EFQM Framework for Enterprise 2.0T-Systems Multimedia Solutions GmbH   Dr. Frank Schönefeld, Management BoardRobert Bosch ...
AgendaI.     Introduction.II.    Mapping Enterprise 2.0 onto EFQM Concepts.III.   Interactive Exchange and Discussion with...
I. Introduction                                        Social Book-                                          marking      ...
II. Mapping Enterprise 2.0 onto EFQM concepts                                   ?                                Sharing T...
II. Mapping Enterprise 2.0 onto EFQM concepts                                   ?                                Sharing T...
II. Mapping Enterprise 2.0 onto EFQM concepts The Framework  Draft version finalized – not yet for distribution.  Under ...
1. Leadership 2.0Leaders set and communicate clear values,ethics and expectations for internal andexternal use of social m...
2. Strategy 2.0Establish a clear strategy for what they wantto achieve with Enterprise 2.0 (results) andhow they want to a...
3. People 2.0Understanding and developing the skills andcompetencies required to support theEnterprise 2.0.FOR ENTERPRISE ...
4. Partnerships & Resources 2.0Effectively exploiting the knowledge creationand management capabilities of socialmedia.FOR...
5. Processes, Products & Services 2.0Integrating the use of social media in theorganisation’s processes.FOR ENTERPRISE 2.0...
6. Customer Results 2.0Use external perception and internal performance measures to monitor target achievementand to ident...
7. People Results 2.0Use external perception and internal performance measures to monitor target achievementand to identif...
8. Society Results 2.0Use external perception and internal performance measures to monitor target achievementand to identi...
9. Key Results 2.0Use external perception and internal performance measures to monitor target achievementand to identify n...
III. Interactive Exchange and Discussion with Audience                Input for Final Version of Framework               ...
No 1                “Enterprise 2.0 willLEADERSHIP   flatten leadership hierarchies.”             EFQM-Forum    Dr. Frank ...
No 2        “The best Enterprise 2.0 strategySTATEGY            is to have none.”          EFQM-Forum    Dr. Frank Schönef...
… and more …               Let‘s start!!!                 EFQM-Forum   Dr. Frank Schönefeld/ T-Systems Multimedia Solution...
IV. Summary and Sharing   Results of this session to be found:      www.slideshare.net/frank_open (within the next 2 hou...
Dr. Frank Schönefeld                       T-Systems Multimedia Solutions                        Member of Management Boar...
VI. Backup             EFQM-Forum   Dr. Frank Schönefeld/ T-Systems Multimedia Solutions   25th/ 26th Oct. 2011   22
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Efqm forum v 15_ohne animation

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Session Presentation for 25th of Oct 2011, Munich. Mapping Enterprise 2.0 onto EFQM concepts.

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Efqm forum v 15_ohne animation

  1. 1. EFQM Framework for Enterprise 2.0T-Systems Multimedia Solutions GmbH Dr. Frank Schönefeld, Management BoardRobert Bosch GmbH Michael Meyer, Chief ConsultantEFQM Representatives
  2. 2. AgendaI. Introduction.II. Mapping Enterprise 2.0 onto EFQM Concepts.III. Interactive Exchange and Discussion with Audience.IV. Summary and Sharing. EFQM-Forum Dr. Frank Schönefeld/ T-Systems Multimedia Solutions 25th/ 26th Oct. 2011 2
  3. 3. I. Introduction Social Book- marking RSS Tagging E Blogs E 2.0 2.0 Tools Tool Wikis & Microblogs s Rich Media Mashups Content Social Networks „Enterprise 2.0 is the use of emergent social software platforms within companies, or between companies and their partners or customers“. (Andrew McAfee) EFQM-Forum Dr. Frank Schönefeld/ T-Systems Multimedia Solutions 25th/ 26th Oct. 2011 3
  4. 4. II. Mapping Enterprise 2.0 onto EFQM concepts ? Sharing Trust Feedback Linking Amplification Enterprise 2.0 Openness Participation EFQM-Forum Dr. Frank Schönefeld/ T-Systems Multimedia Solutions 25th/ 26th Oct. 2011 4
  5. 5. II. Mapping Enterprise 2.0 onto EFQM concepts ? Sharing Trust Feedback Linking Amplification Enterprise 2.0 Openness Participation EFQM-Forum Dr. Frank Schönefeld/ T-Systems Multimedia Solutions 25th/ 26th Oct. 2011 5
  6. 6. II. Mapping Enterprise 2.0 onto EFQM concepts The Framework  Draft version finalized – not yet for distribution.  Under review.  To be released soon. EFQM Framework Enterprise 2.0 Contributors:  Michael Meyer, Robert Bosch, Germany.  Frank Schönefeld, Dada Lin, T-Systems Multimedia Solutions, Germany.  Siret Kegel, Elcoteq, Estonia.  Jens Wunderlich, Bearing Point, Germany.  Karita Mod, Telia Sonera, Sweden.  Ole Kristensen, Mads Petersen, Grundfos, Denmark.  Georgie Jadkov, NBU, Bulgaria.  Naomi Goossens, Vinciane Beauduin, EFQM. EFQM-Forum Dr. Frank Schönefeld/ T-Systems Multimedia Solutions 25th/ 26th Oct. 2011 6
  7. 7. 1. Leadership 2.0Leaders set and communicate clear values,ethics and expectations for internal andexternal use of social media.FOR ENTERPRISE 2.0,THIS COULD MEAN LEADERS: Visibly demonstrating their commitment to a collaboration and social networking culture. Being personally involved in ensuring that social media technologies are developed, deployed and integrated with the organisations management system. Using social media to engage with external stakeholders, based on a strong foundation of transparency and mutual trust. Reinforcing a collaborative culture with the organisations people. Ensuring that the organisation is flexible and manages change effectively. EFQM-Forum Dr. Frank Schönefeld/ T-Systems Multimedia Solutions 25th/ 26th Oct. 2011 7
  8. 8. 2. Strategy 2.0Establish a clear strategy for what they wantto achieve with Enterprise 2.0 (results) andhow they want to achieve it (enablers).FOR ENTERPRISE 2.0, THIS COULD MEAN: Deciding the fields of Enterprise 2.0 activities (customer interaction; internal collaboration integration of value partnerships). Considering both opportunities and risks related to social media in establishing their strategy. Using social media to develop and communicate the organisation’s overall strategy. EFQM-Forum Dr. Frank Schönefeld/ T-Systems Multimedia Solutions 25th/ 26th Oct. 2011 8
  9. 9. 3. People 2.0Understanding and developing the skills andcompetencies required to support theEnterprise 2.0.FOR ENTERPRISE 2.0, THIS COULD MEAN: Aligning Enterprise 2.0 Initiatives and people plans to support the organisation’s strategy. Understanding and developing the skills and competencies required to support the Enterprise 2.0. Using social media to ensure alignment between individual and team objectives with the organisation’s goals. Using social media to encourage effective communication & collaboration throughout the organisation. EFQM-Forum Dr. Frank Schönefeld/ T-Systems Multimedia Solutions 25th/ 26th Oct. 2011 9
  10. 10. 4. Partnerships & Resources 2.0Effectively exploiting the knowledge creationand management capabilities of socialmedia.FOR ENTERPRISE 2.0, THIS COULD MEAN: Using social media to develop collaborative partnerships with a variety of 3rd parties. Ensuring appropriate financial and non-financial resources are available to support social media initiatives. Equipment and materials are managed to add value to the Enterprise 2.0 environment of the organisation. Managing the technology portfolio to support social media. Effectively exploiting the knowledge creation and management capabilities of social media. EFQM-Forum Dr. Frank Schönefeld/ T-Systems Multimedia Solutions 25th/ 26th Oct. 2011 10
  11. 11. 5. Processes, Products & Services 2.0Integrating the use of social media in theorganisation’s processes.FOR ENTERPRISE 2.0, THIS COULD MEAN: Integrating the use of social media in the organisation’s processes. Exploiting the use of social media for collaborative design and development. Integrating the use of social media with marketing and promotion strategies. Actively using social media to support the delivery of products and services. Using social media to develop and enhance customer relationships. EFQM-Forum Dr. Frank Schönefeld/ T-Systems Multimedia Solutions 25th/ 26th Oct. 2011 11
  12. 12. 6. Customer Results 2.0Use external perception and internal performance measures to monitor target achievementand to identify necessary improvement actions.Key Factors for Success „Listen“. Not a one way channel. Establish managed structures. EFQM-Forum Dr. Frank Schönefeld/ T-Systems Multimedia Solutions 25th/ 26th Oct. 2011 12
  13. 13. 7. People Results 2.0Use external perception and internal performance measures to monitor target achievementand to identify necessary improvement actions.Key Factors for Success Raise your social media competency. Faster exchange between digital natives and digital immigrants. Listen and respond carefully. Empower. EFQM-Forum Dr. Frank Schönefeld/ T-Systems Multimedia Solutions 25th/ 26th Oct. 2011 13
  14. 14. 8. Society Results 2.0Use external perception and internal performance measures to monitor target achievementand to identify necessary improvement actions.Key Factors for Success Transparency. Accountability. Participation. EFQM-Forum Dr. Frank Schönefeld/ T-Systems Multimedia Solutions 25th/ 26th Oct. 2011 14
  15. 15. 9. Key Results 2.0Use external perception and internal performance measures to monitor target achievementand to identify necessary improvement actions.Key Factors for Success Extent of Web 2.0 usage. Reaching critical mass. Inclusion in day to day work. Source: McKinsey on Business Technology: The Rise of the networked Enterprise: Web 2.0 finds its payday, No. 22, Spring 2011 EFQM-Forum Dr. Frank Schönefeld/ T-Systems Multimedia Solutions 25th/ 26th Oct. 2011 15
  16. 16. III. Interactive Exchange and Discussion with Audience  Input for Final Version of Framework – Call for Case Studies – EFQM-Forum Dr. Frank Schönefeld/ T-Systems Multimedia Solutions 25th/ 26th Oct. 2011 16
  17. 17. No 1 “Enterprise 2.0 willLEADERSHIP flatten leadership hierarchies.” EFQM-Forum Dr. Frank Schönefeld/ T-Systems Multimedia Solutions 25th/ 26th Oct. 2011 17
  18. 18. No 2 “The best Enterprise 2.0 strategySTATEGY is to have none.” EFQM-Forum Dr. Frank Schönefeld/ T-Systems Multimedia Solutions 25th/ 26th Oct. 2011 18
  19. 19. … and more … Let‘s start!!! EFQM-Forum Dr. Frank Schönefeld/ T-Systems Multimedia Solutions 25th/ 26th Oct. 2011 19
  20. 20. IV. Summary and Sharing Results of this session to be found:  www.slideshare.net/frank_open (within the next 2 hours)  Or search for e20_efqm_framework on slideshare.net Look also:  www.efqm.org  www.linkedin.com/groups/EFQM-Network-Sustainable-Excellence EFQM-Forum Dr. Frank Schönefeld/ T-Systems Multimedia Solutions 25th/ 26th Oct. 2011 20
  21. 21. Dr. Frank Schönefeld T-Systems Multimedia Solutions Member of Management Board Riesaer Straße 5 T-Systems Multimedia Solutions D-01129 Dresden Telefon: +49 351 2820 - 0 Telefax: +49 351 2820 - 5115E-Mail: frank.schoenefeld@t-systems.com E-Mail: frage@t-systems-mms.comWeb: www.t-systems-mms.de www.t-systems-mms.comBlog: www.rules-of-the-game.de www.dresdner-zukunftsforum.deTwitter: twitter.com/frank_open www.webolution-das-buch.deBookmarks: delicious.com/frank_open ../PraxisleitfadenE20 MMS @ Xing MMS @ TwitterXing: www.xing.com/profile/Frank_Schoenefeld2 MMS @ Facebook MMS @ FlickrLinkedIn: www.linkedin.com/Frank Schoenefeld MMS @ Slideshare MMS @ Youtube EFQM-Forum Dr. Frank Schönefeld/ T-Systems Multimedia Solutions 25th/ 26th Oct. 2011 21
  22. 22. VI. Backup EFQM-Forum Dr. Frank Schönefeld/ T-Systems Multimedia Solutions 25th/ 26th Oct. 2011 22
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