Communications Continuity Pandemic Flu Preparation for the Enterprise May 1st, 2009 Jim Cashel Forum One Communications cashel@ForumOne.com / 703 652 4374

Communications Continuity “ Enhance communications and information technology infrastructures as needed to support employee telecommuting and remote customer access” -- checklist item #23 PandemicFlu.gov

“ Enhance communications and information technology infrastructures as needed to support employee telecommuting and remote customer access”

-- checklist item #23

PandemicFlu.gov

Key Challenges A full strategy will involve a mosaic of collaborative technologies (possibly 10 - 20 separate technologies) Communications continuity will only work if based on technologies that are in use , not technologies introduced during a pandemic.

A full strategy will involve a mosaic of collaborative technologies (possibly 10 - 20 separate technologies)

Communications continuity will only work if based on technologies that are in use , not technologies introduced during a pandemic.

Communications Challenges Public Communications Internal Communications Meetings Project Work Internal Policy

Public Communications

Internal Communications

Meetings

Project Work

Internal Policy

Public Communications Home Page Announcements Home Page Blog Third Party Blog We use (for example) Drupal WordPress TypePad

Home Page Announcements

Home Page Blog

Third Party Blog

Internal Communications Intranet Announcements Work Space Announcements Custom Intranet ProjectSpaces.com Del.icio.us

Intranet Announcements

Work Space Announcements

Meetings Phone Conferencing Web Conferencing ConferenceCall.com ReadyTalk WebEx

Phone Conferencing

Web Conferencing

Project Work Intranet Services Workspaces Custom Intranet ProjectSpaces Google Groups LinkedIn Groups

Intranet Services

Workspaces

Internal Policies Wiki Workspaces MediaWiki SocialText ProjectSpaces.com

Wiki

Workspaces

Required Platforms Web Site CMS Intranet Meeting Platforms Blogs Wikis Workspaces

Web Site CMS

Intranet

Meeting Platforms

Blogs

Wikis

Workspaces

Platforms Blogs: Corporate Blog (or any topic) Wikis: Guidelines Documents, Conferences Workspaces: Any workgroup (such as Pandemic Flu planning group)

Blogs: Corporate Blog (or any topic)

Wikis: Guidelines Documents, Conferences

Workspaces: Any workgroup (such as Pandemic Flu planning group)

Tactics for Introducing Technologies Pilots Use Selected Staff Invite Periodic Postings

Pilots

Use Selected Staff

Invite Periodic Postings

Expecting the Unexpected The newest web applications are the most powerful (by far)

The newest web applications are the most powerful (by far)

Katrina: Wikipedia

Katrina: Google Maps + User Overlays

Katrina: Peoplefinder

Peoplefinder: Results 10pm Sunday: Database goes up 4am Monday: 7,000 records 8am Monday: 12,0000 records 9pm Monday: 50,000 records Total: 640,000+ records

10pm Sunday: Database goes up

4am Monday: 7,000 records

8am Monday: 12,0000 records

9pm Monday: 50,000 records

Total: 640,000+ records

Key Challenges A full strategy will involve a mosaic of collaborative technologies (possibly 10 - 20 separate technologies) Communications continuity will only work if based on technologies that are in use , not technologies introduced during a pandemic.

A full strategy will involve a mosaic of collaborative technologies (possibly 10 - 20 separate technologies)

Communications continuity will only work if based on technologies that are in use , not technologies introduced during a pandemic.

Communications Continuity Pandemic Flu Preparation for the Enterprise May 1st, 2009 Jim Cashel Forum One Communications cashel@ForumOne.com / 703 652 4374