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Question types

Question types



Question you can use as you communicate with another person.

Question you can use as you communicate with another person.



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    Question types Question types Presentation Transcript

    • Question types
    • #1 #3 Clarifying Strategic questions questions #2 #4 Questions that Questions seek to find that encourage connnections reflectionSourceTomm, 2001, p. 179 ff.http://www.centernorth.com/index.php?/articles/text/reflexive_questions_in_a_coaching_psychology_context/
    • #1Clarifyingquestions
    • Goals To get information about a problem, i.e. be curious. To define the reasons for a problem.
    • Questions to define the problem What is the problem in one word / sentence? What exactly happened? Which events led to the problem? What kind of help do you need? How did the problem happen? How is…. done at the company? Who did what? Where did it happen? When did it happen?
    • Questions to define reasons for the problem Why do you think it happened? Ask 5 x why. Could it be that it happened because ..…? Why are the values of the company not practiced in interaction with customers?
    • http://www.scribd.com/doc/34918427/Problem-analysis-methods
    • #2Questions that seek to find connections
    • Goal To find connections between persons, objects, actions, perceptions, ideas, feelings, events, beliefs, context.
    • Examples of questions - What What relation do you see between events A and B? What relation do you see between what person x did and….? What connection do you see among activities? What impact will the activities launched have on customers and people who work for the company?
    • Examples of questions - How How does person x get along with person y? How does person A think about person B?
    • Examples of questions - WhoWho do you think worries the most about this problem?This seems to be a problem for you.For whom is it not a problem?
    • #3Strategicquestions
    • Goal To influence / lead / help a person do things in new ways, for example by encouraging the person to challenge rules / assumptions.
    • Open questions What have you done to solve the problem? What do you intend to do to solve the problem? What is the most important question you could ask yourself in order to make situation x really great? What alternative solutions do you see?
    • Confrontive questions provoking action What would it mean for your life, if you don’t …..? If you had a meeting with the people in 1 hour, what would you do dramatically differently – compared to how you have held meetings earlier? If you take step # 1, what would your step # 2 be? Have you thought of the following possibility:…? How about doing…? Does person A need to do activity B in that way? Why don’t you….? Here’s what you do:…
    • #4 Questionsthat encourage reflection
    • Goals To encourage a person to think / reflect about his/her own way of doing things? To help a person discover himself / herself in new ways. To call forth personal or tacit knowledge.
    • Reflecting on what you have done, what do youthink you did well?Looking back, what would you have done differently?Reflecting on the experience you had, whichpersonal values of yours have becomemore important for you?
    • What would be different in your life, if ….?How do you think others experience the conflictyou are having with your colleague?Think of someone you truly respect and admire.What would he / she do in your position?What is blocking you from doing ….?How did it make you feel, when ….. happened?How can I challenge you – while you still feelthat I am being respectful?
    • Some sourceshttp://blogs.hbr.org/cs/2012/11/to_have_the_most_impact_ask_qu.htmlhttp://business.financialpost.com/2012/01/14/coaching-advice-from-the-pros/http://www.centernorth.com/index.php?/articles/text/reflexive_questions_in_a_coaching_psychology_context/Edgar Schein. http://www.youtube.com/watch?v=1bknGdA_xdwhttp://www.scribd.com/doc/34918427/Problem-analysis-methods