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The MSF International Intranet Case Study
The challenge, the process, the solutions.




                                 ...
About Medicins Sans Frontieres

Médecins Sans Frontières is an
international,
independent, medical
humanitarian organisati...
MSF Movement

 • 19 independent NGOs (MSF Spain, MSF Italy, MSF UK, ...)


 • 5 managing groups


 • MSF International coo...
The challenge

 • Existing document management intranet


 • Search problem


 • Information management: from documents to...
Goals

• Find an effective way to distribute official documents


• Make contents easy to access and easy to find


• Build ...
The choice: Plone

• Open Source


• Search


• Security (we are never paranoid enough about it)


• Flexibility / Adaptab...
The process

• Total 6 month period


• Agile design


• Agile development


• Adaptation


• Training




               ...
Agile design and management

• Design upfront


• Iterations, reviews, stories & a backlog


• Users reviews


• Refactori...
Adaptation and other guidelines

• Don’t change the Plone UX


• Don’t change too much of Plone


• Divide into small prod...
Architecture and Solutions




                             Francesco Ciriaci MSF International Intranet
Global Architecture
International Space
OC Spaces
Workspaces
Tools
International space

•International space sections

  • for “institutional documents”


  • controlled (quality)



•Share...
OC Spaces
OC Spaces are hosted sub-intranets for OC groups.

• Restriced access based on virtual groups build on email add...
Workspaces

• Experimental work areas restricted to well defined groups


• Include different “services” that can activated...
Tools
Tools are services available to all Intranet users


• Developed in the Intranet or as stand alone applications


• ...
Content organization and access




                                  Francesco Ciriaci MSF International Intranet
Search

• Very important element in all intranet projects


• Live search


• Advanced search


• Search results features
...
Main tree structure

• International space and OC spaces have 3 levels structures


• Provides the official organization of...
Facets and Keywords

• Provide an alternative access path


• By Country


• By Topic (MSF specific)


• Not full faceted n...
Metadata

• All documents in the intranet share a set of common metadata


• Based on Dublin Core


• Extended with specifi...
Features




           Francesco Ciriaci MSF International Intranet
Multilingual content

• Contents are translated, but the intranet is in english only


• Translations of contents have to ...
Facetuk

• Not the classic “employee directory”


• Integrated with LDAP / Lotus


• User profiling


• User self-update


...
User self-update

• context of high turnover and rapidly changing data


• combination of


  • alerts


  • redirect


  ...
Dashboard

• Intended for power users


• Personalized aggregation (feed) within the Intranet


• Simple UI


• First user...
Intranet Lite Version

• available at tukul.msf.org/lite


• optimized interface for small
  browsers and mobile devices

...
Cool stuff out of it (Open Source releases)

• Multilingual intranet recipe


• Alert viewlet (collective.alertviewlet) an...
Contact information
Francesco Ciriaci
francesco@reflab.com
twitter: fciriaci
skype: fciriaci
blog: francescociriaci.wordpre...
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Msf International Intranet Case Study

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My presentation of the Medicins Sans Frontieres International Intranet project at the Plone Conference 2009.

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Transcript of "Msf International Intranet Case Study"

  1. 1. The MSF International Intranet Case Study The challenge, the process, the solutions. Francesco Ciriaci MSF International Intranet
  2. 2. About Medicins Sans Frontieres Médecins Sans Frontières is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural or man-made disasters. Francesco Ciriaci MSF International Intranet
  3. 3. MSF Movement • 19 independent NGOs (MSF Spain, MSF Italy, MSF UK, ...) • 5 managing groups • MSF International coordination • Thematic working groups • High turnover • Working on the “fields” • 5000 users, 10.000 “international” documents Francesco Ciriaci MSF International Intranet
  4. 4. The challenge • Existing document management intranet • Search problem • Information management: from documents to contents • Multilingual content Francesco Ciriaci MSF International Intranet
  5. 5. Goals • Find an effective way to distribute official documents • Make contents easy to access and easy to find • Build the international employees directory • Provide a one-stop shop to different tools and services • Provide an initial collaboration environment for working groups • Gives some possibilities of access to people in the fields Francesco Ciriaci MSF International Intranet
  6. 6. The choice: Plone • Open Source • Search • Security (we are never paranoid enough about it) • Flexibility / Adaptability • ... and a good reference :) Francesco Ciriaci MSF International Intranet
  7. 7. The process • Total 6 month period • Agile design • Agile development • Adaptation • Training Francesco Ciriaci MSF International Intranet
  8. 8. Agile design and management • Design upfront • Iterations, reviews, stories & a backlog • Users reviews • Refactoring Analysis Design Visual design Francesco Ciriaci MSF International Intranet
  9. 9. Adaptation and other guidelines • Don’t change the Plone UX • Don’t change too much of Plone • Divide into small products / components (possibly generic and oss released) • Don’t do everything in Plone Francesco Ciriaci MSF International Intranet
  10. 10. Architecture and Solutions Francesco Ciriaci MSF International Intranet
  11. 11. Global Architecture International Space OC Spaces Workspaces Tools
  12. 12. International space •International space sections • for “institutional documents” • controlled (quality) •Shared repository • open • keywords / facets driven •Agendas and Calendars Francesco Ciriaci MSF International Intranet
  13. 13. OC Spaces OC Spaces are hosted sub-intranets for OC groups. • Restriced access based on virtual groups build on email addresses • Different levels of access • Search only in OC Space • Custom home page • Possibility to manage custom portlets (boxes) • No custom tools, controlled environment Francesco Ciriaci MSF International Intranet
  14. 14. Workspaces • Experimental work areas restricted to well defined groups • Include different “services” that can activated by the Intranet manager • Document Repository • Files Repository • Wiki Pages • Events • Chat room • Discussion Forum Francesco Ciriaci MSF International Intranet
  15. 15. Tools Tools are services available to all Intranet users • Developed in the Intranet or as stand alone applications • Facetuk (employee directory) as one of the primary elements of the project • Missions directory and office contacts • Some killer apps: “Good deals” • ... Francesco Ciriaci MSF International Intranet
  16. 16. Content organization and access Francesco Ciriaci MSF International Intranet
  17. 17. Search • Very important element in all intranet projects • Live search • Advanced search • Search results features Francesco Ciriaci MSF International Intranet
  18. 18. Main tree structure • International space and OC spaces have 3 levels structures • Provides the official organization of contents • Reflect the organizational structure • Provides the starting path of navigation Francesco Ciriaci MSF International Intranet
  19. 19. Facets and Keywords • Provide an alternative access path • By Country • By Topic (MSF specific) • Not full faceted navigation is provided • Some use of free keywords • Very important role in the shared repository Francesco Ciriaci MSF International Intranet
  20. 20. Metadata • All documents in the intranet share a set of common metadata • Based on Dublin Core • Extended with specific MSF metadata • Particular role of Document Type • Paving the way for future integration / exchange of contents between systems within MSF and beyond. Francesco Ciriaci MSF International Intranet
  21. 21. Features Francesco Ciriaci MSF International Intranet
  22. 22. Multilingual content • Contents are translated, but the intranet is in english only • Translations of contents have to be grouped in search, listings, etc. Francesco Ciriaci MSF International Intranet
  23. 23. Facetuk • Not the classic “employee directory” • Integrated with LDAP / Lotus • User profiling • User self-update • Easy to “extend” Francesco Ciriaci MSF International Intranet
  24. 24. User self-update • context of high turnover and rapidly changing data • combination of • alerts • redirect • emails • to have as much updated information as possible Francesco Ciriaci MSF International Intranet
  25. 25. Dashboard • Intended for power users • Personalized aggregation (feed) within the Intranet • Simple UI • First user-centric feature Francesco Ciriaci MSF International Intranet
  26. 26. Intranet Lite Version • available at tukul.msf.org/lite • optimized interface for small browsers and mobile devices • small bandwidth usage • lite rendering • uses geoposition to show latest updates for the country Francesco Ciriaci MSF International Intranet
  27. 27. Cool stuff out of it (Open Source releases) • Multilingual intranet recipe • Alert viewlet (collective.alertviewlet) and even smaller products • Mobile / Lite version • PAS modules / LDAP sync. tool • Dashboard • Workspaces (?) Francesco Ciriaci MSF International Intranet
  28. 28. Contact information Francesco Ciriaci francesco@reflab.com twitter: fciriaci skype: fciriaci blog: francescociriaci.wordpress.com Francesco Ciriaci MSF International Intranet
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