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Search UX:Going with the flow      Francis Rowland
Search UX: Going with the flow                             CONTEXT & FLOW
Search UX: Going with the flow                    Search is about finding things
Search UX: Going with the flow                                    Exploration                                 Often an ite...
Search UX: Going with the flow                                  Navigation         Browsing through a hierarchy         On...
Search UX: Going with the flow                                 Asking questions                                       Good...
Search UX: Going with the flow                                 Narrowing
Search UX: Going with the flow                                          Context                                  Search is...
Search UX: Going with the flow                                            Flow                          The search activit...
Search UX: Going with the flow                 Good user experience is smooth
Search UX: Going with the flow                                 DESIGN CHOICES                                   &PATTERNS
Search UX: Going with the flow                                 Types of interaction                    Good, ol’ text boxe...
Search UX: Going with the flow                        A note on complex forms...
Search UX: Going with the flow                                  Results pages                                 These can be...
Search UX: Going with the flow                          Aesthetic usability effect                                        ...
Search UX: Going with the flow                                 Design patterns              Libraries of design patterns a...
Search UX: Going with the flow                      Design patterns you can use                                 A couple o...
Search UX: Going with the flow                            MAKING AN IMPACT
Search UX: Going with the flow                        Assessing what you’ve got        Critique                 Heuristics...
Search UX: Going with the flow                                       Heuristics                8 Golden Rules of          ...
Search UX: Going with the flow                                 User research         Watch someone using your         sear...
Search UX: Going with the flow                            The power of analytics              ve the power!       You h a
Search UX: Going with the flow                                    Go with the flow      “When a person is looking for info...
Search UX: Going with the flow                       Recommended reading         Books                                    ...
Search UX: Going with the flow                                 Get in touch                 Twitter: @francisrowland      ...
Search UX: Going with the flow                                 Photo Credits                                 Isn’t Flickr ...
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Search UX: Going with the flow

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I was invited to talk about UX design for search at a Enterprise Search Cambridge meetup event.

My two main point were to consider search as just one of a flow of overall activities, and the importance of understanding the context of use; secondly, I wanted to stress that search developers can influence UX design because they have access to things like analytics data - quantitative information about what users are searching for

Published in: Design

Transcript of "Search UX: Going with the flow"

  1. 1. Search UX:Going with the flow Francis Rowland
  2. 2. Search UX: Going with the flow CONTEXT & FLOW
  3. 3. Search UX: Going with the flow Search is about finding things
  4. 4. Search UX: Going with the flow Exploration Often an iterative activity, going from one information source to another (after Marcia J Bates)
  5. 5. Search UX: Going with the flow Navigation Browsing through a hierarchy Ontologies; taxonomies Information facets Navigating an information architecture
  6. 6. Search UX: Going with the flow Asking questions Good question - what are Anna Friel’s measurements?!
  7. 7. Search UX: Going with the flow Narrowing
  8. 8. Search UX: Going with the flow Context Search is a means to an end. It fits within a wider context of activity.
  9. 9. Search UX: Going with the flow Flow The search activity fits into an overall flow. The less the user’s flow is interrupted, the better their experience
  10. 10. Search UX: Going with the flow Good user experience is smooth
  11. 11. Search UX: Going with the flow DESIGN CHOICES &PATTERNS
  12. 12. Search UX: Going with the flow Types of interaction Good, ol’ text boxes Drawing a polygon G Draw a molecule Speech
  13. 13. Search UX: Going with the flow A note on complex forms...
  14. 14. Search UX: Going with the flow Results pages These can be diverse, too...
  15. 15. Search UX: Going with the flow Aesthetic usability effect http://bit.ly/kirVfq
  16. 16. Search UX: Going with the flow Design patterns Libraries of design patterns and components offer resusable, tried and tested solutions to common design problems Pagination vs Infinite (ish) Best guess (I’m feeling lucky) Auto-complete Deep links Filtering Instant Facets etc
  17. 17. Search UX: Going with the flow Design patterns you can use A couple of example resources...
  18. 18. Search UX: Going with the flow MAKING AN IMPACT
  19. 19. Search UX: Going with the flow Assessing what you’ve got Critique Heuristics User research
  20. 20. Search UX: Going with the flow Heuristics 8 Golden Rules of 8 Golden Rules of Interface Design Interface Design (Redux ) (Ben Schneiderman) (Marti Hearst) 10 Us r a Heuri bility Tips fo rch stics 10 Toping Sea t S uppor (Jakob Nielsen) (Tyler Tate)
  21. 21. Search UX: Going with the flow User research Watch someone using your search system Learn about their context-of-use Observe Listen Gain insights
  22. 22. Search UX: Going with the flow The power of analytics ve the power! You h a
  23. 23. Search UX: Going with the flow Go with the flow “When a person is looking for information, they are usually engaged in some larger task, and do not want their flow of thought to be interrupted by an intrusive design.” - Marti Hearst Search is a big part of lots of everyday activity Good UX design isn’t all about visuals and gloss Developers can influence UX design Help to make a smooth flow from activity to activity
  24. 24. Search UX: Going with the flow Recommended reading Books Presentations - Don’t Make Me Think (Steve Krug) - The Scent of Search (Tyler Tate) http://slidesha.re/mdCk8D - Search User Interfaces (Marti Hearst) - The UX of Search (Stu Cruickshank) - Search Patterns (Morville & Callander) http://slidesha.re/jUkR7A - Forms That Work (Jarrett & Gaffney) Articles - Search Analytics for Your Site (Lou - Search as a Flow Experience (Tyler Rosenfeld) (out soon) Tate... again!) http://bit.ly/j9cLWA - Universal Principles of Design (from - Is your website design CRAP? (SEO Rockport) Andy) http://bit.ly/kWy3bT - Emotional Design (Don Norman) - In Defense of Eye Candy (Stephen P Anderson) http://bit.ly/kirVfq
  25. 25. Search UX: Going with the flow Get in touch Twitter: @francisrowland Blog: http://ebiinterfaces.wordpress.com LinkedIn: http://uk.linkedin.com/in/francisrowland Flickr: http://www.flickr.com/photos/francisrowland
  26. 26. Search UX: Going with the flow Photo Credits Isn’t Flickr great? Thanks to: - inju (berrypicking) - meagan (bloodhound) - LRdeChile (Barry White) - jeanbaptisteparis (Ben Schneiderman) - kev/null (Jakob Nielsen) - Rosenfeld Media (Search Analytics book cover) - EJP Photo (Lego blocks) - Dru! (Noieck river valley)
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