Overview of English and Arabic Web Design and Development Projects in Qatar and Iraq

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Forum One helped the Government of Qatar, the Supreme Council of Information Communication and Technology, to analyze and improve the usability of its government portal, which allows citizens, residents, industries, and visitors to find information and to complete online transactions such as applying for a resident permit, renewing a driving license, or paying a water bill.

The Council chose Forum One for our extensive experience in usability testing, as well as our staff's multicultural background and Arabic language expertise.

Our powerful usability and web performance analysis involved a comprehensive heuristic review, usability testing, card sorting exercises, and an accessibility review, all performed on-site in Doha in both English and Arabic.

Our review uncovered a number of usability issues and opportunities for improvement. We are slated to implement our recommendations in a follow-up web redesign project in January 2011.

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Overview of English and Arabic Web Design and Development Projects in Qatar and Iraq

  1. 1. We help solve important problems. <ul><li>Strategy </li></ul>CONTACT: Michael Walsh, Project Director [email_address]
  2. 2. OUR WORK
  3. 3. We help solve important problems. <ul><li>Strategy </li></ul>THE PROJECT: ictQatar:Usability Testing www.ictqatar.qa PROJECTS
  4. 4. We help solve important problems. <ul><li>Strategy </li></ul><ul><li>SOLUTION: </li></ul><ul><li>Heuristic review & Usability testing of design, information architecture, navigation and nomenclature. </li></ul><ul><li>Thorough assessment of current site </li></ul><ul><li>Recommendations for overall site </li></ul><ul><li>improvement </li></ul>NEED: Web site to be intuitive and easy to use for Qatar’s citizens, visitors, residents, and businesses who use the site’s e-services <ul><ul><li>CONCEPT </li></ul></ul>
  5. 5. We help solve important problems. <ul><li>Strategy </li></ul>Forum One Communications helped ICT Qatar uncover usability issues on its government portal - Hukoomi <ul><li>Heuristic review </li></ul><ul><li>Usability testing </li></ul><ul><li>Card sorting exercise </li></ul><ul><li>Accessibility review </li></ul>SERVICES
  6. 6. We help solve important problems. <ul><li>Strategy </li></ul>Recommendations to enhance the usability of the Hukoomi portal site. <ul><li>Consistent link styles </li></ul><ul><li>Clear ordering of primary navigation </li></ul><ul><li>Refresh of Home page layout to match site objectives and mission </li></ul><ul><li>Clear instructional language and indicators to guide users and build their confidence </li></ul>RESULTS
  7. 7. We help solve important problems. <ul><li>Strategy </li></ul>THE PROJECT: Supreme Education Council Qatar: Arabic and English Web Site Services www.education.gov.qa and www.english.education.gov.qa PROJECTS
  8. 8. We help solve important problems. <ul><li>Strategy </li></ul><ul><ul><li>CONCEPT </li></ul></ul>NEED: Maintenance of the site’s functionality, design, layout, and social outreach that address national education issues to Qataris and to people worldwide. <ul><li>SOLUTION: </li></ul><ul><li>Enhanced understanding of core audiences and site </li></ul><ul><li>content through yearly strategic goals and project plans </li></ul><ul><li>New page layouts (wireframes) </li></ul><ul><li>Analysis of site metrics </li></ul><ul><li>Update of server and upgrade of system </li></ul>
  9. 9. We help solve important problems. <ul><li>Strategy </li></ul>Forum One Communications maintains the daily growth and management of the SEC’s English and Arabic sites <ul><li>Long-term back and front-end support </li></ul><ul><li>Web strategy and design consulting </li></ul><ul><li>Site development & maintenance </li></ul><ul><li>Metrics analyses </li></ul>SERVICES
  10. 10. We help solve important problems. <ul><li>Strategy </li></ul>Forum One has been working with the SEC for six years and continues to be their number one partner for web strategy and digital communications consulting RESULTS <ul><li>Enhancements to newsletter </li></ul><ul><li>Improvements to SEC blog </li></ul><ul><li>Improved “Contact Us” form </li></ul><ul><li>Upgrade of Search results and filtering </li></ul>
  11. 11. We help solve important problems. <ul><li>Strategy </li></ul>THE PROJECT: National Capacity Development Program in Iraq / Management Systems International – Anti-Corruption Site PROJECTS
  12. 12. We help solve important problems. <ul><li>Strategy </li></ul><ul><ul><li>CONCEPT </li></ul></ul>SOLUTION: An easy-to-use Report Corruption form that users fill out which is delivered straight to the appropriate Iraqi ministry. NEED: A site for Iraqi citizens and those residing in Iraq to submit claims of corruption anonymously to the government in order to empower the people and increase civic participation.
  13. 13. We help solve important problems. <ul><li>Strategy </li></ul>Forum One Communications built a site that focused on reducing incidents of corruption through increased accountability and reporting <ul><li>Shared intranet for site administrators for </li></ul><ul><li>access to documents and reports </li></ul><ul><li>Arabic and English language sites </li></ul><ul><li>Security and safety considerations </li></ul><ul><li>Cultural consideration </li></ul><ul><li>Easy to fill out form for all users </li></ul>SERVICES
  14. 14. We help solve important problems. <ul><li>Strategy </li></ul>Forum One built a resourceful site that empowers citizen participation and highlights success stories throughout the country of Iraq <ul><li>Information on all Ministries and Provinces </li></ul><ul><li>Highlights Government efforts to fight Corruption </li></ul><ul><li>Report Corruption form sent to appropriate government office and assigned to appropriate department </li></ul>RESULTS
  15. 15. We help solve important problems. <ul><li>Strategy </li></ul>THE PROJECT: National Capacity Development Program in Iraq / Management Systems International – Project Manager Community of Practice PROJECTS
  16. 16. We help solve important problems. <ul><li>Strategy </li></ul><ul><ul><li>CONCEPT </li></ul></ul>SOLUTION: A private online community that allows users to connect with each other, share resources, and access training materials related to the discipline of project management. NEED: A site to promote professional networking among Project Management Professionals in the Iraqi government and build capacity for sound project management principles and practices.
  17. 17. We help solve important problems. <ul><li>Strategy </li></ul>THE PROJECT: The Wolfensohn Center / Doha School of Government: Middle East Youth Initiative www.shababinclusion.org PROJECTS
  18. 18. We help solve important problems. <ul><li>Strategy </li></ul><ul><ul><li>CONCEPT </li></ul></ul>SOLUTION: Action-oriented web site connected to a regional fund supporting young people and civil society programs NEED: Web site to improve perceptions of Middle East youth and establish the Wolfensohn Center / Doha School of Government as the premier source for policy-relevant research
  19. 19. We help solve important problems. <ul><li>Strategy </li></ul>Forum One Communications created a comprehensive strategy and design. <ul><li>Communication and outreach strategy </li></ul><ul><li>Internet strategy </li></ul><ul><li>Audience analysis </li></ul><ul><li>Creative design </li></ul><ul><li>Site development </li></ul><ul><li>Information architecture </li></ul><ul><li>Measuring impact of the site through web analytics and tracking media coverage </li></ul>SERVICES
  20. 20. We help solve important problems. <ul><li>Strategy </li></ul>Action-oriented, academic, dynamic site to engage interest and action <ul><li>Comprehensive resource library </li></ul><ul><li>with topic, type, and regional filters </li></ul><ul><li>Interactive “Point of View” blog </li></ul><ul><li>tracks the issue of youth exclusion </li></ul><ul><li>Photo journal of Youth Faces and journals from the field </li></ul><ul><li>Arabic and English language </li></ul>RESULTS
  21. 21. We help solve important problems. <ul><li>Strategy </li></ul>THE PROJECT: Mudawanat: All About Blogging ictQatar Blogging Forum December 12, 2009 Doha, Qatar PROJECTS
  22. 22. We help solve important problems. <ul><li>Strategy </li></ul>Forum One Communications teamed with ictQatar to sponsor a Forum on blogging in Doha, Qatar <ul><li>Recruited renowned </li></ul><ul><li>international speakers </li></ul><ul><li>Conference planning & coordination </li></ul><ul><li>Moderated panel discussion </li></ul><ul><li>Organized two hands-on </li></ul><ul><li>workshops </li></ul>ROLE
  23. 23. We help solve important problems. <ul><li>Strategy </li></ul><ul><ul><li>WORKSHOPS </li></ul></ul>Forum One Communications organized and lead two blogging workshops <ul><li>Blogging 101: Getting Started and Defining a Blog Strategy </li></ul><ul><li>Blog maintenance and growth management </li></ul><ul><li>Use of social media </li></ul><ul><li>Use of Google Analytics </li></ul>
  24. 24. We help solve important problems. <ul><li>Strategy </li></ul>THE PROJECT: ictQatar: Website Redesign www.ictqatar.qa FUTURE PROJECTS
  25. 25. We help solve important problems. <ul><li>Strategy </li></ul><ul><ul><li>CONCEPT </li></ul></ul>SOLUTION: &quot;Forum One has been selected to develop the information architecture and visual design for an Arabic and English web sites, and develop both sites on the Drupal CMS platform.&quot; NEED: A complete redesign of the main organizational website for ictQatar – slated to launch in January 2011.
  26. 26. We help solve important problems. <ul><li>Strategy </li></ul>THANK YOU QUESTIONS

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