How do we give feedback?


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How do we give feedback? 8 questions.

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How do we give feedback?

  1. 1. How do we give feedback?
  2. 2. Question # 1 Why do you want to give a person feedback?
  3. 3. Before sharing feedback, ensure that others understand your positive intentions in sharing it.
  4. 4. There’s a difference between feedback and blowback. Feedback is information intended to help others to learn. Blowback is information used to wound.
  5. 5. Question # 2 How can we offer to give feedback?
  6. 6. Would it be helpful to you that I, now and then, give you feedback about how you work / lead? Adapted from
  7. 7. I tend to have a fresh perspective on how work is done. Would you like some feedback about how work is going?
  8. 8. When you ask permission by saying something like, “Can I give you some feedback about your presentation?” you recognize the fact that the other person is responsible to get herself into a healthy emotional state before the feedback arrives.
  9. 9. Question # 3 How do you find out whether people prefer positive or negative feedback?
  10. 10. About half of us prefer negative feedback
  11. 11. The other half of us prefer positive feedback
  12. 12. For a player - for any human being - there is nothing better than hearing “Well done.” Sir Alex Ferguson
  13. 13. Thank you. Great job. I really appreciated your work on that project. This takes less than 10 seconds to say.
  14. 14. Question # 4 To what extent do you calm down before giving feedback?
  15. 15. Calm down before you give feedback to someone.
  16. 16. Question # 5 To what extent do you give honest feedback?
  17. 17. Research shows that when people receive honest feedback, they are far more engaged.
  18. 18. Question # 6 To what extent do you use concrete examples?
  19. 19. Expert coaches uniformly avoid overloading performers with too much or too technical information. They tell the performers one important thing they noticed that, if changed, will likely yield immediate and noticeable improvement.
  20. 20. Avoid words like “never” or “always”, because the person will get defensive.
  21. 21. Question # 7 When and how often should we give feedback to each other?
  22. 22. Give feedback as close as possible to the event. 1:30 Daniel Goleman Bill George
  23. 23.
  24. 24. Question # 8 How can we give more feedback about the effort people make?
  25. 25. Compliment effort more than complimenting intelligence or talent.
  26. 26. Praising effort helps build resilience and determination, while praising talent and ability results in risk-aversion and heightened sensitivity to setbacks.
  27. 27. Further inspiration Schein, Edgar H.: Process Consultation, p. 98.
  28. 28. Thank you for your interest. For further inspiration, feel welcome to visit Have a great day.