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Problem analysis methods
 

Problem analysis methods

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Method 1: The 5 Why's,

Method 1: The 5 Why's,
Method 2: Fishbone analysis,
Method 3: Tree analysis.
Method 4: 5 W's and 1 H.

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    Problem analysis methods Problem analysis methods Presentation Transcript

    • 4 problem analysis methods
    • Method # 1 The 5 Whys
    • Step # 1 Describe the problem.
    • Step # 2 Ask why several times to better understand the reasons for the problem. Keep asking why until you get to the real reason for the problem.
    • Some sources of inspiration http://www.adb.org/Documents/Information/Knowledge-Solutions/The-Five-Whys-Technique.pdf http://www.associatedcontent.com/article/5590974/how_to_run_an_ideas_jam.html?cat=3 http://www.associatedcontent.com/audio/17188/how_to_use_lateral_thinking_for_personal.html?cat=55 http://www.associatedcontent.com/video/912792/problem_analysis_techniques.html?cat=55 http://blogs.hbr.org/video/2012/02/the-5-whys.html http://www.bulsuk.com/2009/03/5-why-finding-root-causes.html http://en.wikipedia.org/wiki/5_Whys http://www.ideachampions.com/weblogs/archives/2011/05/some_years_ago.shtml http://lssacademy.com/2010/01/10/introducing-the-5-why-%E2%80%9Cso-what%E2%80%9D-test/ http://www.mindtools.com/pages/article/newTMC_5W.htm http://youtu.be/JmrAkHafwHI
    • Method # 2 Fishbone analysis
    • Persons interrupt each other Very little of what is Reasons for the problem communicated is concrete Further reasons Person A talks constantly Bad communication None of the persons ask questions ”I” language is not used The problem
    • Some sources of inspiration http://en.wikipedia.org/wiki/Ishikawa_diagram http://www.mycoted.com/Fishbone_Diagram
    • Method # 3 Tree analysis
    • http://hbr.org/2014/01/a-taxonomy-of-innovation/ar/1
    • http://www.imagebase.net/Nature/tree 3. Branches = Effects of problem 2. Root = Reason for problem 1. The problem
    • Method # 4 5 W’s and 1 H
    • #1 What? #2 Why? #3 When? 5 W’s and 1 H #6 How? #5 Who? #4 Where?
    • Example How can we improve communication?
    •             What does it mean to communicate well? What does it mean to communicate badly? Why is a person a good communicator? Why is a person not a good communicator? When is a person a good communicator? When is a person not a good communicator? Where is a person a good communicator? Where is a person not a good communicator? Who is good at communicating? Who is not good at communicating? How does a person become a good communicator? How does a person become a bad communicator?
    • Some sources of inspiration http://www.associatedcontent.com/video/912792/problem_analysis_techniques.html?cat=55 http://www.bqf.org.uk/innovation/2010/04/16/six-serving-men-problem-analysis-technique/ http://www.mycoted.com/Five_Ws_and_H
    • Thank you for your interest. For further inspiration and personalized services, please feel welcome to visit http://frankcalberg.com/ Have a great day.