Culture shift at the FPS Social Security in Belgium
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Culture shift at the FPS Social Security in Belgium

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This presentation explains the culture shift at the FPS Social Security in Belgium towards a new way of work (working no matter where, when and how).

This presentation explains the culture shift at the FPS Social Security in Belgium towards a new way of work (working no matter where, when and how).

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  • Vanaf hier NovoResult
  • tevredenheidsmeting
  • giving works.

Culture shift at the FPS Social Security in Belgium Presentation Transcript

  • 1. Presentation by Frank Van Massenhove (@FVMAS) and Tom Auwers (@tauwers)
  • 2.  
  • 3. What was the biggest problem of our FPS ? at that time
  • 4.  
  • 5. No strategic goals
  • 6. No processes
  • 7. Huge risks
  • 8. No time for strategic change
  • 9. 3 years the risks to wipe out
  • 10. 3 years processes to build up
  • 11.  
  • 12. What is the biggest problem of our FPS ? nu
  • 13. How do we the people we need ? find
  • 14. Demography Competencies
  • 15. legal sociological economic actuarial socio-economical demographic pedagogic communicational technological competencies
  • 16. legal sociological economic actuarial socio-economical demographic pedagogic communicational technological competencies + languages
  • 17. how did we find Before, the people we needed ?
  • 18. Employment security State pensions
  • 19.  
  • 20.  
  • 21. How sexy employer become to ? a
  • 22. culture , it’s stupid the !
  • 23. Me My life
  • 24. Where do you work?
  • 25. When do you work?
  • 26. How do you work?
  • 27.  
  • 28.  
  • 29.  
  • 30. Where ? work at home home at work
  • 31. (Nearly) work at home can everyone
  • 32.  
  • 33.  
  • 34. The work must servant the civil follow
  • 35.  
  • 36.  
  • 37. Complete digital files
  • 38. from application till electronic signature Complete digital files
  • 39. Where ? work at home home at work
  • 40.  
  • 41.  
  • 42. In our FPS nearly everything measured is
  • 43. … even
      • the
    CEO’s office
  • 44.  
  • 45.  
  • 46.  
  • 47.  
  • 48.  
  • 49.  
  • 50. 50 m 2
  • 51. Price per square meter per year 270 euro
  • 52. 13.500 euro a year
  • 53. 3% of his time
  • 54. The higher in the hierarchical structure you are
  • 55. the bigger is your office The higher in the hierarchical structure you are
  • 56. and the less you are present the bigger is your office The higher hierarchical structure you are in the
  • 57. boss function Can a ? without an office
  • 58.  
  • 59. Answer e-mails Analyze cases Hold meetings Concentrate oneself Have confidential interviews Drink coffee
  • 60. to do Answer e-mails Analyze cases Hold meetings Concentrate oneself Have confidential interviews Drink coffee has nothing The place in which we with hierarchy
  • 61. to do Answer e-mails Analyze cases Hold meetings Concentrate oneself Have confidential interviews Drink coffee has everything The place in which we with activity work
  • 62. e-mails Answering is possible here but also at home
  • 63. cases Analyzing is possible here but also at home
  • 64. meetings Holding is possible here but also at home
  • 65. coffee Drinking everywhere here and also at home
  • 66. and… om redenen van privacy verboden te betreden having confidential meetings ?
  • 67. A difficult meeting will be preferable here held
  • 68. A nice meeting will be preferable here held confidential
  • 69. In our FPS everything measured is nearly
  • 70. Monday Tuesday Wednesday Thursday Friday January february march april mai june july august september october november december 6 o’clock 7 o’clock 8 o’clock 9 o’clock 10 o’clock 11 o’clock 12 o’clock 13 o’clock 14 o’clock 15 o’clock 16 o’clock 17 o’clock 18 o’clock 19 o’clock 20 o’clock never more than 54% at their desk
  • 71. This is mine
  • 72. Clean desk
  • 73. the taxpayer for all that who pays no doubt And mister , ? that is ! tell us now
  • 74.  
  • 75. 70% office space
  • 76. 70% office space 6 million euro every year
  • 77. 70% office space 6 million euro every year new environment 10 million euro only once
  • 78. it’s only paper
  • 79.  
  • 80. When ?
  • 81. Does the timeclock happy ? make
  • 82. You will reach the results agreed upon.
  • 83. Quantity Quality Attitude
  • 84.  
  • 85.  
  • 86.  
  • 87.  
  • 88. What bosses do we want ? kind of
  • 89.  
  • 90.  
  • 91.  
  • 92. ideas think about what your people crazy And mister , these ? tell us now
  • 93.  
  • 94. benchmark together with 8 federal organizations
  • 95. Our people do nearly all by themselves
  • 96. 183 NoVo people 15 consultants
  • 97.  
  • 98. NoVo organisation Infrastructure & Dynamic office Culture shift & Result orientation Digitalisation & Mobility of work Customer orientation Communication & Cooperation
  • 99. Program management Intern NoVoResult Extern Intern NoVoDO Extern Intern NoVoClient Extern Intern NoVoCom Extern ICT P&O Budget Logistics Comm PMO CEO Steering commitee Intern NoVODIG Extern
  • 100.  
  • 101.  
  • 102.  
  • 103. And tell us now what Belgian citizens can do with all these crazy ideas , mister ?
  • 104. We reach more than the results agreed upon
  • 105. productivity
  • 106. Ask Graydon
  • 107.  
  • 108.  
  • 109. 90%
  • 110.  
  • 111. -78%
  • 112. - 80%
  • 113.  
  • 114. Control does not our culture Command & belong to
  • 115. trust respect &
  • 116.  
  • 117.  
  • 118.