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Workplace Violence

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    Workplace Violence Workplace Violence Presentation Transcript

    • WORKPLACE VIOLENC 2 Dead, 6 Injured In Shooting at Indiana Factory: Gunman Killed Himself, Police Say Fired Worker Kills 6 in Ill. Auto ShopShooting Reported in Va.Suburb Three Dead After R.I. Shooting Rampage: All Worked at Plant For Providence Paper For more information, e-mail davila_ben@att.net 1
    • INTRODUCTION Identifying and countering workplace violence You will learn how to recognize and counter a work place violence situation 2
    • AGENDA Define W.P.V. List types of WPV Sources of WPV Your Role Intervention Stalking Managing Threats Managing Verbal conflicts Listening…Part of communication Approach Conflict resolution For more information; Email-davila_ben@att.net 3
    • OVERVIEW Workplace violence can be  Elements anywhere Studies show WPV occurrences are increasing every year. stress pity anger 1 in 6 violent crimes committed in U.S. occurs in the workplace. feeling jealous This resulted in 160,000 people Fatigue injured per year It is estimated that individual Race Reason employees and employers lose speech 1.8 million workdays a year due to WPV For more information; Email-davila_ben@att.net 4
    • DEFINING WORKPLACE VIOLENCE Workplace violence is – any act occurring in the workplace that results in threatened or actual harm to persons or property. The severity can range from crank calls to injuries resulting in death. For more information; Email-davila_ben@att.net 5
    • TYPES OF WORKPLACE VIOLENCE Work Related- Toward management or co-workers Domestic- domestic partner and significant other Property Related- damage or sabotage on worksite ranging from graffiti to arson. Commercially related- robbery,kidnapping or extortion Terrorism- Politically motivated, intended harm or media acknowledgement Hate Crimes- Anger based on race, age, color, religion, gender or sexual orientation For more information; Email-davila_ben@att.net 6
    • SOURCES OF WORKPLACE VIOLENCEInternal Most Common Stay informed!  Personal problems Communicate with your  Poor performance rating superiors. Be aware of  Disciplinary action layoffs and terminations.  Substance abuse Report any situations you  Recent layoff or are aware of. discharges For more information; Email-davila_ben@att.net 7
    • SOURCES OF WORKPLACE VIOLENCE External  Most commonExternal acts are more 1. Robberies random and less 2. Wronged Customer predictable. 3. Domestic partner/significant other 4. Random shooting 5. Termination For more information; Email-davila_ben@att.net 8
    • YOUR ROLE The main key in matters concerning WPV is Prevention. Be aware of what is happening on your site. Pay attention to rumors and spontaneous utterances and report as soon as possible. Observe look in parking lots and roadways for listed individuals. Get description of individual and possible vehicles they may drive. For more information; Email-davila_ben@att.net 9
    • INTERVENTION Our goal is not only to protect others, we must first protect ourselves Physical intervention is our last resort. We are not , martial art experts or police officers. In every instance where physical violence is likely the proper authorities will be contacted. For more information; Email-davila_ben@att.net 10
    • STALKING YOUR ROLE Stalking- willful course of conduct involving the repeated or continuous harassment of another individual that would cause a reasonable person to feel or experience being terrorized, frightened, intimidated, threatened, harassed or molested. If you are aware of any of these things going on at your JOB ~ REMEMBER ~ REPORT IT. For more information; Email-davila_ben@att.net 11
    • STALKING YOUR ROLEOur role regarding stalking is two-fold:• Try to be visible to both the individual being stalked and the individual doing the stalking.• Carry yourself in a professional manner, people will feel comfortable and will be more likely to ask for assistance.• If you are informed of a stalking situation you are required to inform your supervisor. For more information; Email-davila_ben@att.net 12
    • MANAGING THREATS If you are aware of a threat report it to your supervisor as soon as possible and be ready to act. Often there are several warning signs that alert you to the potential WPV. One indicator in an individual who makes threats or sends warnings of a possible attack or intent to harm an individual, department or the organization as a hole. Every threat is to be taken seriously by the individual to whom the threat is being made For more information; Email-davila_ben@att.net 13
    • MANAGING THREATS (CONT…)There are Three different Questions:types of threats:1. Direct – “ I’m going to kill you  What was exactly said?2. Veiled – “This place couldn’t  Who made the threat? operate if…was out of operation  When was the threat made? “  Where was the threat made?3. Conditional – “If I’m arrested,  Were there any witnesses? I’ll be back looking for you”  Were there any previous threats made?Threats are not always blunt and  Is there an immediate danger clear cut. To assess the extent to to the threatened individual? which employees and client assets are in danger from the individual who made the threat, answer the following: For more information; Email-davila_ben@att.net 14
    • MANAGING VERBAL CONFLICTS  Warning signs Effective response to an  Refusal to cooperate with incident involving a other individuals. threat of a conflict or an  Frequent arguments with actual conflict requires co-workers or customers. the use of a variety of  Expressing threats or hostility towards individuals skills. or organizations. The first and most  Sudden behavior changes or important skill is extremes in behavior effective  Aggressive stance, attitude or comments communication.  Tendency to blame others for his/her problems For more information; Email-davila_ben@att.net 15
    • VERBAL CONFLICT (CONT…) Verbal conflict is the  Listening - process that requires hearing, initial stage of a violent interpretation and act. Effective evaluation of both spoken intervention is a words and body language. valuable tool for  Interpretation – judgment of the words, preventing WPV. The sounds, and movement effectiveness falls on the which leads to understanding. use of these skills.  Evaluation – weighing and reacting to the information (spoken words) presented. For more information; Email-davila_ben@att.net 16
    • LISTENING – MAIN PART OF COMMUNICATIONTo be a better listener: Skills learned : Stop talking  Approach Avoid distractions  Calm upset people Concentrate on the  Discuss concerns speaker  Approach as a team (only Look for real meanings one speaks) Provide feedback  Review guide sheet and plan approach. For more information; Email-davila_ben@att.net 17
    • NEW TRESPASSING ISSUE When someone is  According to HM 232 it is escorted or in the considered a Felony to be process of being escorted found trespassing on a out of the facility and Chem or Petro-Chem they enter then the issue facility. This opens the door for swift and arises of Trespassing. immediate action in the event of termination and the employee tries to or does gain access to the facility after termination. For more information; Email-davila_ben@att.net 18
    • CONFLICT RESOLUTIONConflict resolution is Tips : three step process:  Be aware of your Identify and define the surroundings including problem. potential weapons.  Call for back up. Arrive at an agreement.  Keep barrier between you Understanding the and aggressor. underlying feeling of the  Look for escape routs. problem.  Use minimum force when Resolve the disagreement possible. without bias.  Think rationally.  Protect yourself.  Remain calm For more information; Email-davila_ben@att.net 19