Msf International Intranet Case Study

The MSF International Intranet Case Study The challenge, the process, the solutions. Francesco Ciriaci MSF International Intranet

About Medicins Sans Frontieres Médecins Sans Frontières is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conﬂict, epidemics, healthcare exclusion and natural or man-made disasters. Francesco Ciriaci MSF International Intranet

MSF Movement • 19 independent NGOs (MSF Spain, MSF Italy, MSF UK, ...) • 5 managing groups • MSF International coordination • Thematic working groups • High turnover • Working on the “ﬁelds” • 5000 users, 10.000 “international” documents Francesco Ciriaci MSF International Intranet

The challenge • Existing document management intranet • Search problem • Information management: from documents to contents • Multilingual content Francesco Ciriaci MSF International Intranet

Goals • Find an effective way to distribute official documents • Make contents easy to access and easy to find • Build the international employees directory • Provide a one-stop shop to different tools and services • Provide an initial collaboration environment for working groups • Gives some possibilities of access to people in the fields Francesco Ciriaci MSF International Intranet

The choice: Plone • Open Source • Search • Security (we are never paranoid enough about it) • Flexibility / Adaptability • ... and a good reference :) Francesco Ciriaci MSF International Intranet

The process • Total 6 month period • Agile design • Agile development • Adaptation • Training Francesco Ciriaci MSF International Intranet

Agile design and management • Design upfront • Iterations, reviews, stories & a backlog • Users reviews • Refactoring Analysis Design Visual design Francesco Ciriaci MSF International Intranet

Adaptation and other guidelines • Don’t change the Plone UX • Don’t change too much of Plone • Divide into small products / components (possibly generic and oss released) • Don’t do everything in Plone Francesco Ciriaci MSF International Intranet

Architecture and Solutions Francesco Ciriaci MSF International Intranet

Global Architecture International Space OC Spaces Workspaces Tools

International space •International space sections • for “institutional documents” • controlled (quality) •Shared repository • open • keywords / facets driven •Agendas and Calendars Francesco Ciriaci MSF International Intranet

OC Spaces OC Spaces are hosted sub-intranets for OC groups. • Restriced access based on virtual groups build on email addresses • Different levels of access • Search only in OC Space • Custom home page • Possibility to manage custom portlets (boxes) • No custom tools, controlled environment Francesco Ciriaci MSF International Intranet

Workspaces • Experimental work areas restricted to well deﬁned groups • Include different “services” that can activated by the Intranet manager • Document Repository • Files Repository • Wiki Pages • Events • Chat room • Discussion Forum Francesco Ciriaci MSF International Intranet

Tools Tools are services available to all Intranet users • Developed in the Intranet or as stand alone applications • Facetuk (employee directory) as one of the primary elements of the project • Missions directory and ofﬁce contacts • Some killer apps: “Good deals” • ... Francesco Ciriaci MSF International Intranet

Content organization and access Francesco Ciriaci MSF International Intranet

Search • Very important element in all intranet projects • Live search • Advanced search • Search results features Francesco Ciriaci MSF International Intranet

Main tree structure • International space and OC spaces have 3 levels structures • Provides the ofﬁcial organization of contents • Reﬂect the organizational structure • Provides the starting path of navigation Francesco Ciriaci MSF International Intranet

Facets and Keywords • Provide an alternative access path • By Country • By Topic (MSF speciﬁc) • Not full faceted navigation is provided • Some use of free keywords • Very important role in the shared repository Francesco Ciriaci MSF International Intranet

Metadata • All documents in the intranet share a set of common metadata • Based on Dublin Core • Extended with speciﬁc MSF metadata • Particular role of Document Type • Paving the way for future integration / exchange of contents between systems within MSF and beyond. Francesco Ciriaci MSF International Intranet

Features Francesco Ciriaci MSF International Intranet

Multilingual content • Contents are translated, but the intranet is in english only • Translations of contents have to be grouped in search, listings, etc. Francesco Ciriaci MSF International Intranet

Facetuk • Not the classic “employee directory” • Integrated with LDAP / Lotus • User proﬁling • User self-update • Easy to “extend” Francesco Ciriaci MSF International Intranet

User self-update • context of high turnover and rapidly changing data • combination of • alerts • redirect • emails • to have as much updated information as possible Francesco Ciriaci MSF International Intranet

Dashboard • Intended for power users • Personalized aggregation (feed) within the Intranet • Simple UI • First user-centric feature Francesco Ciriaci MSF International Intranet

Intranet Lite Version • available at tukul.msf.org/lite • optimized interface for small browsers and mobile devices • small bandwidth usage • lite rendering • uses geoposition to show latest updates for the country Francesco Ciriaci MSF International Intranet

Cool stuff out of it (Open Source releases) • Multilingual intranet recipe • Alert viewlet (collective.alertviewlet) and even smaller products • Mobile / Lite version • PAS modules / LDAP sync. tool • Dashboard • Workspaces (?) Francesco Ciriaci MSF International Intranet

Contact information Francesco Ciriaci francesco@reﬂab.com twitter: fciriaci skype: fciriaci blog: francescociriaci.wordpress.com Francesco Ciriaci MSF International Intranet

Msf International Intranet Case Study

by Francesco Ciriaci on Nov 11, 2009

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