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Tips for giving and receiving feedback.

Tips for giving and receiving feedback.

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Feedback tips Feedback tips Presentation Transcript

  • Tips for giving and receving feedback
  • Part # 1 Tips for giving feedback
  • Tip # 1 Offer to give feedback
  • Would it be helpful to you that I, now and then, give you feedback about how you work / lead. Adapted from http://blogs.hbr.org/2011/03/dont-be-nice-be-helpful/ http://blogs.hbr.org/2010/03/how-to-give-your-boss-feedback/ http://blogs.hbr.org/2014/06/everything-you-need-to-know-about-negative-feedback/
  • I tend to have a fresh perspective on how work is done. Would you like some feedback from me about how work is going? Adapted from http://blogs.hbr.org/2011/03/dont-be-nice-be-helpful/ http://blogs.hbr.org/2010/03/how-to-give-your-boss-feedback/ http://blogs.hbr.org/2014/06/everything-you-need-to-know-about-negative-feedback/
  • Tip # 2 Find out if people prefer positive and/or negative feedback
  • About half of us prefer negative feedback http://blogs.hbr.org/2014/03/do-you-need-to-lighten-up-or-toughen-up/
  • The other half of us prefer positive feedback http://blogs.hbr.org/2014/03/do-you-need-to-lighten-up-or-toughen-up/
  • For a player - for any human being - there is nothing better than hearing “Well done.” http://hbr.org/2013/10/fergusons-formula/ar/4 Sir Alex Ferguson
  • Thank you. Great job. I really appreciated your work on that project. This takes less than 10 seconds to say. http://www.forbes.com/sites/victorlipman/2013/02/09/in-praise-of-praise/
  • Tip # 3 Cool down before giving feedback
  • http://www.forbes.com/pictures/fjgf45hjd/calm-down-first-3/ http://pixabay.com/en/face-woman-macro-painting-people-70747/ Calm down before you give feedback to someone.
  • Tip # 4 Give honest feedback
  • http://www.forbes.com/sites/joefolkman/2013/12/19/the-best-gift-leaders-can-give-honest-feedback/ http://blogs.hbr.org/2014/02/stop-pretending-that-you-cant-give-candid-feedback/ Research shows that when people receive honest feedback, they are far more engaged.
  • Tip # 5 Use ”I” language
  • Tip # 6 Use concrete examples
  • Expert coaches uniformly avoid overloading performers with too much or too technical information. They tell the performers one important thing they noticed that, if changed, will likely yield immediate and noticeable improvement. http://www.ascd.org/publications/educational-leadership/sept12/vol70/num01/Seven-Keys-to-Effective-Feedback.aspx
  • http://www.mindtools.com/pages/article/newTMM_98.htm Avoid words like “never” or “always”, because the person will get defensive.
  • Tip # 7 Do not give too little nor too much feedback
  • Feedback frequency Performance
  • Tip # 8 Give more feedback about the effort that people made
  • Compliment effort more than complimenting intelligence or talent. http://hbr.org/tip?date=091913
  • Praising effort helps build resilience and determination, while praising talent and ability results in risk-aversion and heightened sensitivity to setbacks. http://blogs.hbr.org/2013/12/building-a-feedback-rich-culture/ http://blogs.hbr.org/2012/01/the-right-mindset-for-success/
  • Part # 2 Tips for receiving feedback
  • Tip # 1 Ask for feedback
  • The most effective leaders actively seek feedback http://www.forbes.com/sites/joefolkman/2013/12/19/the-best-gift-leaders-can-give-honest-feedback/
  • http://hbr.org/2014/01/find-the-coaching-in-criticism Example What’s 1 thing you see me doing - or not doing - that holds me back? Ask for just one thing
  • When you ask for feedback, you not only find out how others see you, you also influence how they see you. Soliciting constructive criticism communicates humility, respect, passion for excellence, and confidence, all in one go. http://hbr.org/2014/01/find-the-coaching-in-criticism
  • How was the event? Please draw a line of your choice + - Start Finish What, in particular, did you like?  
  • Tip # 2 Listen
  • Feedback causes you to think and engage, which is reflective learning. http://www.joebower.org/2011/12/real-assessment-for-learning.html
  • Listening tips http://www.slideshare.net/frankcalberg/listening-tips
  • Tip # 3 Follow up with questions
  • Types of questions http://www.slideshare.net/frankcalberg/question-types
  • Tip # 4 Thank for the feedback
  • Further sources of inspiration http://www.ascd.org/publications/educational-leadership/sept12/vol70/num01/Seven-Keys-to-Effective-Feedback.aspx http://blogs.hbr.org/cs/2013/02/how_to_give_a_meaningful_thank.html http://www.fastcompany.com/1753874/feedback-usually-says-more-about-the-giver-than-the-receiver http://www.gsb.stanford.edu/news/headlines/carole-robin-feedback-gift http://humanresources.about.com/cs/communication/ht/receivefeedback.htm http://jp.dk/jptv/nyheder_erhverv/karriere/article2514562.ece Schein, Edgar H.: Process Consultation, p. 98. http://www.slideshare.net/frankcalberg/speaking-tips-15818774 http://smartblogs.com/leadership/2011/07/20/how-much-feedback-is-too-much/ http://youtu.be/wnojHbEBGqU http://web.hbr.org/email/archive/managementtip.php?date=022610
  • Thank you for your interest. For more inspiration and personalized services, feel welcome to visit http://frankcalberg.com Have a great day.