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Digital platforms to drive innovation - platform-thinking and design-thinking
 

Digital platforms to drive innovation - platform-thinking and design-thinking

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Presentation as part of our bid to create a center for research-driven innovation

Presentation as part of our bid to create a center for research-driven innovation

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    Digital platforms to drive innovation - platform-thinking and design-thinking Digital platforms to drive innovation - platform-thinking and design-thinking Presentation Transcript

    • Digital Platforms Francis D’Silva, Accenture Innovation Oslo, 23rd Nov 2010 Digital platforms comprising data, software and hardware can enhance innovation and value creation – for businesses, consumers and government.
    • What is? What if? So what? • Nature of digital platforms • Potential of digital platforms • Evolving digital platforms to accelerate innovation
    • Digital Platforms – The buzz (and hype) On 25th May 2010 Apple passed Microsoft to become the most valued technology company – most likely based on the potential of the Appstore Source: www.wolframalpha.com/input/?i=microsoft+vs+apple+market+capitalization+from+may+24th+2010+to+may+28th+2010
    • Digital Platforms – The status (and reality) • Society for Worldwide Interbank Financial Telecommunication (SWIFT) • NETS (earlier BBS) And some older institutions ... • International Telecom Union • Universal Postal Union ... and some emerging institutions • Global Business Dialogue on e-Society (GBDe) - http://gbd-e.org/
    • Digital platforms drive interoperability, which enriches the service experience
    • What is a digital platform? Software Hardware Facilities Offering Development tools Management tools Digital platform
    • A system perspective of an enterprise Self-service channel Management and Operations Customer management Production The four portfolios reflect the customer, demand, supply and manage capabilities of any enterprise
    • A system perspective of a «cooperative» Self-service channel Management and Operations Customer management Production Self-service channel Management and Operations Customer management ProductionSelf-service channel Management and Operations Customer management Production Self-service channel Management and Operations Customer management Production Self-service channel Management and Operations Customer management Production Self-service channel Management and Operations Customer management Production
    • Clinical Information Systems Hospital Management Systems Information and services must flow seamlessly for patients to enjoy a strong user experience Portal  Services must be useful for the user  Trust must be maintained  User-experience should be engaging  Quality of content must be high  The portal must tie into the supporting services  Practices and procedures for the workforce must be designed and implemented  Move data seamlessly without compromising accuracy, privacy for flexibility and usability  Interdisciplinary processes and collaboration  Data transfer between organisations (even across nation states) – without compromising trust nor quality
    • What is a digital platform? Software Hardware Facilities Offering Development tools Management tools Development kits Management kits • A digital platform is not feasible without standards – technical, processes, rules and ultimately regulations and laws. • Standards are often captured as data (taxonomies, codes, registers and schemas)
    • A scenario using Twitter Verified by MinId Verified by MinId MinID is the Norwegian government’s platform for authentication
    • Scenario using LinkedIn Verified by MinId Verified by Oppgaveregister Verified via Arbeidsgiverregister Verified via Studentregister Verified via Studentregister The different registers are managed by different Norwegian government agencies.
    • HealthVault - An example consumer health platform Felleskatalogen AA-Register Fastlegeregister Helsepersonellregister
    • Serving consumers Serving clients Trusted platform for service innovation Commercial Enterprise Public Sector Enterprise Vision 20:20 : In 2020 customers contribute to the service experience. Customer*-Provider collaboration in service design and service innovation is common. A trusted co-production platform accelerates innovations in services Policy makersPoliticians Service providers (Health, Finance, Education, Energy) Civil service and regulatory agencies Advisory, contracting and professional service providers Consumer / Citizen * Customers include consumers and clients (who serve consumers) 14
    • Thank You! Francis D’Silva Accenture Innovation francis.dsilva@accenture.com + 47 908 26 049
    • “Designing for services using cloud architectures” – a SIX project Innovations in services will impact the design of devices, data-centers and the network. Anticipating the disruptions these innovations will cause, this project seeks to investigate how software should be architected to enable and support high-volume and deeply experiential services that leverage computing resources that are virtualized (cloud computing).  The project will also investigate architectures and tools needed to develop and operate such service-oriented platforms. Focusing on public-sector services, this project will harvest the experiences from large-scale systems in Norway like Altinn and NAV’s pension solution; it will also extract experiences from similar solutions from a global network.  The impact on the organizations working practices and methods as a result of using such tools and architectures will be studied in close collaboration with the related project on “best practices in public collaboration”  The project will provide and use knowledge from SIX projects investigating business and operating models in service-based organizations.