Culture shift at the FPS Social Security in Belgium
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Culture shift at the FPS Social Security in Belgium

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This presentation explains the culture shift at the FPS Social Security in Belgium towards a new way of work (working no matter where, when and how).

This presentation explains the culture shift at the FPS Social Security in Belgium towards a new way of work (working no matter where, when and how).

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  • Vanaf hier NovoResult
  • tevredenheidsmeting
  • giving works.

Culture shift at the FPS Social Security in Belgium Culture shift at the FPS Social Security in Belgium Presentation Transcript

  • Presentation by Frank Van Massenhove (@FVMAS) and Tom Auwers (@tauwers)
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  • What was the biggest problem of our FPS ? at that time
  •  
  • No strategic goals
  • No processes
  • Huge risks
  • No time for strategic change
  • 3 years the risks to wipe out
  • 3 years processes to build up
  •  
  • What is the biggest problem of our FPS ? nu
  • How do we the people we need ? find
  • Demography Competencies
  • legal sociological economic actuarial socio-economical demographic pedagogic communicational technological competencies
  • legal sociological economic actuarial socio-economical demographic pedagogic communicational technological competencies + languages
  • how did we find Before, the people we needed ?
  • Employment security State pensions
  •  
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  • How sexy employer become to ? a
  • culture , it’s stupid the !
  • Me My life
  • Where do you work?
  • When do you work?
  • How do you work?
  •  
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  • Where ? work at home home at work
  • (Nearly) work at home can everyone
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  • The work must servant the civil follow
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  • Complete digital files
  • from application till electronic signature Complete digital files
  • Where ? work at home home at work
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  • In our FPS nearly everything measured is
  • … even
      • the
    CEO’s office
  •  
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  • 50 m 2
  • Price per square meter per year 270 euro
  • 13.500 euro a year
  • 3% of his time
  • The higher in the hierarchical structure you are
  • the bigger is your office The higher in the hierarchical structure you are
  • and the less you are present the bigger is your office The higher hierarchical structure you are in the
  • boss function Can a ? without an office
  •  
  • Answer e-mails Analyze cases Hold meetings Concentrate oneself Have confidential interviews Drink coffee
  • to do Answer e-mails Analyze cases Hold meetings Concentrate oneself Have confidential interviews Drink coffee has nothing The place in which we with hierarchy
  • to do Answer e-mails Analyze cases Hold meetings Concentrate oneself Have confidential interviews Drink coffee has everything The place in which we with activity work
  • e-mails Answering is possible here but also at home
  • cases Analyzing is possible here but also at home
  • meetings Holding is possible here but also at home
  • coffee Drinking everywhere here and also at home
  • and… om redenen van privacy verboden te betreden having confidential meetings ?
  • A difficult meeting will be preferable here held
  • A nice meeting will be preferable here held confidential
  • In our FPS everything measured is nearly
  • Monday Tuesday Wednesday Thursday Friday January february march april mai june july august september october november december 6 o’clock 7 o’clock 8 o’clock 9 o’clock 10 o’clock 11 o’clock 12 o’clock 13 o’clock 14 o’clock 15 o’clock 16 o’clock 17 o’clock 18 o’clock 19 o’clock 20 o’clock never more than 54% at their desk
  • This is mine
  • Clean desk
  • the taxpayer for all that who pays no doubt And mister , ? that is ! tell us now
  •  
  • 70% office space
  • 70% office space 6 million euro every year
  • 70% office space 6 million euro every year new environment 10 million euro only once
  • it’s only paper
  •  
  • When ?
  • Does the timeclock happy ? make
  • You will reach the results agreed upon.
  • Quantity Quality Attitude
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  • What bosses do we want ? kind of
  •  
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  • ideas think about what your people crazy And mister , these ? tell us now
  •  
  • benchmark together with 8 federal organizations
  • Our people do nearly all by themselves
  • 183 NoVo people 15 consultants
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  • NoVo organisation Infrastructure & Dynamic office Culture shift & Result orientation Digitalisation & Mobility of work Customer orientation Communication & Cooperation
  • Program management Intern NoVoResult Extern Intern NoVoDO Extern Intern NoVoClient Extern Intern NoVoCom Extern ICT P&O Budget Logistics Comm PMO CEO Steering commitee Intern NoVODIG Extern
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  • And tell us now what Belgian citizens can do with all these crazy ideas , mister ?
  • We reach more than the results agreed upon
  • productivity
  • Ask Graydon
  •  
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  • 90%
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  • -78%
  • - 80%
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  • Control does not our culture Command & belong to
  • trust respect &
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  •