The Office of Infrastructure ProtectionNational Protection and Programs DirectorateDepartment of Homeland SecurityCommerci...
Commercial Facilities Overview CF is a diverse, vast and virtually unregulated sector consisting of eight  distinct subse...
DHS Programs Overview   Active Shooter Program   Risk Self- Assessment Tool   Protective Security Advisor Program   DH...
Active Shooter Program The Department has developed a multimedia package to assist commercial  facilities owners and oper...
Active Shooter – How To Respond Materials                      Material consists of 3 products:                        – ...
Active Shooter: What You Can Do-Independent Study Course  The Department has developed an   independent online study   co...
Active Shooter Workshop Series These scenario-based workshops help private sector professionals and law  enforcement repr...
Active Shooter Webinar On September 27, 2011, the Department hosted a 90-minute interactive  virtual roundtable designed ...
Risk Self-Assessment Tool (RSAT) A free and secure Web-based application to assist managers of  amusement and theme parks...
Risk Self-Assessment Tool The tool provides the following two reports once the assessment is  complete: The Self-Assessm...
RSAT Lifecycle1. Facility recognizes need     2. Requests User ID via      3. Registration is vetted & approved;   to purs...
DHS Awareness Training Courses Training Courses   – Surveillance Detection Training for      Commercial Infrastructure Op...
Online Training Courses   IS 906 Workplace Security Awareness     –   This course provides guidance to individuals and or...
Training Videos    An example of awareness materials developed for     industry employees.       – Developed in collabora...
SSTEP Series   Sector-Specific Tabletop Exercise Program; designed for each sector for use by    the critical infrastruct...
In Production   Online Training       Surveillance Awareness (early 2013)   Best Practices for Screening Patrons at Pub...
For more information visit:www.dhs.gov/criticalinfrastructureAndrea Schultz, andrea.schultz@hq.dhs.govJim Hardy, james.har...
Andrea Schultz, Dept. of Homeland Security, Power Point Presentation
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Andrea Schultz, Dept. of Homeland Security, Power Point Presentation

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Andrea Schultz from the Department of Homeland Security, Commercial Facilities Sector, Power Point Presentation from the 2012 FTI Seminar on Venue Emergency Preparedness.

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  • …the Protective Measures Guide for the U.S. Lodging Industry. Released in 2010, this excellent resource was developed in collaboration with AH&LA to provide options for hotels to consider when implementing protective measures. (Vic was a contributor!)The guide features:An overview of terrorist objectives and threatAn overview of key vulnerabilities of hotelsProtective Measures in several categories such as Planning and Preparedness, Incident Response, Personnel, Access Control, Barriers, Communication and Notification, Monitoring Surveillance and Inspection, Information Security and Cybersecurity, and Infrastructure Interdependencies.Also includes comprehensive appendices of additional resources – Federal and otherwise – available to the hotelsThis FOUO guide is available on the Commercial Facilities Sector portal of HSIN (or you can email me).
  • Unfortunately, active shooters can strike just about anywhere, which we see more and more often in the news. The CF Sector has produced a simple guide, a break-room poster, and wallet-sized business cards that have immediate actions to take in the event of an active shooter. The Materials have been developed with input from the Emergency Services Sector, the Office for Bombing Prevention, our SCC and the ES-SCC. You can find the materials at www.dhs.gov/cfsector. Also, how this product came to be reinforces a great point. It’s not just a great product, but a great example of coordination – it was initiated by our partners (in this case, our Retail partners). All of the products that the CF SSA produces is in collaboration with our private sector partners - YOU.The next evolution of these materials was online, interactive training, which you can take at no-cost at the FEMA Emergency Management Institute’s Independent Study Program at the website listed: (IS-907) Active Shooter, What You Can Do . It was released in March, along with another great course (IS-906), Basic Workplace Security Awareness . I’ll talk about those a few slides down.).
  • Unfortunately, active shooters can strike just about anywhere, which we see more and more often in the news. The CF Sector has produced a simple guide, a break-room poster, and wallet-sized business cards that have immediate actions to take in the event of an active shooter. The Materials have been developed with input from the Emergency Services Sector, the Office for Bombing Prevention, our SCC and the ES-SCC. You can find the materials at www.dhs.gov/cfsector. Also, how this product came to be reinforces a great point. It’s not just a great product, but a great example of coordination – it was initiated by our partners (in this case, our Retail partners). All of the products that the CF SSA produces is in collaboration with our private sector partners - YOU.The next evolution of these materials was online, interactive training, which you can take at no-cost at the FEMA Emergency Management Institute’s Independent Study Program at the website listed: (IS-907) Active Shooter, What You Can Do . It was released in March, along with another great course (IS-906), Basic Workplace Security Awareness . I’ll talk about those a few slides down.).
  • Finally, the Risk Self Assessment Tool is a Secure, Web-based application designed to assist managers of hotels and with the identification and management of security vulnerabilities to reduce risk to their facilities.Combines with threat and consequence estimates to conduct a comprehensive risk assessment.FeaturesVenue Characterization asks the user questions about the venue specifically, allows you to choose the threats most applicable to you, then collects information about the facility’s general security posture.Threat Ratings evaluates facility security against both natural and man-made hazardsVulnerability Assessment collects information about the facility's general security postureReportsSelf –Assessment Report provides information regarding its existing security strengths, vulnerabilities, and options for enhancements.Benchmark Report compares the user’s facility to similar types of facilities that have completed RSAT assessments The wonderful thing about this tool is that DHS resources are limited, and if you are a smaller hotel that may not rate one of the above assessments, or you are a larger hotel that just wants to conduct a self-assessment, this tool is for you. And you know it will be good because Victor was on our Subject Matter Expert panel of developers….(All submitted assessments are protected under the Protected Critical Infrastructure Information (PCII) Program. From FOIA requests, from liability, from discovery
  • Finally, the Risk Self Assessment Tool is a Secure, Web-based application designed to assist managers of hotels and with the identification and management of security vulnerabilities to reduce risk to their facilities.Combines with threat and consequence estimates to conduct a comprehensive risk assessment.FeaturesVenue Characterization asks the user questions about the venue specifically, allows you to choose the threats most applicable to you, then collects information about the facility’s general security posture.Threat Ratings evaluates facility security against both natural and man-made hazardsVulnerability Assessment collects information about the facility's general security postureReportsSelf –Assessment Report provides information regarding its existing security strengths, vulnerabilities, and options for enhancements.Benchmark Report compares the user’s facility to similar types of facilities that have completed RSAT assessments The wonderful thing about this tool is that DHS resources are limited, and if you are a smaller hotel that may not rate one of the above assessments, or you are a larger hotel that just wants to conduct a self-assessment, this tool is for you. And you know it will be good because Victor was on our Subject Matter Expert panel of developers….(All submitted assessments are protected under the Protected Critical Infrastructure Information (PCII) Program. From FOIA requests, from liability, from discovery
  • Let’s get into some training. DHS IP, in particular, the Office of Bombing Prevention, provides a lot of great, free training courses to the private sector throughout the country. Some of the courses include: Surveillance Detection: focuses on enhancing awareness of terrorist surveillance tactics and techniques, available detection measures, and ways to identify terrorist activities, and it helps you to develop your Surveillance Detection Plan. 3 day course intended for security managers, security/safety staff, managers, supervisors, and operators. Half classroom, half “in the field” – you get to case buildings and pretend to be a bad guy, then you have to identify bad guys!Protective Measures Course: Provides public and private sector security officers, mid-level safety and security supervisors, and property managers with the ability to identify vulnerabilities and employ appropriate protective measures dependent upon an individual facility’s design and operation. Bombing Prevention Workshop: Provides partners with enhanced knowledge of preventative measures and planning protocols to address improvised explosive device (IED threats).Counterterrorism Awareness Workshop: Designed to improve the knowledge of Private Sector security professionals by teaching soft target awareness, surveillance detection, and improvised explosive device (IED) recognition. Excellent class – discusses Trends in Terrorism, IED Threats and Explosive Effects, Suicide Bombers.IED Awareness/Bomb Threat Management Workshop: Informs partners how to manage IED threats by providing specific safety precautions associated with explosive incidents and bomb threats. Soft Target Awareness: Provides general terrorism awareness, prevention, and protection information to hourly, front line employees.
  • Let’s get into some training. DHS IP, in particular, the Office of Bombing Prevention, provides a lot of great, free training courses to the private sector throughout the country. Some of the courses include: Surveillance Detection: focuses on enhancing awareness of terrorist surveillance tactics and techniques, available detection measures, and ways to identify terrorist activities, and it helps you to develop your Surveillance Detection Plan. 3 day course intended for security managers, security/safety staff, managers, supervisors, and operators. Half classroom, half “in the field” – you get to case buildings and pretend to be a bad guy, then you have to identify bad guys!Protective Measures Course: Provides public and private sector security officers, mid-level safety and security supervisors, and property managers with the ability to identify vulnerabilities and employ appropriate protective measures dependent upon an individual facility’s design and operation. Bombing Prevention Workshop: Provides partners with enhanced knowledge of preventative measures and planning protocols to address improvised explosive device (IED threats).Counterterrorism Awareness Workshop: Designed to improve the knowledge of Private Sector security professionals by teaching soft target awareness, surveillance detection, and improvised explosive device (IED) recognition. Excellent class – discusses Trends in Terrorism, IED Threats and Explosive Effects, Suicide Bombers.IED Awareness/Bomb Threat Management Workshop: Informs partners how to manage IED threats by providing specific safety precautions associated with explosive incidents and bomb threats. Soft Target Awareness: Provides general terrorism awareness, prevention, and protection information to hourly, front line employees.
  • We also collaborated with AH&LA to produce No Reservations: Suspicious Behavior in Hotels, a 10 minute awareness video for all hotel staff from front desk employees to guest room attendants to valets. It provides information to help employees identify and report suspicious activities and threats in a timely manner. The video is available at www.dhs.gov/cfsector - both streaming and downloadable. Spanish versions will be available soon as well.(Granted, watching this video, this is the single-most dangerous hotel ever – some of the suspicious activities are a little obvious or “on the nose;” however, this audience is at the owner/operator or security leader level. The true audience for this video is everyone else at your property – valets, front desk, guest room attendants, kitchen staff, maintenance, housekeeping – those that work in the hotel everyday but are not necessarily well-versed in security or what suspicious behavior looks like. Play this video to teach them what to look for!) Again, all of these hotel-themed products, the active shooter materials…were the result of the public-private partnership – the ideas were yours!
  • We also collaborated with AH&LA to produce No Reservations: Suspicious Behavior in Hotels, a 10 minute awareness video for all hotel staff from front desk employees to guest room attendants to valets. It provides information to help employees identify and report suspicious activities and threats in a timely manner. The video is available at www.dhs.gov/cfsector - both streaming and downloadable. Spanish versions will be available soon as well.(Granted, watching this video, this is the single-most dangerous hotel ever – some of the suspicious activities are a little obvious or “on the nose;” however, this audience is at the owner/operator or security leader level. The true audience for this video is everyone else at your property – valets, front desk, guest room attendants, kitchen staff, maintenance, housekeeping – those that work in the hotel everyday but are not necessarily well-versed in security or what suspicious behavior looks like. Play this video to teach them what to look for!) Again, all of these hotel-themed products, the active shooter materials…were the result of the public-private partnership – the ideas were yours!
  • We also collaborated with AH&LA to produce No Reservations: Suspicious Behavior in Hotels, a 10 minute awareness video for all hotel staff from front desk employees to guest room attendants to valets. It provides information to help employees identify and report suspicious activities and threats in a timely manner. The video is available at www.dhs.gov/cfsector - both streaming and downloadable. Spanish versions will be available soon as well.(Granted, watching this video, this is the single-most dangerous hotel ever – some of the suspicious activities are a little obvious or “on the nose;” however, this audience is at the owner/operator or security leader level. The true audience for this video is everyone else at your property – valets, front desk, guest room attendants, kitchen staff, maintenance, housekeeping – those that work in the hotel everyday but are not necessarily well-versed in security or what suspicious behavior looks like. Play this video to teach them what to look for!) Again, all of these hotel-themed products, the active shooter materials…were the result of the public-private partnership – the ideas were yours!
  • Andrea Schultz, Dept. of Homeland Security, Power Point Presentation

    1. 1. The Office of Infrastructure ProtectionNational Protection and Programs DirectorateDepartment of Homeland SecurityCommercial Facilities Sector Specific Agency OverviewFox Theatre Institute Seminar13 November 2012
    2. 2. Commercial Facilities Overview CF is a diverse, vast and virtually unregulated sector consisting of eight distinct subsectors; Retail, Lodging, Sports Leagues, Real Estate, Gaming Entertainment and Media, Outdoor Events and Public Assembly. CF resources and products fall into a number of categories: 1) facility assessment tools; 2) awareness materials – posters, videos, and webinars; 3) training materials and on-line courses; 4) protective measures guides; 5) leveraging efforts and resources of public and private sector partners. The public-private partnerships are completely voluntary and need to account for the concerns and priorities of the private sector CF business model is open access with high volume of persons going through the facility. Therefore security measures have to be tailored to those concerns and heavily reliant on the awareness and training of employees.
    3. 3. DHS Programs Overview Active Shooter Program Risk Self- Assessment Tool Protective Security Advisor Program DHS Awareness Training Courses Protective Measures Guide Training Videos 3
    4. 4. Active Shooter Program The Department has developed a multimedia package to assist commercial facilities owners and operators on how to prepare for and respond to an active shooter in their facility. The components that make up the Active Shooter program includes the following: • Active Shooter: How to Respond Materials • Active Shooter: What You Can Do - Independent Study Course • Active Shooter: Workshop Series • Active Shooter: Webinar
    5. 5. Active Shooter – How To Respond Materials  Material consists of 3 products: – Basic Guide Book – Break Room poster – Pocket Emergency Measures Guide  FEMA Emergency Management Institute online training: (IS-907) Active Shooter, What You Can Do http://training.fema.gov/EMIWeb/IS/ IS907.asp 5
    6. 6. Active Shooter: What You Can Do-Independent Study Course  The Department has developed an independent online study course, Active Shooter: What You Can Do, to provide Commercial Facilities Sector owners, operators, and employees with guidance on how to prepare for and respond to active shooter crisis situations. (over 125,000 completed)  Access this course through the Federal Emergency Management Agency Emergency Management Institute at http://training.fema.gov/EMIWeb/IS/IS 907.asp.  Trainer’s packet to be available soon. In final stages of development. 6
    7. 7. Active Shooter Workshop Series These scenario-based workshops help private sector professionals and law enforcement representatives from Federal, State, and local agencies learn how to prepare for, and respond to, an active shooter situation through facilitated discussion. Through the course of the exercise, participants evaluate current response concepts, plans, and capabilities for coordinated response to an active shooter incident. To register for an Active Shooter Workshop, contact ASworkshop@hq.dhs.gov.
    8. 8. Active Shooter Webinar On September 27, 2011, the Department hosted a 90-minute interactive virtual roundtable designed to help the private and public sector understand the importance of developing an emergency response plan and the need to train employees on how to respond if confronted with an active shooter. Participants learned about the three types of active shooters and how their planning cycles and behaviors differ. • Workplace/School • Criminal • Ideological Access the Webinar at https://connect.hsin.gov/asaware2011
    9. 9. Risk Self-Assessment Tool (RSAT) A free and secure Web-based application to assist managers of amusement and theme parks with the identification and management of security vulnerabilities. RSAT uses facility input in combination with threat and consequence estimates to conduct a comprehensive risk assessment RSAT modules consists of the following: • Lodging • Racetracks • Convention Centers • Amusement and Theme Parks • Stadiums and Arenas • Performing Art Centers • Shopping Centers • Available January 2013 9
    10. 10. Risk Self-Assessment Tool The tool provides the following two reports once the assessment is complete: The Self-Assessment Report - provides facility management with information regarding its existing security strengths, most vulnerable areas, and options for enhancements. The Benchmark Report - compares the user’s facility to similar types of facilities that have completed RSAT assessments. Additionally, RSAT incorporates Protected Critical Infrastructure Information (PCII) protections into the self-assessment process to ensure that the information entered into RSAT will be protected from public disclosure under the Freedom of Information Act and similar State and local disclosure laws, and from use in civil litigation or as the basis for regulatory action. 10
    11. 11. RSAT Lifecycle1. Facility recognizes need 2. Requests User ID via 3. Registration is vetted & approved; to pursue risk assessment. RSAT Secure Portal facility receives User ID/Password. (https://RSAT.ANL.GOV) 4. Facility completes the 5. Assessment Report 6. Once 25 facilities of RSAT survey. now available. the same type have (Submission to DHS is submitted data, a optional but required to Benchmark Report is access Benchmark Report). available.
    12. 12. DHS Awareness Training Courses Training Courses – Surveillance Detection Training for Commercial Infrastructure Operators and Security Staff Course (3 day) – Protective Measures Course (2 day) – Bombing Prevention Workshop (1 day) – Private Sector Counterterrorism Awareness Workshop (1 day) – IED Search Procedures (1 day) – IED Awareness Bomb Threat Management Workshop (4 hrs) – Soft Target Awareness Course (4 hrs) For more information e-mail the Office of Infrastructure Protection at OBP@dhs.gov 12
    13. 13. Online Training Courses IS 906 Workplace Security Awareness – This course provides guidance to individuals and organizations on how to improve the security in your workplace. No workplace—be it an office building, construction site, factory floor, or retail store—is immune from security threats. IS 907 Active Shooter: What You Can Do – Upon completing this course, the participant will be able to: • Describe actions to take when confronted with an active shooter and responding law enforcement officials. • Recognize potential workplace violence indicators. • Describe actions to take to prevent and prepare for potential active shooter incidents. • Describe how to manage the consequences of an active shooter incident. – This course is not written for law enforcement officers, but for non-law enforcement employees. The material may provide law enforcement officers information on recommended actions for non-law enforcement employees to take should they be confronted with an active shooter situation. IS 912 Retail Security Awareness: Understanding the Hidden Hazards  The purpose of this course is to make persons involved in commercial retail operations aware of the actions they can take to identify and report suspicious purchases or thefts of products that actors could use in terrorist or other criminal activities. 13
    14. 14. Training Videos  An example of awareness materials developed for industry employees. – Developed in collaboration with industry professionals – Provides information to help employees identify and report suspicious activities and threats in a timely manner – Available at www.dhs.gov/cfsector (streaming and downloadable) • No Reservations: Suspicious Behavior in Hotels (Spanish version now available) • Check-it What’s in the Bag • What’s In Store  Options for Consideration in the event of an Active Shooter incident – Available for download on HSIN-CS 14
    15. 15. SSTEP Series Sector-Specific Tabletop Exercise Program; designed for each sector for use by the critical infrastructure owner and operators. Provide CI O/O with useful exercise planning and conduct template to address sector-specific threats, issues, and concerns. – Information Sharing Series • Retail • Lodging • Sports Leagues • Outdoor Events (Amusement and Theme Parks) • Dams • Chemical Facilities – Supply Chain – Major Earthquake – Workplace Aggression 16
    16. 16. In Production Online Training  Surveillance Awareness (early 2013) Best Practices for Screening Patrons at Public Assembly Venues guide SSTEP for Cyber threats Information Sharing Exercise Series for Gaming Industry, with SSTEP to follow VBIED Awareness Workshop Series 17
    17. 17. For more information visit:www.dhs.gov/criticalinfrastructureAndrea Schultz, andrea.schultz@hq.dhs.govJim Hardy, james.hardy@hq.dhs.govCFSTeam@hq.dhs.govwww.dhs.gov/cfsector

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