O2dEuMFR8kw
Take a breath before you begin 
speaking to avoid rushing and mumbling. 
http://www.businessinsider.com/common-speaking-mi...
Further inspiration 
http://issuu.com/frankcalberg/docs/languages
Question # 3 
How well do you know 
your audience?
Show the listeners that 
you care about them. 
http://blogs.hbr.org/cs/2013/02/going_from_suck_to_non-suck_as.html 
http:/...
Make sure that the idea you communicate 
makes sense from the listener’s point 
of view. 
http://youtu.be/O2dEuMFR8kw
Further inspiration 
http://www.slideshare.net/frankcalberg/customer-needs
Question # 4 
Do you speak in the 
right place?
Design the space, you speak in, to help make 
1. make you even more trustworthy. 
2. create an emotional bond between you ...
Further inspiration on work environments 
http://www.pinterest.com/frankcalberg/indoor-work-and-living-spaces/ 
http://www...
Question # 5 
How will you be personal?
Talk about things you believe in 
passionately. 
http://blogs.hbr.org/cs/2013/02/going_from_suck_to_non-suck_as.html
Tell a story. 
People will will better follow and remember 
stories. They create emotional connections. 
http://youtu.be/O...
Bring your natural, informal style 
into your presentation. 
http://blog.prezi.com/latest/2014/2/7/10-most-common-rookie-m...
Further inspiration 
http://www.slideshare.net/frankcalberg/what-is-the-company-purpose
Question # 6 
To what extent do you 
use “I” language?
I-messages simply state a problem without 
blaming someone for it. 
This makes it easier for the other side to 
help solve...
Effective communication 
Aggressive 
communication 
Passive 
communication
Aggressive 
communication 
Effective 
communication 
Passive 
communication 
”You” language ”I” language ”One” language
Aggressive 
communication 
Effective 
communication 
Passive 
communication 
Watch out 
what you say. 
You, don’t ever 
do...
Aggressive 
communication 
Effective 
communication 
Passive 
communication 
Anger. 
Out of control. 
Inner strength. 
Sel...
Further inspiration 
http://www.slideshare.net/frankcalberg/conflict-management-1537777
Question # 7 
To what extent do you 
use open body language?
55% of your impact comes from what 
your body is doing while you are speaking. 
http://www.francescolejones.com/how-to-wow...
http://www.imagebase.net/Concept/Test-009-copy
Be open in your body language 
when you speak. 
http://epn.dk/job/article4597216.ece
Question # 8 
How well do you respect 
personal zones?
The 
intimate zone 
< ½ arm’s 
length 
The personal zone 
1 arm’s length 
The social zone 
> 2 arm’s lengths 
The public z...
Question # 9 
Do you speak as an 
adult to an adult?
Speak with others as you would 
like to be spoken to. 
Adapted from 
http://bible.cc/matthew/7-12.htm
Aim for a tone that suggests that 
you’re leveling with people. 
http://hbr.org/2013/07/connect-then-lead/ar/3
Adult 
Parent 
Child 
Parent 
Adult 
Child
Question # 10 
How often do you pause?
To emphasize what you say, vary 
your body language, your tone, and 
the volume. 
http://blogs.hbr.org/2014/09/a-speech-is...
Avoid using “ums” and "uhs”. 
Instead, use a well-placed pause to help 
people absorbe what you say and get 
people’s atte...
http://www.imagebase.net/Concept/289-copy
Advantages of using pauses 
 A pause gives listeners time to digest information. 
 A pause increases your feeling of con...
Question # 11 
How openly do you 
communicate?
Question # 12 
What about using 
“and” instead of “but”?
The word “but” is an eraser. 
Use “and” instead. 
http://leadershipfreak.wordpress.com/2011/06/30/the-top-25-ways-to-win-a...
Question # 13 
How much will you 
practice before you speak?
Know your material extremely well. 
Sources 
http://blogs.hbr.org/cs/2013/02/going_from_suck_to_non-suck_as.html 
http://e...
When practicing, expect that your actual 
talk will take at least 25% longer. 
http://blog.prezi.com/latest/2014/2/7/10-mo...
http://www.7cupsoftea.com/
Further inspiration 
http://blogs.hbr.org/2013/12/conflict-strategies-for-nice-people/ 
http://crinfo.beyondintractability...
Questions for speakers
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  • Questions for speakers

    1. 1. http://www.imagebase.net/Concept/microphone2
    2. 2. Question # 1 How short is your talk?
    3. 3. Keep it short and focused on the one or two things you want people to remember. http://epn.dk/job/article4597216.ece
    4. 4. State the most important recommendations at the start. Then move on to supporting data. http://blogs.hbr.org/cs/2012/10/how_to_present_to_senior_execu.html
    5. 5. The average adult reads 300 words per minute, but people can only follow speech closely at around 150-160 words per minute. Therefore, keep your talk short. http://blogs.hbr.org/2014/09/a-speech-is-not-an-essay
    6. 6. Question # 2 How clearly do you talk?
    7. 7. Communicate with a clear, strong voice. http://youtu.be/O2dEuMFR8kw
    8. 8. Take a breath before you begin speaking to avoid rushing and mumbling. http://www.businessinsider.com/common-speaking-mistakes-2013-12
    9. 9. Further inspiration http://issuu.com/frankcalberg/docs/languages
    10. 10. Question # 3 How well do you know your audience?
    11. 11. Show the listeners that you care about them. http://blogs.hbr.org/cs/2013/02/going_from_suck_to_non-suck_as.html http://youtu.be/O2dEuMFR8kw
    12. 12. Make sure that the idea you communicate makes sense from the listener’s point of view. http://youtu.be/O2dEuMFR8kw
    13. 13. Further inspiration http://www.slideshare.net/frankcalberg/customer-needs
    14. 14. Question # 4 Do you speak in the right place?
    15. 15. Design the space, you speak in, to help make 1. make you even more trustworthy. 2. create an emotional bond between you and people you speak with. http://youtu.be/O2dEuMFR8kw
    16. 16. Further inspiration on work environments http://www.pinterest.com/frankcalberg/indoor-work-and-living-spaces/ http://www.pinterest.com/frankcalberg/outdoor-work-and-living-environments/
    17. 17. Question # 5 How will you be personal?
    18. 18. Talk about things you believe in passionately. http://blogs.hbr.org/cs/2013/02/going_from_suck_to_non-suck_as.html
    19. 19. Tell a story. People will will better follow and remember stories. They create emotional connections. http://youtu.be/O2dEuMFR8kw http://blogs.hbr.org/2014/09/a-speech-is-not-an-essay/ http://www.theatlantic.com/health/archive/2013/01/is-the-lecture-dead/272578/
    20. 20. Bring your natural, informal style into your presentation. http://blog.prezi.com/latest/2014/2/7/10-most-common-rookie-mistakes-in-public-speaking.html
    21. 21. Further inspiration http://www.slideshare.net/frankcalberg/what-is-the-company-purpose
    22. 22. Question # 6 To what extent do you use “I” language?
    23. 23. I-messages simply state a problem without blaming someone for it. This makes it easier for the other side to help solve the problem, without having to admit that they were wrong. http://www.beyondintractability.org/essay/I-messages/?nid=1216
    24. 24. Effective communication Aggressive communication Passive communication
    25. 25. Aggressive communication Effective communication Passive communication ”You” language ”I” language ”One” language
    26. 26. Aggressive communication Effective communication Passive communication Watch out what you say. You, don’t ever do… I noticed that…. I would like if…. Maybe. Well, I don’t know but...
    27. 27. Aggressive communication Effective communication Passive communication Anger. Out of control. Inner strength. Self confidence. Fear. Lack of self confidence.
    28. 28. Further inspiration http://www.slideshare.net/frankcalberg/conflict-management-1537777
    29. 29. Question # 7 To what extent do you use open body language?
    30. 30. 55% of your impact comes from what your body is doing while you are speaking. http://www.francescolejones.com/how-to-wow/excerpt/
    31. 31. http://www.imagebase.net/Concept/Test-009-copy
    32. 32. Be open in your body language when you speak. http://epn.dk/job/article4597216.ece
    33. 33. Question # 8 How well do you respect personal zones?
    34. 34. The intimate zone < ½ arm’s length The personal zone 1 arm’s length The social zone > 2 arm’s lengths The public zone > 4 arms lengths
    35. 35. Question # 9 Do you speak as an adult to an adult?
    36. 36. Speak with others as you would like to be spoken to. Adapted from http://bible.cc/matthew/7-12.htm
    37. 37. Aim for a tone that suggests that you’re leveling with people. http://hbr.org/2013/07/connect-then-lead/ar/3
    38. 38. Adult Parent Child Parent Adult Child
    39. 39. Question # 10 How often do you pause?
    40. 40. To emphasize what you say, vary your body language, your tone, and the volume. http://blogs.hbr.org/2014/09/a-speech-is-not-an-essay/
    41. 41. Avoid using “ums” and "uhs”. Instead, use a well-placed pause to help people absorbe what you say and get people’s attention. http://www.businessinsider.com/common-speaking-mistakes-2013-12 http://hbr.org/tip?date=050712
    42. 42. http://www.imagebase.net/Concept/289-copy
    43. 43. Advantages of using pauses  A pause gives listeners time to digest information.  A pause increases your feeling of confidence and ease.  A pause gives you time to formulate your thoughts. http://blog.prezi.com/latest/2014/2/7/10-most-common-rookie-mistakes-in-public-speaking.html
    44. 44. Question # 11 How openly do you communicate?
    45. 45. Question # 12 What about using “and” instead of “but”?
    46. 46. The word “but” is an eraser. Use “and” instead. http://leadershipfreak.wordpress.com/2011/06/30/the-top-25-ways-to-win-arguments
    47. 47. Question # 13 How much will you practice before you speak?
    48. 48. Know your material extremely well. Sources http://blogs.hbr.org/cs/2013/02/going_from_suck_to_non-suck_as.html http://epn.dk/job/article4597216.ece http://blog.prezi.com/latest/2014/2/7/10-most-common-rookie-mistakes-in-public-speaking.html
    49. 49. When practicing, expect that your actual talk will take at least 25% longer. http://blog.prezi.com/latest/2014/2/7/10-most-common-rookie-mistakes-in-public-speaking.html
    50. 50. http://www.7cupsoftea.com/
    51. 51. Further inspiration http://blogs.hbr.org/2013/12/conflict-strategies-for-nice-people/ http://crinfo.beyondintractability.org/essay/escalation-limiting_language/ http://knowledge.insead.edu/contents/Communication-skills-steveknight-090918.cfm?vid=305 http://www.lollydaskal.com/leadership/the-language-of-leadership/ http://www.strategy-business.com/li/leadingideas/li00079?pg=all http://voices.yahoo.com/tell-stories-3267976.html http://www.slideshare.net/frankcalberg/listening-tips http://www.slideshare.net/frankcalberg/dialogue-vs-discussion http://www.slideshare.net/frankcalberg/feedback-tips

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