eAccessibility in Qatar ictQatar Policy and Mada Support June 12 2012
Mada Qatar Assis1ve Technology Center • Established in June 2010 • Response to UNCRPD • One stop shop for people with a disability to connect to technology • Any age any need • Access to technology • Access to Digital Content
Mada Qatar Assis1ve Technology Center Research and Awareness Development Consultancy Advice Training Assessment/ Audit Provision of technology
eAccessibility Policy – why ? Ensures persons Removes barriers with disabili1es can to accessing and use computers, mobile using ICT phones, the Internet, products, services ATMs and and applica1ons digital content on an equal basis with others
eAccessibility Policy – why ? Number of people with disability: By type of disability (Diﬃculty) 4000 3500 Number of people with disability 3000 2500 2000 3,402 1500 3,005 2,424 2,355 2,266 1000 1,602 500 1,109 0 Walking Talking & Visual Self-‐Care Remembering Hearing Other Understanding
eAccessibility Policy – why ? Presence & Usage of ICT products in the household Ebook reader 4 6 Tablet PC (iPad/Galaxy Tab) 23 30 Digital music player / iPod 27 39 Internet (on Mobile phone) 26 48 Desktop Computer 49 74 Laptop 57 79 Radio 43 86 Internet (on Laptop/ Computer) 64 86 Fixed line phone 59 96 Television 89 99 Mobile phone 75 100 0 10 20 30 40 50 60 70 80 90 100 Ever Used by disabled person Present in household
5 key barriers 1. Websites designed for audiences in Qatar are mostly not accessible by interna1onal standards – The World Wide Web’s Consor1um’s 2nd edi1on of Web Content Accessibility Guidelines level AA 2. Cri1cal telecommunica1ons services and suppor1ng technologies are s1ll needed by those with disabili1es – emergency services, public pay phones and relay services are s1ll unavailable 3. ATMs do not have features to enable many persons with disabili1es to use them independently 4. Assis1ve Technologies (ATs) – are not widely available to persons with disabili1es and families, teachers and employers are not fully aware of their beneﬁts 5. Local digital content – music, text, audio, images and video is mostly inaccessible to the those with disabili1es in Qatar.
Adtudes and Barriers – Vendors ! “No one else is asking for it” To this we would simply state that this is a condi1on of this tender, and moreover you cannot ignore any legal or policy framework. “We’re an internaOonal company and we can’t comply with every naOonal request” In this case, the value of standards is clear. You are not asking for compliance to a single set of laws or policies, instead you are referring to interna1onal standards upon which most law and policy is based. “We have made a corporate decision to apply to a single internaOonal standard” In this case, it is reasonable to ask which standards and to ask for a compliance report against those standards “We’ll do it, but it’s going to cost you” One can choose to accept the addi1onal costs, but this will need to be factored into the total cost of procurement within the compe11ve dialogue with all those oﬀering a tender. “Disabled people have never complained before.” Unless you have been proac1ve in seeking opinions from disabled people, then this would not be a useful piece of evidence. It makes assump1ons that the person is willing to complain, and in fact believes that a complaint would be listened to, or even that they know how to complain. Moreover, it is reasonable to ask: Have we spoken to disabled stakeholders to gather their opinion?
Website Accredita1on March 2012-‐May 2012 6 1 0
Website Accredita1on Does the website meet agreed standards? Yes No Award; Develop action plan to “Access Certified” status address issues Does the website go beyond Agree plan and AA standards? “Access Planning” status Yes Address issues Award re-submit for review“Access Award” status No Agree Action Plan Address Issues Re-certify
Mada Support Review of Site Consultancy Commitment Training Full Audit
Contact us • Contact: Mike Park Mada, Qatar AssisOve Technology Center e-‐Accessibility Services Address: 8th ﬂoor, Al Nasr Tower B, Al Corniche Road PO Box 24230, Doha, Qatar Oﬃce Telephone: +974 4459 4063 E-‐mail: firstname.lastname@example.org • Website: www.mada.org.qa