Culture shift at the FPS Social Security in Belgium

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This presentation explains the culture shift at the FPS Social Security in Belgium towards a new way of work (working no matter where, when and how).

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  • Vanaf hier NovoResult
  • tevredenheidsmeting
  • giving works.
  • Culture shift at the FPS Social Security in Belgium

    1. 1. Presentation by Frank Van Massenhove (@FVMAS) and Tom Auwers (@tauwers)
    2. 3. What was the biggest problem of our FPS ? at that time
    3. 5. No strategic goals
    4. 6. No processes
    5. 7. Huge risks
    6. 8. No time for strategic change
    7. 9. 3 years the risks to wipe out
    8. 10. 3 years processes to build up
    9. 12. What is the biggest problem of our FPS ? nu
    10. 13. How do we the people we need ? find
    11. 14. Demography Competencies
    12. 15. legal sociological economic actuarial socio-economical demographic pedagogic communicational technological competencies
    13. 16. legal sociological economic actuarial socio-economical demographic pedagogic communicational technological competencies + languages
    14. 17. how did we find Before, the people we needed ?
    15. 18. Employment security State pensions
    16. 21. How sexy employer become to ? a
    17. 22. culture , it’s stupid the !
    18. 23. Me My life
    19. 24. Where do you work?
    20. 25. When do you work?
    21. 26. How do you work?
    22. 30. Where ? work at home home at work
    23. 31. (Nearly) work at home can everyone
    24. 34. The work must servant the civil follow
    25. 37. Complete digital files
    26. 38. from application till electronic signature Complete digital files
    27. 39. Where ? work at home home at work
    28. 42. In our FPS nearly everything measured is
    29. 43. … even <ul><ul><li>the </li></ul></ul>CEO’s office
    30. 50. 50 m 2
    31. 51. Price per square meter per year 270 euro
    32. 52. 13.500 euro a year
    33. 53. 3% of his time
    34. 54. The higher in the hierarchical structure you are
    35. 55. the bigger is your office The higher in the hierarchical structure you are
    36. 56. and the less you are present the bigger is your office The higher hierarchical structure you are in the
    37. 57. boss function Can a ? without an office
    38. 59. Answer e-mails Analyze cases Hold meetings Concentrate oneself Have confidential interviews Drink coffee
    39. 60. to do Answer e-mails Analyze cases Hold meetings Concentrate oneself Have confidential interviews Drink coffee has nothing The place in which we with hierarchy
    40. 61. to do Answer e-mails Analyze cases Hold meetings Concentrate oneself Have confidential interviews Drink coffee has everything The place in which we with activity work
    41. 62. e-mails Answering is possible here but also at home
    42. 63. cases Analyzing is possible here but also at home
    43. 64. meetings Holding is possible here but also at home
    44. 65. coffee Drinking everywhere here and also at home
    45. 66. and… om redenen van privacy verboden te betreden having confidential meetings ?
    46. 67. A difficult meeting will be preferable here held
    47. 68. A nice meeting will be preferable here held confidential
    48. 69. In our FPS everything measured is nearly
    49. 70. Monday Tuesday Wednesday Thursday Friday January february march april mai june july august september october november december 6 o’clock 7 o’clock 8 o’clock 9 o’clock 10 o’clock 11 o’clock 12 o’clock 13 o’clock 14 o’clock 15 o’clock 16 o’clock 17 o’clock 18 o’clock 19 o’clock 20 o’clock never more than 54% at their desk
    50. 71. This is mine
    51. 72. Clean desk
    52. 73. the taxpayer for all that who pays no doubt And mister , ? that is ! tell us now
    53. 75. 70% office space
    54. 76. 70% office space 6 million euro every year
    55. 77. 70% office space 6 million euro every year new environment 10 million euro only once
    56. 78. it’s only paper
    57. 80. When ?
    58. 81. Does the timeclock happy ? make
    59. 82. You will reach the results agreed upon.
    60. 83. Quantity Quality Attitude
    61. 88. What bosses do we want ? kind of
    62. 92. ideas think about what your people crazy And mister , these ? tell us now
    63. 94. benchmark together with 8 federal organizations
    64. 95. Our people do nearly all by themselves
    65. 96. 183 NoVo people 15 consultants
    66. 98. NoVo organisation Infrastructure & Dynamic office Culture shift & Result orientation Digitalisation & Mobility of work Customer orientation Communication & Cooperation
    67. 99. Program management Intern NoVoResult Extern Intern NoVoDO Extern Intern NoVoClient Extern Intern NoVoCom Extern ICT P&O Budget Logistics Comm PMO CEO Steering commitee Intern NoVODIG Extern
    68. 103. And tell us now what Belgian citizens can do with all these crazy ideas , mister ?
    69. 104. We reach more than the results agreed upon
    70. 105. productivity
    71. 106. Ask Graydon
    72. 109. 90%
    73. 111. -78%
    74. 112. - 80%
    75. 114. Control does not our culture Command & belong to
    76. 115. trust respect &

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