0
Presentation by  Frank Van Massenhove (@FVMAS) and  Tom Auwers (@tauwers)
 
What  was the  biggest problem of   our FPS ? at that  time
 
No  strategic goals
No  processes
Huge  risks
No  time  for strategic   change
3 years the risks to wipe out
3 years processes to build up
 
What  is the  biggest problem of   our FPS ? nu
How do  we the  people we need ? find
Demography Competencies
legal sociological  economic actuarial  socio-economical demographic pedagogic communicational technological competencies
legal sociological  economic actuarial  socio-economical demographic pedagogic communicational technological competencies ...
how did we  find Before, the  people we needed ?
Employment security State pensions
 
 
How sexy   employer become to ? a
culture , it’s stupid the !
Me My life
Where  do you work?
When  do you work?
How  do you work?
 
 
 
Where ? work   at   home home   at   work
(Nearly) work at home can everyone
 
 
The work must servant the  civil follow
 
 
Complete  digital   files
from   application till  electronic  signature Complete  digital   files
Where ? work   at   home home   at   work
 
 
In   our  FPS nearly everything measured is
… even <ul><ul><li>the   </li></ul></ul>CEO’s office
 
 
 
 
 
 
50   m 2
Price  per   square meter  per  year 270   euro
13.500   euro  a  year
3%   of  his  time
The higher in the hierarchical structure you are
the bigger is your office The higher in the hierarchical structure you are
and the less you are present the bigger is your office The higher hierarchical structure you are in the
boss  function  Can a ? without an   office
 
Answer e-mails Analyze cases Hold meetings Concentrate oneself Have confidential interviews Drink coffee
to do Answer e-mails Analyze cases Hold meetings Concentrate oneself Have confidential interviews Drink coffee has  nothin...
to do Answer e-mails Analyze cases Hold meetings Concentrate oneself Have confidential interviews Drink coffee has  everyt...
e-mails Answering is possible here but also at home
cases Analyzing is possible here but also at home
meetings Holding is possible here but also at home
coffee Drinking  everywhere here and also at home
and… om redenen  van privacy  verboden  te betreden having confidential meetings ?
A difficult meeting will be preferable here held
A nice meeting will be preferable here held confidential
In   our  FPS everything measured is nearly
Monday Tuesday Wednesday Thursday Friday  January february march april mai june july august september october november dec...
This is mine
Clean desk
the  taxpayer for all  that who  pays no doubt And mister , ? that is ! tell us  now
 
70%  office space
70%  office space 6   million euro every year
70%  office space 6   million euro every year new environment 10   million euro only once
it’s  only paper
 
When ?
Does the timeclock happy ? make
You will reach the results agreed upon.
Quantity Quality Attitude
 
 
 
 
What bosses do we want ? kind of
 
 
 
ideas think about  what  your people crazy And mister , these ? tell us  now
 
benchmark  together with  8   federal  organizations
Our  people do   nearly all   by  themselves
183   NoVo people 15   consultants
 
NoVo organisation Infrastructure & Dynamic office Culture shift &  Result orientation Digitalisation & Mobility of work Cu...
Program management Intern NoVoResult Extern Intern NoVoDO Extern Intern NoVoClient Extern Intern NoVoCom Extern ICT P&O Bu...
 
 
 
And  tell us  now what   Belgian  citizens  can do  with all  these  crazy  ideas ,  mister   ?
We reach more than the results agreed upon
productivity
Ask Graydon
 
 
90%
 
-78%
- 80%
 
Control does not our culture Command & belong to
trust respect &
 
 
 
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Culture shift at the FPS Social Security in Belgium

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This presentation explains the culture shift at the FPS Social Security in Belgium towards a new way of work (working no matter where, when and how).

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  • Transcript of "Culture shift at the FPS Social Security in Belgium"

    1. 1. Presentation by Frank Van Massenhove (@FVMAS) and Tom Auwers (@tauwers)
    2. 3. What was the biggest problem of our FPS ? at that time
    3. 5. No strategic goals
    4. 6. No processes
    5. 7. Huge risks
    6. 8. No time for strategic change
    7. 9. 3 years the risks to wipe out
    8. 10. 3 years processes to build up
    9. 12. What is the biggest problem of our FPS ? nu
    10. 13. How do we the people we need ? find
    11. 14. Demography Competencies
    12. 15. legal sociological economic actuarial socio-economical demographic pedagogic communicational technological competencies
    13. 16. legal sociological economic actuarial socio-economical demographic pedagogic communicational technological competencies + languages
    14. 17. how did we find Before, the people we needed ?
    15. 18. Employment security State pensions
    16. 21. How sexy employer become to ? a
    17. 22. culture , it’s stupid the !
    18. 23. Me My life
    19. 24. Where do you work?
    20. 25. When do you work?
    21. 26. How do you work?
    22. 30. Where ? work at home home at work
    23. 31. (Nearly) work at home can everyone
    24. 34. The work must servant the civil follow
    25. 37. Complete digital files
    26. 38. from application till electronic signature Complete digital files
    27. 39. Where ? work at home home at work
    28. 42. In our FPS nearly everything measured is
    29. 43. … even <ul><ul><li>the </li></ul></ul>CEO’s office
    30. 50. 50 m 2
    31. 51. Price per square meter per year 270 euro
    32. 52. 13.500 euro a year
    33. 53. 3% of his time
    34. 54. The higher in the hierarchical structure you are
    35. 55. the bigger is your office The higher in the hierarchical structure you are
    36. 56. and the less you are present the bigger is your office The higher hierarchical structure you are in the
    37. 57. boss function Can a ? without an office
    38. 59. Answer e-mails Analyze cases Hold meetings Concentrate oneself Have confidential interviews Drink coffee
    39. 60. to do Answer e-mails Analyze cases Hold meetings Concentrate oneself Have confidential interviews Drink coffee has nothing The place in which we with hierarchy
    40. 61. to do Answer e-mails Analyze cases Hold meetings Concentrate oneself Have confidential interviews Drink coffee has everything The place in which we with activity work
    41. 62. e-mails Answering is possible here but also at home
    42. 63. cases Analyzing is possible here but also at home
    43. 64. meetings Holding is possible here but also at home
    44. 65. coffee Drinking everywhere here and also at home
    45. 66. and… om redenen van privacy verboden te betreden having confidential meetings ?
    46. 67. A difficult meeting will be preferable here held
    47. 68. A nice meeting will be preferable here held confidential
    48. 69. In our FPS everything measured is nearly
    49. 70. Monday Tuesday Wednesday Thursday Friday January february march april mai june july august september october november december 6 o’clock 7 o’clock 8 o’clock 9 o’clock 10 o’clock 11 o’clock 12 o’clock 13 o’clock 14 o’clock 15 o’clock 16 o’clock 17 o’clock 18 o’clock 19 o’clock 20 o’clock never more than 54% at their desk
    50. 71. This is mine
    51. 72. Clean desk
    52. 73. the taxpayer for all that who pays no doubt And mister , ? that is ! tell us now
    53. 75. 70% office space
    54. 76. 70% office space 6 million euro every year
    55. 77. 70% office space 6 million euro every year new environment 10 million euro only once
    56. 78. it’s only paper
    57. 80. When ?
    58. 81. Does the timeclock happy ? make
    59. 82. You will reach the results agreed upon.
    60. 83. Quantity Quality Attitude
    61. 88. What bosses do we want ? kind of
    62. 92. ideas think about what your people crazy And mister , these ? tell us now
    63. 94. benchmark together with 8 federal organizations
    64. 95. Our people do nearly all by themselves
    65. 96. 183 NoVo people 15 consultants
    66. 98. NoVo organisation Infrastructure & Dynamic office Culture shift & Result orientation Digitalisation & Mobility of work Customer orientation Communication & Cooperation
    67. 99. Program management Intern NoVoResult Extern Intern NoVoDO Extern Intern NoVoClient Extern Intern NoVoCom Extern ICT P&O Budget Logistics Comm PMO CEO Steering commitee Intern NoVODIG Extern
    68. 103. And tell us now what Belgian citizens can do with all these crazy ideas , mister ?
    69. 104. We reach more than the results agreed upon
    70. 105. productivity
    71. 106. Ask Graydon
    72. 109. 90%
    73. 111. -78%
    74. 112. - 80%
    75. 114. Control does not our culture Command & belong to
    76. 115. trust respect &
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