Your SlideShare is downloading. ×
Crisis communication
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Crisis communication

751

Published on

Crisis communication - 9 tips.

Crisis communication - 9 tips.

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
751
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
28
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Crisis communication 9 tips
  • 2. Tip # 1 Communicate facts openly and continuously
  • 3. Source: http://youtu.be/kpUX-e8RZ7U
  • 4. Communicate as detailed answers as possible to these questions:  What happened?  When did it happen?  Where did it happen?  How many people are involved?  Where are those people now?  How dangerous is the situation?  What happens next? Source http://www.clarkcommunication.com/PRTips/Crisis_Communication_Management.php
  • 5. No news is often worse than bad news. Therefore, it is important to communicate continuously. Source http://livestre.am/1fXXQ minute 73 - 77.
  • 6. Tip # 2 Listen to what people are saying on social media
  • 7. Listen to social media communication. Source http://livestre.am/1fXXQ minute 60.
  • 8. Get the right information by listening to people who have the right information and are telling the truth. Source http://livestre.am/1fXXQ minute 45 and 78.
  • 9. Tip # 3 Decide on 1 goal
  • 10. Source http://livestre.am/1fXXQ, minute 52. Choose one and only one goal. Be very clear about what that goal is. Carlos Ghosn
  • 11. Tip # 4 Prioritize
  • 12. Which ports need to be rebuilt first after Japan earthquake? Source http://livestre.am/1fXXQ, minute 22. Example
  • 13. Tip # 5 Make a decision when a decision made by you creates added value
  • 14. Be decisive when you need to. Source http://livestre.am/1fXXQ minute 43.
  • 15. Tip # 6 Delegate decision making power when it creates more value to do that
  • 16. Delegate decision making power to people who are closer to the crisis situation and therefore better able to make the right decision. Source http://livestre.am/1fXXQ minute 45
  • 17. Tip # 7 Act according to your values
  • 18. Trust your values, your intuition, your personal convictions after having listened to different / opposing / contradictory opinions / views. Source http://livestre.am/1fXXQ minute 39. Carlos Ghosn
  • 19. http://www.scribd.com/doc/36200010/questions-to-discover-your-values
  • 20. Tip # 8 Learn constantly and change direction when necessary
  • 21. Be ready to divert from the plan when you need to because uncertain factors influence the situation. Source http://livestre.am/1fXXQ minute 45.
  • 22. Admit mistakes. Fix them immediately. Source http://livestre.am/1fXXQ minute 36.
  • 23. Tip # 9 Go to where the crisis is
  • 24. To understand the crisis even better, go to where the crisis is. Source http://livestre.am/1fXXQ minute 16 and minute 67.
  • 25. Other sources http://www.livestream.com/worldeconomicforum03/video?clipId=pla_7ec921f1-e288-4643-81a1-3a317134f8f6 http://youtu.be/kpUX-e8RZ7U

×