Ideas to make 
change happen
Ideas # 1 - 10 
Things you can do by yourself starting right now. 
Ideas # 11 – 19 
Ideas about how to communicate. 
Ideas...
Idea # 1 
Set goals for yourself 
and reach them
Goals Change is happening 
Not goals 
What don’t I do What do I do
Create a flow of value to customers by 
“chunking” feature delivery into small 
increments. 
http://agile200x.com/2007/agi...
Define a 100-day challenge. 
http://blogs.hbr.org/ashkenas/2010/09/dont-let-your-next-crisis-go-t.html
Nadim Matta found that huge amounts of talent and resources in 
developing countries were being devoted to developing top-...
Keep in mind! 
Goals may promote competition 
rather than cooperation and ultimately 
lower overall performance. 
http://w...
Idea # 2 
Do 1 thing at a time
Focus on the 1 thing that 
will have the greatest impact. 
Sources 
http://blogs.hbr.org/bregman/2009/10/i-lost-18-pounds-...
Be specific about what to do. 
http://blogs.hbr.org/schwartz/2011/01/six-keys-to-changing-almost-an.html
Idea # 3 
Keep trying out ideas 
at low costs
Do cheap experiments 
http://youtu.be/CEl1TFQVYhk
Build a just try it culture - emphasize ”test 
and learn” instead of ”plan and execute.” 
Hamel, Gary: The Future of Manag...
Idea # 4 
Make what you do 
important and urgent
Important Schedule in calendar Do now 
Deposit Delegate 
Not 
important 
Not urgent Urgent 
Eisenhower matrix. 
http://www...
20% of 
the results 
80% 
of the results 
80% of 
the time spent 
20% 
of the time spent 
Pareto’s principle.
Idea # 5 
Do different things 
that fulfill the purpose
People do different 
things that fulfill the 
purpose 
Emotional 
engagement 
focus 
Rational 
engagement 
focus 
External...
Inspiration on purpose 
http://www.slideshare.net/frankcalberg/what-is-the-company-purpose
Idea # 6 
Keep things simple
Usability drives adoptability, and 
therefore it pays to keep things simple. 
http://www.business-strategy-innovation.com/...
Idea # 7 
Be a role model
Jack Welch: Role model management is – without 
question – the key to driving behaviours 
http://video.mit.edu/watch/a-new...
http://www.ted.com/talks/ron_finley_a_guerilla_gardener_in_south_central_la.html
One way we learn new ways of looking at 
things is to identify ourselves with a role 
model, boss, mentor, friend, or cons...
Further inspiration 
http://www.slideshare.net/frankcalberg/good-leadership
Idea # 8 
Fund an idea
Fund an idea and agree to fund it and 
back it through the development and 
deployment process. 
http://www.business-strat...
Further inspiration 
http://www.slideshare.net/frankcalberg/crowdfunding-35835254
Idea # 9 
Signal new era by 
using symbols
http://images.businessweek.com/ss/09/06/0624_ads_you_wont_hate/19.htm
http://www.imagebase.net/Concept/concept-_132_
Idea # 10 
Measure innovation
Further inspiration 
http://www.scribd.com/doc/96404943/Measure-Innovation
Idea # 11 
Communicate continuously 
using social media
Create a platform - physical or virtual - that 
allows supporters of your idea to connect 
and further disseminate your id...
Revolutionary 
change 
Sudden break with status quo. 
Large, radical change. 
Continuous 
change 
Continuous communication...
Proactive 
change 
Reactive 
change 
Revolu-tionary 
change 
Conti-nuous 
change 
http://arc.hhs.se/download.aspx?MediumId...
In a blog posting or in a tweet, lay out your best 
plan and add “unless I hear differently by 
close of play tomorrow I w...
Idea # 12 
Give and receive feedback
Feedback tips 
http://www.slideshare.net/frankcalberg/feedback-tips
Idea # 13 
Respond head-on to 
change resistance
Negative statement 
The idea is interesting, but it is not the right time. 
We need to wait until…. 
Response 
The best ti...
Negative statement 
We tried that before. It didn’t work. 
Response 
That was then. This is now. Times change. 
The situat...
http://www.amazon.de/Buy-In-Saving-Your-Getting-ebook/dp/B003YL4KSA/, location 1200.
Negative statement 
If your idea is as good as you say it is, why have nobody done it 
before? 
Response 
It’s an interest...
Negative statement 
I recall we discussed a similar idea here in the company years ago. 
It may have been as you were stil...
http://www.amazon.de/Buy-In-Saving-Your-Getting-ebook/dp/B003YL4KSA/, location 1530.
When you hear a negative statement, ask also: 
What makes you think that? 
http://leadershipfreak.wordpress.com/2014/02/11...
Further inspiration 
http://www.slideshare.net/frankcalberg/how-do-you-manage-your-emotions 
http://www.slideshare.net/fra...
Idea # 14 
Communicate passionately
To get your ideas heard, be passionate, 
share your enthusiasm. 
http://web.hbr.org/email/archive/managementtip.php?date=0...
Sources 
http://thehypertextual.com/2010/04/08/gary-hamels-pyramid-of-human-capabilities/ 
http://www.business-strategy-in...
High energy 
Alert 
Low energy 
http://hmi.ewi.utwente.nl/verslagen/capita-selecta/CS-Zimmerman-Jurrit.pdf 
Excited 
Happy...
Further inspiration 
http://www.slideshare.net/frankcalberg/tips-to-increase-motivation
Idea # 15 
Tell people what is in it 
for them
Try leading the client toward your idea with a 
series of statements he/she agrees with - and 
then pitch your idea as if ...
Further inspiration 
http://www.slideshare.net/frankcalberg/social-competence 
http://www.slideshare.net/frankcalberg/spea...
Idea # 16 
Get inputs from outside
Bring in fresh voices from outside. 
http://www.youtube.com/watch?v=sNzkmZdM4A4 
http://www.economist.com/node/16888745?st...
Example # 2 
When Jamie Oliver wanted to change the 
eating habits of kids at a U.S. school, he got 
their attention with ...
http://blogs.hbr.org/cs/2012/09/ten_ways_to_get_people_to_chan.html
Example # 2 
https://openminds.swissre.com/
Rational input 
from outside 
Rational 
engagement 
focus 
Emotional input 
from outside 
Emotional 
engagement 
focus 
Ex...
Only from outside can one be sure of 
disinterested criticism, astringent appraisal, the 
rude question. Only from outside...
Idea # 17 
End each meeting 
with action steps
When you do meet with clients or colleagues, 
end each meeting with a quick review of 
captured action steps. 
The exercis...
Further inspiration 
http://www.slideshare.net/frankcalberg/facilitationmoderation-of-meetings
Idea # 18 
Celebrate success 
experiences
Examples of ways to celebrate successes 
 Tweets / blogs in which people are recognized for what they do. 
 A handwritte...
Celebrate successes using handwritten notes 
http://youtu.be/9buGE_vKxcc
Further inspiration 
http://www.slideshare.net/frankcalberg/how-are-people-paid-for-what-they-do
Idea # 19 
Ask for forgiveness 
rather than for permission
If you see an opportunity, go for it! 
Source 
Shona Brown, Google. 
Hamel, Gary: The Future of Management, p. 112.
What rules could we get 
rid of today that would 
increase our ability to 
create value? 
http://www.managementexchange.co...
Further inspiration 
http://www.scribd.com/doc/35046140/How-do-people-handle-the-unknown
Idea # 20 
Get power to do things
Bypassing the normal channels and 
empowering a smaller number of innovators 
is often a better way to kickstart innovatio...
Make sure everyone knows which decisions 
and actions he or she is responsible for. 
http://hbr.harvardbusiness.org/2008/0...
3 examples 
# 1 
Who should recommend a course of action on a key decision? 
# 2 
Who must agree to a recommendation befor...
Further inspiration 
http://www.slideshare.net/frankcalberg/power-to-the-people-34722633 
http://www.scribd.com/doc/322110...
Idea # 21 
Avoid people 
who resist change
The most frozen layer in any 
organization, I think, is the 
people with experience who 
think they know best, who 
believ...
In any large organization you will inevitably 
meet individuals who love to hate. 
Confront your haters with facts if they...
Further inspiration 
http://www.slideshare.net/frankcalberg/5-reasons-why-people-resist-change 
http://www.slideshare.net/...
Idea # 22 
Work with people 
who want change
Essential to this turnaround was his cultivation of allies 
within the community. 
For example, he [Jamie Oliver] sought o...
Attitude 
10: Very positive. 
1: Very negative. 
Activity 
10: Very active. 
1: Very inactive. 
Competence 
10: Very compe...
A robust support system will contain a mix of individuals 
who have the real power to help when you need it most 
and othe...
John Kotter: People have got to want to do it 
http://www.vimeo.com/20000475
Followers 
Proactive 
people who 
want change 
Reactive 
people who 
resist change
http://www.tignum.com/sink_float_or_swim
http://www.imagebase.net/People/butterfly
When we started to connect with what we call the younger 
high performers - people in their late 20s and early 30s - it 
w...
Girish Wagh was in his 
early 30s when he headed 
the Tata Nano Project. 
http://economictimes.indiatimes.com/features/cor...
Further inspiration 
http://www.slideshare.net/frankcalberg/tips-to-help-a-person-through-a-change
Thank you for your interest. For more inspiration and 
personalized services, please feel welcome to visit 
http://frankca...
Ideas to make change happen
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Ideas to make change happen

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A handbook with 22 ideas to make change happen.

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Ideas to make change happen

  1. 1. Ideas to make change happen
  2. 2. Ideas # 1 - 10 Things you can do by yourself starting right now. Ideas # 11 – 19 Ideas about how to communicate. Ideas # 20 -22 Ideas about who to work with.
  3. 3. Idea # 1 Set goals for yourself and reach them
  4. 4. Goals Change is happening Not goals What don’t I do What do I do
  5. 5. Create a flow of value to customers by “chunking” feature delivery into small increments. http://agile200x.com/2007/agile2007/downloads/handouts/Augustine_474.pdf
  6. 6. Define a 100-day challenge. http://blogs.hbr.org/ashkenas/2010/09/dont-let-your-next-crisis-go-t.html
  7. 7. Nadim Matta found that huge amounts of talent and resources in developing countries were being devoted to developing top-down solutions for agricultural productivity, clean water, maternal health, and other areas. So instead of experts and officials shaping solutions and giving them to the recipients, Nadim Matta worked with local leaders to challenge the ultimate recipients to come up with their own solutions in 100 days or less, and to use the experts, government officials, and aid workers as resources. http://blogs.hbr.org/ashkenas/2012/12/in-a-change-effort-start-with.html
  8. 8. Keep in mind! Goals may promote competition rather than cooperation and ultimately lower overall performance. http://www.hbs.edu/research/pdf/09-083.pdf
  9. 9. Idea # 2 Do 1 thing at a time
  10. 10. Focus on the 1 thing that will have the greatest impact. Sources http://blogs.hbr.org/bregman/2009/10/i-lost-18-pounds-in.html http://blogs.hbr.org/cs/2012/09/ten_ways_to_get_people_to_chan.html http://hbr.org/tip?date=101612
  11. 11. Be specific about what to do. http://blogs.hbr.org/schwartz/2011/01/six-keys-to-changing-almost-an.html
  12. 12. Idea # 3 Keep trying out ideas at low costs
  13. 13. Do cheap experiments http://youtu.be/CEl1TFQVYhk
  14. 14. Build a just try it culture - emphasize ”test and learn” instead of ”plan and execute.” Hamel, Gary: The Future of Management, p. 120.
  15. 15. Idea # 4 Make what you do important and urgent
  16. 16. Important Schedule in calendar Do now Deposit Delegate Not important Not urgent Urgent Eisenhower matrix. http://www.mindtools.com/pages/article/newHTE_91.htm
  17. 17. 20% of the results 80% of the results 80% of the time spent 20% of the time spent Pareto’s principle.
  18. 18. Idea # 5 Do different things that fulfill the purpose
  19. 19. People do different things that fulfill the purpose Emotional engagement focus Rational engagement focus External change driver Internal change driver
  20. 20. Inspiration on purpose http://www.slideshare.net/frankcalberg/what-is-the-company-purpose
  21. 21. Idea # 6 Keep things simple
  22. 22. Usability drives adoptability, and therefore it pays to keep things simple. http://www.business-strategy-innovation.com/2009/08/great-ideas-arent-innovation.html
  23. 23. Idea # 7 Be a role model
  24. 24. Jack Welch: Role model management is – without question – the key to driving behaviours http://video.mit.edu/watch/a-new-conversation-with-jack-welch-9702/, minute 36.
  25. 25. http://www.ted.com/talks/ron_finley_a_guerilla_gardener_in_south_central_la.html
  26. 26. One way we learn new ways of looking at things is to identify ourselves with a role model, boss, mentor, friend, or consultant, and begin to see things from that other person’s point of view. Schein, Edgar H.: Process Consultation, p. 105.
  27. 27. Further inspiration http://www.slideshare.net/frankcalberg/good-leadership
  28. 28. Idea # 8 Fund an idea
  29. 29. Fund an idea and agree to fund it and back it through the development and deployment process. http://www.business-strategy-innovation.com/wordpress/2010/08/four-ways-ideas-are-selected-for-implementation/
  30. 30. Further inspiration http://www.slideshare.net/frankcalberg/crowdfunding-35835254
  31. 31. Idea # 9 Signal new era by using symbols
  32. 32. http://images.businessweek.com/ss/09/06/0624_ads_you_wont_hate/19.htm
  33. 33. http://www.imagebase.net/Concept/concept-_132_
  34. 34. Idea # 10 Measure innovation
  35. 35. Further inspiration http://www.scribd.com/doc/96404943/Measure-Innovation
  36. 36. Idea # 11 Communicate continuously using social media
  37. 37. Create a platform - physical or virtual - that allows supporters of your idea to connect and further disseminate your idea. http://hbr.org/tip?date=090712
  38. 38. Revolutionary change Sudden break with status quo. Large, radical change. Continuous change Continuous communication. Continuous improvement. Permanent learning. Small, step-by-step changes.
  39. 39. Proactive change Reactive change Revolu-tionary change Conti-nuous change http://arc.hhs.se/download.aspx?MediumId=537, p. 19.
  40. 40. In a blog posting or in a tweet, lay out your best plan and add “unless I hear differently by close of play tomorrow I will go ahead with this.” http://www.destination-innovation.com/articles/?p=1766
  41. 41. Idea # 12 Give and receive feedback
  42. 42. Feedback tips http://www.slideshare.net/frankcalberg/feedback-tips
  43. 43. Idea # 13 Respond head-on to change resistance
  44. 44. Negative statement The idea is interesting, but it is not the right time. We need to wait until…. Response The best time is almost always when you have people excited and committed to make something happen. And that’s now. http://www.amazon.de/Buy-In-Saving-Your-Getting-ebook/dp/B003YL4KSA/, location 1430.
  45. 45. Negative statement We tried that before. It didn’t work. Response That was then. This is now. Times change. The situation today is different.
  46. 46. http://www.amazon.de/Buy-In-Saving-Your-Getting-ebook/dp/B003YL4KSA/, location 1200.
  47. 47. Negative statement If your idea is as good as you say it is, why have nobody done it before? Response It’s an interesting point you bring up. Thank you for mentioning it. I appreciate your interest. I have learned throughout my life that there is a first time for everything. And I might add that we as first movers could take home the biggest fruits. There are several billion people in the world, and I don’t know for sure whether someone somewhere is doing something like this. So let’s try.
  48. 48. Negative statement I recall we discussed a similar idea here in the company years ago. It may have been as you were still at school. Response It’s really interesting to hear that there were also, years ago, people, who had thoughts about how this company can develop / renew itself. Let’s keep living these values of creativity, exploration, development, experimentation that were once at the very core of this company. In these times of change, there are possibilities occurring that we should explore. Also, in a changing environment, you surely agree that it is crucial to keep learning and trying new things out.
  49. 49. http://www.amazon.de/Buy-In-Saving-Your-Getting-ebook/dp/B003YL4KSA/, location 1530.
  50. 50. When you hear a negative statement, ask also: What makes you think that? http://leadershipfreak.wordpress.com/2014/02/11/10-ways-to-deal-with-dark-gorillas/
  51. 51. Further inspiration http://www.slideshare.net/frankcalberg/how-do-you-manage-your-emotions http://www.slideshare.net/frankcalberg/questions-to-discover-your-values
  52. 52. Idea # 14 Communicate passionately
  53. 53. To get your ideas heard, be passionate, share your enthusiasm. http://web.hbr.org/email/archive/managementtip.php?date=051211
  54. 54. Sources http://thehypertextual.com/2010/04/08/gary-hamels-pyramid-of-human-capabilities/ http://www.business-strategy-innovation.com/2010/04/employee-traits-hierarchy-for-creative.htm
  55. 55. High energy Alert Low energy http://hmi.ewi.utwente.nl/verslagen/capita-selecta/CS-Zimmerman-Jurrit.pdf Excited Happy Nervous Stressed Upset Sad Depressed Fatigued Calm Relaxed Contented Angry
  56. 56. Further inspiration http://www.slideshare.net/frankcalberg/tips-to-increase-motivation
  57. 57. Idea # 15 Tell people what is in it for them
  58. 58. Try leading the client toward your idea with a series of statements he/she agrees with - and then pitch your idea as if it's his / her idea. http://99u.com/articles/7207/Why-Great-Ideas-Get-Rejected
  59. 59. Further inspiration http://www.slideshare.net/frankcalberg/social-competence http://www.slideshare.net/frankcalberg/speaking-tips-15818774
  60. 60. Idea # 16 Get inputs from outside
  61. 61. Bring in fresh voices from outside. http://www.youtube.com/watch?v=sNzkmZdM4A4 http://www.economist.com/node/16888745?story_id=16888745 http://www.businessinsider.com/7-steps-for-putting-ideas-into-action-2013-12
  62. 62. Example # 2 When Jamie Oliver wanted to change the eating habits of kids at a U.S. school, he got their attention with a single, disgusting image: A truckload of pure animal fat. http://blogs.hbr.org/cs/2012/09/ten_ways_to_get_people_to_chan.html
  63. 63. http://blogs.hbr.org/cs/2012/09/ten_ways_to_get_people_to_chan.html
  64. 64. Example # 2 https://openminds.swissre.com/
  65. 65. Rational input from outside Rational engagement focus Emotional input from outside Emotional engagement focus External Change Driver Internal Change Driver
  66. 66. Only from outside can one be sure of disinterested criticism, astringent appraisal, the rude question. Only from outside can one expect judgments untainted by the loyalty and camaraderie of insiders, undistorted by the comfortable assumptions held within the walls. Gardner, John W.: On Leadership, p. 130.
  67. 67. Idea # 17 End each meeting with action steps
  68. 68. When you do meet with clients or colleagues, end each meeting with a quick review of captured action steps. The exercise takes less than 30 seconds per person. Each person should share what they captured. http://www.innovationmanagement.se/2011/05/09/how-to-make-your-ideas-actually-happen/
  69. 69. Further inspiration http://www.slideshare.net/frankcalberg/facilitationmoderation-of-meetings
  70. 70. Idea # 18 Celebrate success experiences
  71. 71. Examples of ways to celebrate successes  Tweets / blogs in which people are recognized for what they do.  A handwritten note to people who have done something great.  A cup of coffee together somewhere. Adapted from http://blogs.hbr.org/2014/02/coping-techniques-for-lonely-change-leaders/
  72. 72. Celebrate successes using handwritten notes http://youtu.be/9buGE_vKxcc
  73. 73. Further inspiration http://www.slideshare.net/frankcalberg/how-are-people-paid-for-what-they-do
  74. 74. Idea # 19 Ask for forgiveness rather than for permission
  75. 75. If you see an opportunity, go for it! Source Shona Brown, Google. Hamel, Gary: The Future of Management, p. 112.
  76. 76. What rules could we get rid of today that would increase our ability to create value? http://www.managementexchange.com/blog/twenty-questions-i-ask-myself-every-day
  77. 77. Further inspiration http://www.scribd.com/doc/35046140/How-do-people-handle-the-unknown
  78. 78. Idea # 20 Get power to do things
  79. 79. Bypassing the normal channels and empowering a smaller number of innovators is often a better way to kickstart innovation. http://www.destination-innovation.com/articles/?p=1864
  80. 80. Make sure everyone knows which decisions and actions he or she is responsible for. http://hbr.harvardbusiness.org/2008/06/the-secrets-to-successful-strategy-execution/ar/1
  81. 81. 3 examples # 1 Who should recommend a course of action on a key decision? # 2 Who must agree to a recommendation before it can move forward? # 3 Who will perform the actions needed to implement the decision effectively? http://hbr.org/product/hbr-s-10-must-reads-on-strategy-with-featured-arti/an/12601-PBK-ENG page 232.
  82. 82. Further inspiration http://www.slideshare.net/frankcalberg/power-to-the-people-34722633 http://www.scribd.com/doc/32211076/Power-distance
  83. 83. Idea # 21 Avoid people who resist change
  84. 84. The most frozen layer in any organization, I think, is the people with experience who think they know best, who believe that nothing can be changed. Ravi Kant http://www.mckinsey.com/insights/organization/leading_change_an_interview_with_the_managing_director_of_tata_motors
  85. 85. In any large organization you will inevitably meet individuals who love to hate. Confront your haters with facts if they are misinformed, but otherwise ignore them, as they are an endless drain on your energy. http://blogs.hbr.org/2014/02/coping-techniques-for-lonely-change-leaders/
  86. 86. Further inspiration http://www.slideshare.net/frankcalberg/5-reasons-why-people-resist-change http://www.slideshare.net/frankcalberg/9-traps-of-growing-big-and-dominant
  87. 87. Idea # 22 Work with people who want change
  88. 88. Essential to this turnaround was his cultivation of allies within the community. For example, he [Jamie Oliver] sought out the most influential teachers – adults who already had the trust of the school children. Once they saw better health was possible, it became a genuine motivator. http://www.strategy-business.com/article/11205?pg=all
  89. 89. Attitude 10: Very positive. 1: Very negative. Activity 10: Very active. 1: Very inactive. Competence 10: Very competent. 1: Not competent. Ms. X Mr. Y Mr. T
  90. 90. A robust support system will contain a mix of individuals who have the real power to help when you need it most and others who can lend perspective and remind you of the big picture when you inevitably lose your way. Examples  Friends.  Working partners you trust. Adapted from http://blogs.hbr.org/2014/02/coping-techniques-for-lonely-change-leaders/
  91. 91. John Kotter: People have got to want to do it http://www.vimeo.com/20000475
  92. 92. Followers Proactive people who want change Reactive people who resist change
  93. 93. http://www.tignum.com/sink_float_or_swim
  94. 94. http://www.imagebase.net/People/butterfly
  95. 95. When we started to connect with what we call the younger high performers - people in their late 20s and early 30s - it was very different. We would have breakfast meetings with a dozen of them, and we would invite them to give very, very frank views. We soon realized that they were suffocated and wanted change. So we we started picking out some of these individuals and giving them challenges. Ravi Kant http://www.mckinsey.com/insights/organization/leading_change_an_interview_with_the_managing_director_of_tata_motors
  96. 96. Girish Wagh was in his early 30s when he headed the Tata Nano Project. http://economictimes.indiatimes.com/features/corporate-dossier/innovative-companies-are-constantly-obsoleting-themselves-vijay-govindarajan/articleshow/7673968.cms
  97. 97. Further inspiration http://www.slideshare.net/frankcalberg/tips-to-help-a-person-through-a-change
  98. 98. Thank you for your interest. For more inspiration and personalized services, please feel welcome to visit http://frankcalberg.com Have a great day.
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