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How can we 
understand 
the problem?
Method # 1: The 5 Whys. 
Method # 2: Fishbone analysis. 
Method # 3: Tree analysis. 
Method # 4: 5 W’s and 1 H. 
Method # ...
Method # 1 
The 5 Whys
Step # 1 
Describe what the problem is.
Step # 2 
Ask why several times to better 
understand the reasons for the problem. 
Keep asking why until you get to the r...
Some sources of inspiration 
http://www.adb.org/Documents/Information/Knowledge-Solutions/The-Five-Whys-Technique.pdf 
htt...
Method # 2 
Fishbone analysis
Reasons for the problem 
Person A talks Further reasons 
constantly 
Bad 
communication 
Persons interrupt 
each other 
”I...
Some sources of inspiration 
http://en.wikipedia.org/wiki/Ishikawa_diagram 
http://www.mycoted.com/Fishbone_Diagram
Method # 3 
Tree analysis
http://hbr.org/2014/01/a-taxonomy-of-innovation/ar/1
3. Branches = 
Effects of 
problem 1. The problem 
2. Root = 
Reason for 
problem 
http://www.imagebase.net/Nature/tree
Method # 4 
5 W’s and 1 H
5 W’s and 1 H 
# 1 
What? 
# 2 
Why? # 3 
When? 
# 4 
# 5 Where? 
Who? 
# 6 
How?
Example 
How can we improve communication?
 What does it mean to communicate well? 
 What does it mean to communicate badly? 
 Why is a person a good communicator...
Some sources of inspiration 
http://www.associatedcontent.com/video/912792/problem_analysis_techniques.html?cat=55 
http:/...
Method # 5 
3 step problem analysis
Find a discussion partner and ask that person to 
discuss his or her most pressing work problem with 
you for about 5 minu...
Round # 2 
Discuss again for 5 minutes using these 4 questions 
1. What would you like to see - and make - happen? 
2. Can...
Round # 3 
Debrief your partner about his or her thoughts and 
feelings during the 1st versus the 2nd discussion. 
Then ta...
Method # 6 
Problem formulation method
To formulate a problem, use the phrase 
“In what ways might I……?” 
http://thinkjarcollective.com/tools/how-to-formulate-a-...
Thank you for your interest. For further inspiration 
and personalized services, please feel welcome to 
visit http://fran...
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How can we understand the problem?

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Method # 1: The 5 Whys.
Method # 2: Fishbone analysis.
Method # 3: Tree analysis.
Method # 4: 5 W’s and 1 H.
Method # 5: 3 step problem analysis.
Method # 6: Problem formulation method.

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Transcript of "How can we understand the problem?"

  1. 1. How can we understand the problem?
  2. 2. Method # 1: The 5 Whys. Method # 2: Fishbone analysis. Method # 3: Tree analysis. Method # 4: 5 W’s and 1 H. Method # 5: 3 step problem analysis. Method # 6: Problem formulation method.
  3. 3. Method # 1 The 5 Whys
  4. 4. Step # 1 Describe what the problem is.
  5. 5. Step # 2 Ask why several times to better understand the reasons for the problem. Keep asking why until you get to the real reason for the problem.
  6. 6. Some sources of inspiration http://www.adb.org/Documents/Information/Knowledge-Solutions/The-Five-Whys-Technique.pdf http://www.associatedcontent.com/article/5590974/how_to_run_an_ideas_jam.html?cat=3 http://www.associatedcontent.com/audio/17188/how_to_use_lateral_thinking_for_personal.html?cat=55 http://www.associatedcontent.com/video/912792/problem_analysis_techniques.html?cat=55 http://blogs.hbr.org/video/2012/02/the-5-whys.html http://www.bulsuk.com/2009/03/5-why-finding-root-causes.html http://en.wikipedia.org/wiki/5_Whys http://www.ideachampions.com/weblogs/archives/2011/05/some_years_ago.shtml http://lssacademy.com/2010/01/10/introducing-the-5-why-%E2%80%9Cso-what%E2%80%9D-test/ http://www.mindtools.com/pages/article/newTMC_5W.htm http://thinkjarcollective.com/tools/how-to-formulate-a-creative-problem-statement/ http://youtu.be/JmrAkHafwHI
  7. 7. Method # 2 Fishbone analysis
  8. 8. Reasons for the problem Person A talks Further reasons constantly Bad communication Persons interrupt each other ”I” language is not used The problem Very little of what is communicated is concrete None of the persons ask questions
  9. 9. Some sources of inspiration http://en.wikipedia.org/wiki/Ishikawa_diagram http://www.mycoted.com/Fishbone_Diagram
  10. 10. Method # 3 Tree analysis
  11. 11. http://hbr.org/2014/01/a-taxonomy-of-innovation/ar/1
  12. 12. 3. Branches = Effects of problem 1. The problem 2. Root = Reason for problem http://www.imagebase.net/Nature/tree
  13. 13. Method # 4 5 W’s and 1 H
  14. 14. 5 W’s and 1 H # 1 What? # 2 Why? # 3 When? # 4 # 5 Where? Who? # 6 How?
  15. 15. Example How can we improve communication?
  16. 16.  What does it mean to communicate well?  What does it mean to communicate badly?  Why is a person a good communicator?  Why is a person not a good communicator?  When is a person a good communicator?  When is a person not a good communicator?  Where is a person a good communicator?  Where is a person not a good communicator?  Who is good at communicating?  Who is not good at communicating?  How does a person become a good communicator?  How does a person become a bad communicator?
  17. 17. Some sources of inspiration http://www.associatedcontent.com/video/912792/problem_analysis_techniques.html?cat=55 http://www.bqf.org.uk/innovation/2010/04/16/six-serving-men-problem-analysis-technique/ http://www.mycoted.com/Five_Ws_and_H
  18. 18. Method # 5 3 step problem analysis
  19. 19. Find a discussion partner and ask that person to discuss his or her most pressing work problem with you for about 5 minutes. Ask these 5 questions 1. What’s the problem? 2. What are the root causes? 3. Who is to blame? 4. What have you tried that hasn’t worked? 5. Why haven’t you been able to fix the problem yet? http://www.mckinsey.com/Insights/Leading_in_the_21st_century/Lead_at_your_best
  20. 20. Round # 2 Discuss again for 5 minutes using these 4 questions 1. What would you like to see - and make - happen? 2. Can you recall a time when the solution was present, at least partly? What made that possible? 3. What are the smallest steps you could take that would make the biggest difference? 4. What are you learning in this conversation so far? http://www.mckinsey.com/Insights/Leading_in_the_21st_century/Lead_at_your_best
  21. 21. Round # 3 Debrief your partner about his or her thoughts and feelings during the 1st versus the 2nd discussion. Then talk about these 3 questions for 5 minutes 1. What did you notice? 2. What were his or her underlying mind-sets? 3. What were yours? http://www.mckinsey.com/Insights/Leading_in_the_21st_century/Lead_at_your_best
  22. 22. Method # 6 Problem formulation method
  23. 23. To formulate a problem, use the phrase “In what ways might I……?” http://thinkjarcollective.com/tools/how-to-formulate-a-creative-problem-statement/
  24. 24. Thank you for your interest. For further inspiration and personalized services, please feel welcome to visit http://frankcalberg.com/ Have a great day.
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