e-mail tips

10 e-mail tips Source: http://www.pixelio.de/details.php?image_id=325228&mode=search

Tip # 1 Consider not using e-mail

Instead use……..

Tip # 2 Use a meaningful subject line

Use a subject line to summarize the e-mail. Source: http://hbswk.hbs.edu/archive/4438.html

For instance, when you send an e-mail to a company requesting information about a product, it is better to mention the actual name of the product, e.g. “Product A information” than to just say “product information”. Source: http://www.emailreplies.com/#top

”..for clearer communication, limit each message to 1 subject area.” Source Maynard, Roberta: Minding your E-mail manners. Nation’s Business, August 1996.

Tip # 3 Keep it short

Don't write too much. Your recipient might be reading your message on a BlackBerry. Source Etiquette Minute: E-mail manners. Financial & Insurance Meetings, January/February. 2009.

Email is meant to be a quick medium. Source: http://www.emailreplies.com/#top

Answer briefly. Sources http://hbswk.hbs.edu/archive/4438.html http://www.nytimes.com/2010/03/25/technology/25apple.html?ref=technology

Tip # 4 Avoid sending attachments Sources http://goliath.ecnext.com/coms2/gi_0199-2680404/Mind-your-e-mail-manners.html Zavoina, Andy: E-mail Etiquette. ABA Bank Compliance, January/February 2004.

If you can, send a web link rather than a 5Mb Word document. Source Business manners: How to do e-mail. Management Today, March 2005.

Tip # 5 Use correct language

Use proper grammar, spelling and punctuation. Source Agnew, Danielle S. & Hill, Kathy: e-mail etiquette recommendation for today’s business student. Proceedings of the Academy of Organizational Culture, Communications and Conflict. Allied Academies International Conference, 2009.

Tip # 6 Resist using abbreviations

The recipient might not be aware of the meanings of the abbreviations. Source: http://www.emailreplies.com/#top

Tip # 7 Avoid writing in CAPITALS

IF YOU WRITE IN CAPITALS IT SEEMS AS IF YOU ARE SHOUTING Sources http://www.emailreplies.com/#top http://goliath.ecnext.com/coms2/gi_0199-2680404/Mind-your-e-mail-manners.html Bentley, Ross: Learn some e-mail etiquette. Travel Weekly, July 20, 2007. Business manners: How to do e-mail. Management Today, March 2005.

Tip # 8 Try not to use the cc: field Sources http://www.emailreplies.com/#top Mackenzie, Kate: Tips for handling e-mail overload. FT.com, April 12, 2006.

Tip # 9 Be aware of differences in time and seasons Source: http://www.emailreplies.com/#top

2 examples Morning in London is afternoon in Shanghai. Autumn in New York is Spring in Sydney. Source: http://goliath.ecnext.com/coms2/gi_0199-2680404/Mind-your-e-mail-manners.html

Tip # 10 Avoid sending e-mail when you are tired or angry Source: http://goliath.ecnext.com/coms2/gi_0199-2680404/Mind-your-e-mail-manners.html

e-mail tips

by Frank Calberg Services on Apr 01, 2010

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e-mail tips — Presentation Transcript