Sociotechnical principles for system
design

PhD DREAMT 29th Cycle 2013/2014
Organization Theory and Design
PhD DREAMT 29t...
The aims of this paper are to offer
a revised set of sociotechnical
principles to guide system design,
and to consider the...
3 types of principles
• Meta-principles (capture a world view of design).
• Content principles (control, tasks, integratio...
• Merely theoretical approach.
• Previous literature.
• Real example (confectionery
company, UK Department of Trade
and In...
• Principles provide inputs to people working in different roles
and from different disciplines who are engaged collaborat...
• Principles are for use by anyone involved in
the design process.
• Principles are for use at any stage of the
design pro...
• Cherns' principles were too
partial, too focused on social
aspects, no technical.
• The
continued
principles
development...
Questions, critics and insights
• We agree about the importance of
integration between users at any
stage of the design pr...
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Sociotechnical principles for system design Chris W. Clegg

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Sociotechnical principles for system design
Chris W. Clegg

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Sociotechnical principles for system design Chris W. Clegg

  1. 1. Sociotechnical principles for system design PhD DREAMT 29th Cycle 2013/2014 Organization Theory and Design PhD DREAMT 29th Cycle 2013/2014 Prof. Alberto Francesconi Doctoral Seminar in Entrepreneurship PhD students: Francesco Ruberto and Daniele Marchesani Dr. Anita Van Gils
  2. 2. The aims of this paper are to offer a revised set of sociotechnical principles to guide system design, and to consider the potential roles and contributions of such principles.
  3. 3. 3 types of principles • Meta-principles (capture a world view of design). • Content principles (control, tasks, integration). • Process principles (participation of users and multidisciplinary education). And 4 main functions • Raise questions of design and designers. • Advocate a series of interconnected perspectives on design. • Potential framework for evaluation purposes • Predictive value.
  4. 4. • Merely theoretical approach. • Previous literature. • Real example (confectionery company, UK Department of Trade and Industry, shop floor production).
  5. 5. • Principles provide inputs to people working in different roles and from different disciplines who are engaged collaboratively in design. • 2 different views: • close coupling and integration (Sitter et al.,1997; Lime et al., 1992) • free-standing (Clegg, 2000) • Principles for sociotechnical design should encapsulate some generic properties for widespread application but vary across, particular situations.
  6. 6. • Principles are for use by anyone involved in the design process. • Principles are for use at any stage of the design process. • Principles should be applicable to the design, implementation, use and evaluation of both new technologies and new management practices.
  7. 7. • Cherns' principles were too partial, too focused on social aspects, no technical. • The continued principles development and improvement will make them more usable and useful, but other changes are also needed. • Practical design methods and tools are required, for example in helping designers identify and make choices. • These principles may state the obvious.
  8. 8. Questions, critics and insights • We agree about the importance of integration between users at any stage of the design process. • No presence of practical methods and measurement techniques. • Is it possible to measure the suitability of a model for an organization? And which practical method may be adopted?

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