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How do we give and receive feedback?

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Part # 1: How do we give feedback? …

Part # 1: How do we give feedback?
Part # 2: How do we receive feedback?

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  • 1. How do we give and receive feedback?
  • 2. Part # 1 How do we give feedback?
  • 3. Question # 1 How do you offer to give feedback?
  • 4. Would it be helpful to you that I, now and then, give you feedback about how you work / lead? Adapted from http://blogs.hbr.org/2011/03/dont-be-nice-be-helpful/ http://blogs.hbr.org/2010/03/how-to-give-your-boss-feedback/ http://blogs.hbr.org/2014/06/everything-you-need-to-know-about-negative-feedback/
  • 5. I tend to have a fresh perspective on how work is done. Would you like some feedback about how work is going? Adapted from http://blogs.hbr.org/2011/03/dont-be-nice-be-helpful/ http://blogs.hbr.org/2010/03/how-to-give-your-boss-feedback/ http://blogs.hbr.org/2014/06/everything-you-need-to-know-about-negative-feedback/
  • 6. Question # 2 How do you find out if people prefer positive and/or negative feedback?
  • 7. About half of us prefer negative feedback http://blogs.hbr.org/2014/03/do-you-need-to-lighten-up-or-toughen-up/
  • 8. The other half of us prefer positive feedback http://blogs.hbr.org/2014/03/do-you-need-to-lighten-up-or-toughen-up/
  • 9. For a player - for any human being - there is nothing better than hearing “Well done.” http://hbr.org/2013/10/fergusons-formula/ar/4 Sir Alex Ferguson
  • 10. Thank you. Great job. I really appreciated your work on that project. This takes less than 10 seconds to say. http://www.forbes.com/sites/victorlipman/2013/02/09/in-praise-of-praise/
  • 11. Question # 3 To what extent do you calm down before giving feedback?
  • 12. http://www.forbes.com/pictures/fjgf45hjd/calm-down-first-3/ http://pixabay.com/en/face-woman-macro-painting-people-70747/ Calm down before you give feedback to someone.
  • 13. Question # 4 To what extent do you give honest feedback?
  • 14. http://www.forbes.com/sites/joefolkman/2013/12/19/the-best-gift-leaders-can-give-honest-feedback/ http://blogs.hbr.org/2014/02/stop-pretending-that-you-cant-give-candid-feedback/ Research shows that when people receive honest feedback, they are far more engaged.
  • 15. Question # 5 How good are you at using ”I” language?
  • 16. Question # 6 To what extent do you use concrete examples?
  • 17. Expert coaches uniformly avoid overloading performers with too much or too technical information. They tell the performers one important thing they noticed that, if changed, will likely yield immediate and noticeable improvement. http://www.ascd.org/publications/educational-leadership/sept12/vol70/num01/Seven-Keys-to-Effective-Feedback.aspx
  • 18. http://www.mindtools.com/pages/article/newTMM_98.htm Avoid words like “never” or “always”, because the person will get defensive.
  • 19. Question # 7 How much feedback should we give to each other?
  • 20. Feedback frequency Performance
  • 21. https://hbr.org/2015/02/millennials-want-to-be-coached-at-work
  • 22. Question # 8 How can we give more feedback about the effort people make?
  • 23. Compliment effort more than complimenting intelligence or talent. http://hbr.org/tip?date=091913
  • 24. Praising effort helps build resilience and determination, while praising talent and ability results in risk-aversion and heightened sensitivity to setbacks. http://blogs.hbr.org/2013/12/building-a-feedback-rich-culture/ http://blogs.hbr.org/2012/01/the-right-mindset-for-success/
  • 25. Part # 2 How do we receive feedback?
  • 26. Question # 1 How good are you at asking for feedback?
  • 27. What’s your opinion? http://www.inc.com/peter-economy/11-things-your-employees-want-you-to-tell-them-every-day.html
  • 28. How was the meeting? Please draw a line of your choice + - Start Finish What, in particular, did you like?  
  • 29. http://hbr.org/2014/01/find-the-coaching-in-criticism What’s 1 thing you see me doing - or not doing - that holds me back?
  • 30. The most effective leaders actively seek feedback http://www.forbes.com/sites/joefolkman/2013/12/19/the-best-gift-leaders-can-give-honest-feedback/
  • 31. When you ask for feedback, you not only find out how others see you, you also influence how they see you. http://hbr.org/2014/01/find-the-coaching-in-criticism
  • 32. Types of questions http://www.slideshare.net/frankcalberg/question-types
  • 33. Question # 2 How can we listen better to each other?
  • 34. Listening tips http://www.slideshare.net/frankcalberg/listening-tips
  • 35. Question # 3 To what extent do you thank for feedback you receive?
  • 36. http://www.inc.com/peter-economy/a-gratitude-guide-for-2014.html It only takes a minute to express our gratitude.
  • 37. Further inspiration http://www.ascd.org/publications/educational-leadership/sept12/vol70/num01/Seven-Keys-to-Effective-Feedback.aspx http://www.businessinsider.com/linkedin-ceo-jeff-weiner-2014-6 http://blogs.hbr.org/cs/2013/02/how_to_give_a_meaningful_thank.html http://www.fastcompany.com/1753874/feedback-usually-says-more-about-the-giver-than-the-receiver http://www.gsb.stanford.edu/news/headlines/carole-robin-feedback-gift http://humanresources.about.com/cs/communication/ht/receivefeedback.htm http://jp.dk/jptv/nyheder_erhverv/karriere/article2514562.ece Schein, Edgar H.: Process Consultation, p. 98. http://www.slideshare.net/frankcalberg/how-are-people-paid-for-what-they-do http://www.slideshare.net/frankcalberg/speaking-tips-15818774 http://smartblogs.com/leadership/2011/07/20/how-much-feedback-is-too-much/ http://youtu.be/wnojHbEBGqU http://web.hbr.org/email/archive/managementtip.php?date=022610
  • 38. Thank you for your interest. For more inspiration and personalized services, feel welcome to visit http://frankcalberg.com Have a great day.