11 advantages of using a blog for teaching
Idea # 3
Use transportation apps
to get from a to b
Idea # 4
Involve external people
China’s Xiaomi crowdsources features
of its new mobile phones rather than
investing heavily in R&D.
Telstra crowdsources customer service,
so that users support each other to resolve
problems without charge.
Rather than creating technology tools to help
back-office employees type customer complaints
into their systems, leading organizations create
self-serve options for customers to type in
their own complaints.
Historically, if you wanted to change the details on
your account or change your address, you would have
to ring up and talk to someone or go into a store.
Now, you can access that function online or through
your mobile phone, hence the costs are reduced.
Look at how everything is done
and ask “why”?
To meet high customer expectations, companies
must reinvent the entire business process -
including cutting the number of steps required,
reducing the number of documents.
Of the 700 end-to-end processes in banks, for
example opening an account or getting a car
loan, about half can be fully automated.
One bank digitized its mortgage-application and
decision process, cutting the cost per new
mortgage by 70% and slashing time to preliminary
approval from several days to just 1 minute.
Idea # 8
Use analytics to better
An integrated analytics approach can
free up 15 – 20% of marketing spending.
The Internet gives consumers new power to
express their preferences and take their
business elsewhere with the click of a mouse.
In this environment, the customer’s needs
and desires have to guide every aspect of a
Successful digital businesses continuously
scout out new ideas and carefully manage
their own product pipelines.
Idea # 10
Change your culture to
become more agile
BYOD is just the beginning. If your organization is
going to attract and engage the most creative
individuals in the world, then as a CIO you have to
think about how you might help facilitate
SYOG - Set your own goals,
DYOJ - Design your own job,
PYOC - Pick your own colleagues,
AYOE - Approve your own expenses, or
CYOB - Choose your own boss.
The new, ideal IT person - a kind of “Homo digitus” is
used to short delivery cycles and feels at ease operating
across silos and working within cross-functional teams.
Homo digitus is also output-minded and helps the
business visualize solutions through rapid prototyping