0
How do we
give and receive
feedback?
Part # 1
How do we
give feedback?
Question # 1
How do you offer
to give feedback?
Would it be helpful to you that I,
now and then, give you feedback about
how you work / lead?
Adapted from
http://blogs.hb...
I tend to have a fresh perspective on how
work is done. Would you like some
feedback about how work is going?
Adapted from...
Question # 2
How do you find out if
people prefer positive
and/or negative feedback?
About half of us prefer negative feedback
http://blogs.hbr.org/2014/03/do-you-need-to-lighten-up-or-toughen-up/
The other half of us prefer positive feedback
http://blogs.hbr.org/2014/03/do-you-need-to-lighten-up-or-toughen-up/
For a player - for any human being - there is
nothing better than hearing “Well done.”
http://hbr.org/2013/10/fergusons-fo...
Thank you. Great job. I really
appreciated your work on that project.
This takes less than 10 seconds to say.
http://www.f...
Question # 3
To what extent do you calm
down before giving feedback?
http://www.forbes.com/pictures/fjgf45hjd/calm-down-first-3/
http://pixabay.com/en/face-woman-macro-painting-people-70747/
...
Question # 4
To what extent do you give
honest feedback?
http://www.forbes.com/sites/joefolkman/2013/12/19/the-best-gift-leaders-can-give-honest-feedback/
http://blogs.hbr.org/201...
Question # 5
How good are you at
using ”I” language?
Question # 6
To what extent do you use
concrete examples?
Expert coaches uniformly avoid overloading performers
with too much or too technical information.
They tell the performers...
http://www.mindtools.com/pages/article/newTMM_98.htm
Avoid words like “never” or “always”,
because the person will get def...
Question # 7
How much feedback should
we give to each other?
Feedback frequency
Performance
https://hbr.org/2015/02/millennials-want-to-be-coached-at-work
Question # 8
How can we give more feedback
about the effort people make?
Compliment effort more than
complimenting intelligence or talent.
http://hbr.org/tip?date=091913
Praising effort helps build resilience
and determination, while praising talent
and ability results in risk-aversion and
h...
Part # 2
How do we
receive feedback?
Question # 1
How good are you at
asking for feedback?
What’s your opinion?
http://www.inc.com/peter-economy/11-things-your-employees-want-you-to-tell-them-every-day.html
How was the meeting? Please draw a line of your choice
+
-
Start Finish
What, in particular, did you like?


http://hbr.org/2014/01/find-the-coaching-in-criticism
What’s 1 thing you see me doing
- or not doing - that holds me back?
The most effective leaders actively seek feedback
http://www.forbes.com/sites/joefolkman/2013/12/19/the-best-gift-leaders-...
When you ask for feedback, you not
only find out how others see you, you
also influence how they see you.
http://hbr.org/2...
Types of questions
http://www.slideshare.net/frankcalberg/question-types
Question # 2
How can we listen better
to each other?
Listening tips
http://www.slideshare.net/frankcalberg/listening-tips
Question # 3
To what extent do you thank
for feedback you receive?
http://www.inc.com/peter-economy/a-gratitude-guide-for-2014.html
It only takes a minute to express our gratitude.
Further inspiration
http://www.ascd.org/publications/educational-leadership/sept12/vol70/num01/Seven-Keys-to-Effective-Fee...
Thank you for your interest. For more inspiration and
personalized services, feel welcome to visit
http://frankcalberg.com...
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How do we give and receive feedback?

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Transcript of "How do we give and receive feedback?"

  1. 1. How do we give and receive feedback?
  2. 2. Part # 1 How do we give feedback?
  3. 3. Question # 1 How do you offer to give feedback?
  4. 4. Would it be helpful to you that I, now and then, give you feedback about how you work / lead? Adapted from http://blogs.hbr.org/2011/03/dont-be-nice-be-helpful/ http://blogs.hbr.org/2010/03/how-to-give-your-boss-feedback/ http://blogs.hbr.org/2014/06/everything-you-need-to-know-about-negative-feedback/
  5. 5. I tend to have a fresh perspective on how work is done. Would you like some feedback about how work is going? Adapted from http://blogs.hbr.org/2011/03/dont-be-nice-be-helpful/ http://blogs.hbr.org/2010/03/how-to-give-your-boss-feedback/ http://blogs.hbr.org/2014/06/everything-you-need-to-know-about-negative-feedback/
  6. 6. Question # 2 How do you find out if people prefer positive and/or negative feedback?
  7. 7. About half of us prefer negative feedback http://blogs.hbr.org/2014/03/do-you-need-to-lighten-up-or-toughen-up/
  8. 8. The other half of us prefer positive feedback http://blogs.hbr.org/2014/03/do-you-need-to-lighten-up-or-toughen-up/
  9. 9. For a player - for any human being - there is nothing better than hearing “Well done.” http://hbr.org/2013/10/fergusons-formula/ar/4 Sir Alex Ferguson
  10. 10. Thank you. Great job. I really appreciated your work on that project. This takes less than 10 seconds to say. http://www.forbes.com/sites/victorlipman/2013/02/09/in-praise-of-praise/
  11. 11. Question # 3 To what extent do you calm down before giving feedback?
  12. 12. http://www.forbes.com/pictures/fjgf45hjd/calm-down-first-3/ http://pixabay.com/en/face-woman-macro-painting-people-70747/ Calm down before you give feedback to someone.
  13. 13. Question # 4 To what extent do you give honest feedback?
  14. 14. http://www.forbes.com/sites/joefolkman/2013/12/19/the-best-gift-leaders-can-give-honest-feedback/ http://blogs.hbr.org/2014/02/stop-pretending-that-you-cant-give-candid-feedback/ Research shows that when people receive honest feedback, they are far more engaged.
  15. 15. Question # 5 How good are you at using ”I” language?
  16. 16. Question # 6 To what extent do you use concrete examples?
  17. 17. Expert coaches uniformly avoid overloading performers with too much or too technical information. They tell the performers one important thing they noticed that, if changed, will likely yield immediate and noticeable improvement. http://www.ascd.org/publications/educational-leadership/sept12/vol70/num01/Seven-Keys-to-Effective-Feedback.aspx
  18. 18. http://www.mindtools.com/pages/article/newTMM_98.htm Avoid words like “never” or “always”, because the person will get defensive.
  19. 19. Question # 7 How much feedback should we give to each other?
  20. 20. Feedback frequency Performance
  21. 21. https://hbr.org/2015/02/millennials-want-to-be-coached-at-work
  22. 22. Question # 8 How can we give more feedback about the effort people make?
  23. 23. Compliment effort more than complimenting intelligence or talent. http://hbr.org/tip?date=091913
  24. 24. Praising effort helps build resilience and determination, while praising talent and ability results in risk-aversion and heightened sensitivity to setbacks. http://blogs.hbr.org/2013/12/building-a-feedback-rich-culture/ http://blogs.hbr.org/2012/01/the-right-mindset-for-success/
  25. 25. Part # 2 How do we receive feedback?
  26. 26. Question # 1 How good are you at asking for feedback?
  27. 27. What’s your opinion? http://www.inc.com/peter-economy/11-things-your-employees-want-you-to-tell-them-every-day.html
  28. 28. How was the meeting? Please draw a line of your choice + - Start Finish What, in particular, did you like?  
  29. 29. http://hbr.org/2014/01/find-the-coaching-in-criticism What’s 1 thing you see me doing - or not doing - that holds me back?
  30. 30. The most effective leaders actively seek feedback http://www.forbes.com/sites/joefolkman/2013/12/19/the-best-gift-leaders-can-give-honest-feedback/
  31. 31. When you ask for feedback, you not only find out how others see you, you also influence how they see you. http://hbr.org/2014/01/find-the-coaching-in-criticism
  32. 32. Types of questions http://www.slideshare.net/frankcalberg/question-types
  33. 33. Question # 2 How can we listen better to each other?
  34. 34. Listening tips http://www.slideshare.net/frankcalberg/listening-tips
  35. 35. Question # 3 To what extent do you thank for feedback you receive?
  36. 36. http://www.inc.com/peter-economy/a-gratitude-guide-for-2014.html It only takes a minute to express our gratitude.
  37. 37. Further inspiration http://www.ascd.org/publications/educational-leadership/sept12/vol70/num01/Seven-Keys-to-Effective-Feedback.aspx http://www.businessinsider.com/linkedin-ceo-jeff-weiner-2014-6 http://blogs.hbr.org/cs/2013/02/how_to_give_a_meaningful_thank.html http://www.fastcompany.com/1753874/feedback-usually-says-more-about-the-giver-than-the-receiver http://www.gsb.stanford.edu/news/headlines/carole-robin-feedback-gift http://humanresources.about.com/cs/communication/ht/receivefeedback.htm http://jp.dk/jptv/nyheder_erhverv/karriere/article2514562.ece Schein, Edgar H.: Process Consultation, p. 98. http://www.slideshare.net/frankcalberg/how-are-people-paid-for-what-they-do http://www.slideshare.net/frankcalberg/speaking-tips-15818774 http://smartblogs.com/leadership/2011/07/20/how-much-feedback-is-too-much/ http://youtu.be/wnojHbEBGqU http://web.hbr.org/email/archive/managementtip.php?date=022610
  38. 38. Thank you for your interest. For more inspiration and personalized services, feel welcome to visit http://frankcalberg.com Have a great day.
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