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High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
High performance in government
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High performance in government

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FPS Social Security: a high performing administration? …

FPS Social Security: a high performing administration?

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Published in: Business, Technology
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  • Burgers dienen ifv behoeftesWaarborgen van sociale rechtenHandhaven van de sociale zekerheid
  • Maximaal rendement Schaarse middelen goed gebruiken= duurzaamheid
  • HP = intensief gebruik van innovatieve technologie
  • HP = intensief gebruik van innovatieve technologie
  • Je hebt veel meer nodig dan enkel technologie...
  • Om er iets deftigs van te maken
  • Techn heeft impact op cultuurGeen technologische vooruitgang betekent dat mensen zich vastgebonden voelen: ze zijn meer vrij in het persoonlijke omgeving. Je moet op het werk met dezelfde technologieën kunnen werken als thuis. Dus als techn niet volgt, dan heeft dit negatieve invloed op cultuur
  • HP = resultaatgericht en focus op waarden
  • HP = zeer kostenefficiënt + bewust van veranderingen in omgeving
  • HP = intensief gebruik van innovatieve technologie
  • Samenwerken staat centraal
  • Veel infouitwisseling, overleg,...
  • Techn: HUDDLE = cloud computing
  • MOVIE 1EU-team toont hoe het werkt en wat voordeel is(Max en Valerie)Mss input vanuit filmpje opgenomen door Microsoft over Huddle
  • 180.000 aanvragen
  • 600.000 dossiers in beheer
  • Make life easier for people for disabilities
  • Make life easier for people for disabilities
  • MOVIE 2André geeft uitlegTestimonials van call center (twk), soc assistent (handiweb), dokter van HAN (medic-e)
  • Better fight against fraud thanks to technology
  • Risicoprofielen matchen  waardoor risicobedrijven naar boven komen en gemakkelijker geidentificeerd worden om te controleren
  • Techn:Via Business Intelligence Cockpit van de BSC
  • MOVIE 3Stefan Leo legt Balanced Scorecard uit
  • Heb slides van presentatie stargate overgenomen. Is dit nuttig en een meerwaarde?
  • MOVIE 4Testimonials: telewerk (waar), niet prikken (wanneer), softphone/chatten (hoe)
  • Dankzij drastische besparingen
  • Dankzij drastische besparingen
  • De weg is nog lang!We zijn nog niet optimaal bezig
  • Vandaar dat we er vanaf nu naar streven dat alles binnen onze FOD “vergroend” wordt om zo onze ecologische voetafdruk te verminderen en te tonen dat wij ons bewust zijn van onze bijdrage
  • Probeer in plaats van minder slecht, goed te zijn. Zero CO2 emission?Vb. Ahrend: het luchtzuiverende bureaublad
  • Omschakeling naar groene wagens
  • Transcript

    • 1. Produced by Tom Auwers (@tauwers)<br />Created by Barbara de Clippel (@bdeclippel)<br />HIGH<br />PERFORMANCE<br />
    • 2. Government<br />should<br />achieve<br />also<br />“high performance”<br />
    • 3. Costeffective<br />Results<br />
    • 4. social<br />guaranteeing<br />rights<br />
    • 5. spend<br />wisely<br />
    • 6. “high performance”<br />
    • 7. intensive<br />use<br />of<br />innovative<br />technologies<br />
    • 8. NO!<br />
    • 9. are<br />innovative<br />necessary<br />technologies<br />
    • 10.
    • 11.
    • 12.
    • 13. culture<br />it’s the<br /> stupid!<br />
    • 14. Happy<br />people<br />means<br />service<br />better <br />
    • 15. Our people are happy<br />
    • 16. SO:<br />high<br />performance<br />
    • 17. results<br />values<br />
    • 18. cost effective<br />change<br />
    • 19. FPS<br />our<br />does<br />achieve<br />?<br />“high performance”<br />
    • 20. our<br />does<br />Technology platform<br />?<br />enables<br />“high performance”<br />
    • 21. 4<br />Key missions<br />
    • 22. policy <br />&<br />&<br />coordination<br />support<br />
    • 23. social <br />services<br />to our<br />clients<br />
    • 24. fight<br />fraud<br />against<br />social<br />
    • 25. operational<br />excellence<br />
    • 26. high performance?<br />
    • 27. give<br />Let me<br />you<br />some<br />examples<br />
    • 28. Policy coordination<br />support<br />&<br />
    • 29.
    • 30. many<br />people<br />
    • 31. Veel partners<br />
    • 32. never<br />together<br />
    • 33. it’s<br />all<br />about<br />connectedness<br />
    • 34. creating<br />virtual<br />teams<br />
    • 35. cloud<br />computing<br />
    • 36. Online <br />collaboration<br />1<br />214<br />Tom<br />Rudi<br />
    • 37. social<br />services<br />users<br />to our<br />
    • 38. 180.000<br />applications<br />
    • 39. 600.000<br />files<br />
    • 40. 2.000<br />calls daily<br />
    • 41. life<br />Make<br />easier<br />
    • 42. for<br />people<br />with<br />disabilities<br />
    • 43. 62<br />average age<br />
    • 44. old<br />poor<br />&<br />
    • 45. frontoffice<br />to<br />society<br />
    • 46. you?<br />we<br />How can<br />help<br />
    • 47. we<br />you<br />How can<br />?<br />help<br />even better<br />
    • 48. Admin-e<br />2. Dienstverlening<br />Techn: <br />Admin-e<br />
    • 49. Medic-e<br />
    • 50. Handiweb<br />
    • 51. Our <br />customer<br />first<br />2<br />600.000<br />180.000<br />2.000<br />Tom<br />Sven<br />
    • 52. fight<br />against<br />social<br />fraud<br />
    • 53. from<br />“to react”<br />
    • 54. to<br />“proactive”<br />
    • 55.
    • 56.
    • 57. business<br />intelligence<br />cockpit<br />
    • 58. Risk<br />Profiling<br />Organisations<br />3<br />Interview<br />Stefan<br />Tom<br />Rudi<br />
    • 59. our<br />operational<br />excellence<br />
    • 60. In what kind of<br />world<br />we<br />do<br />work<br />
    • 61. From<br />command<br />and<br />control<br />
    • 62. To<br />connect<br />and<br />collaborate<br />
    • 63. Generation Y<br />wants<br />modern<br />to be<br />a<br />knowledge worker<br />
    • 64. place<br />ANY<br />
    • 65. time<br />ANY<br />
    • 66. device<br />ANY<br />
    • 67. Is<br />FPS<br />our<br />sexy<br />?<br />a<br />employer<br />
    • 68. YES<br />we<br />do think<br />so<br />
    • 69. when <br />where <br />how<br />4<br />1326<br />Tom<br />Rudi<br />
    • 70. SO:<br />high<br />performance<br />
    • 71. focused<br />results<br />on<br />
    • 72. But...<br />?<br />also<br />cost effective<br />
    • 73. YES<br />we<br />do think<br />so<br />
    • 74. drastic<br />savings<br />
    • 75. -22%<br />paper<br />at the office<br />
    • 76. -40%<br />dynamic<br />office<br />
    • 77. -60%<br />less<br />office<br />Equipment<br />
    • 78. -88%<br />fax<br />print<br />Copier tools<br />
    • 79. IT<br />Same<br />budget<br />IT<br />more<br />output<br />
    • 80. FPS<br />our<br />does<br />achieve<br />?<br />“high performance”<br />
    • 81. Nog niet optimaal<br />
    • 82. Next<br />challenge<br />
    • 83. green<br />performance<br />
    • 84. EVERYTHING<br />
    • 85. new<br />products<br />are<br />cradle<br />cradle<br />to<br />
    • 86. mobility<br />our<br />is<br />electric<br />
    • 87. green<br />technology<br />

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