Learn how to Create an Innovation Clinic

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Join Gaurav Bhalla & Dr. Andreas Moan for their roundtable discussion on Oslo University Hospital's Clinic of Innovation, and how you can apply their co-creative principles to your organization and …

Join Gaurav Bhalla & Dr. Andreas Moan for their roundtable discussion on Oslo University Hospital's Clinic of Innovation, and how you can apply their co-creative principles to your organization and cultivate great ideas.

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  • 1. Learn How to Create an Innovation Clinic with Gaurav Bhalla & Dr. Andreas Moan a roundtable discussion hosted by CoCreationForum.comSunday, June 3, 12
  • 2. Oslo University Hospital Clinic of Innovation see the video at www.youtube.com/watch?v=DUHPIyFLM8MSunday, June 3, 12
  • 3. The Clinic of Innovation Andreas Moan MD PhD Director of Development Oslo University HospitalSunday, June 3, 12
  • 4. Welcome to our part of the world! 5 million people each putting 100 000 USD in the bank – so far The Clinic of InnovationSunday, June 3, 12
  • 5. Oslo University Hospital • 25 000 people with a pay check in 2011 • Treat 3300 patients every day • Spend one million dollar each day on health care • Publish 4 scientific papers each day • In 2006: one hundred million dollar on research yielding less than one innovation (start-up or patent) each year The Clinic of InnovationSunday, June 3, 12
  • 6. The birth of the Clinic of Innovation 2007 Hospital Research Counsil: This is what the innovation support systems can do for you….. The Clinic of InnovationSunday, June 3, 12
  • 7. Greed is…. The Clinic of InnovationSunday, June 3, 12
  • 8. Hmmmm • Not a tradition for turning science into useful products or services… • What happens if someone has a real good idea about changing the way we deliver our services? The Clinic of InnovationSunday, June 3, 12
  • 9. Very nice BUT The Clinic of InnovationSunday, June 3, 12
  • 10. How do you find, create or foster a culture that stimulates innovation? • FIRST: get your vocabulary right • In a hospital everybody knows what happens in an out-patient ward…. The Clinic of InnovationSunday, June 3, 12
  • 11. THE CLINIC OF INVESTIGATION INNOVATION treats ideas, not patients. DIAGNOSIS We investigate, diagnose, treat and follow up on the idea so that it can be TREATMENT realized. We happily accept ideas from FOLLOW-UP everyone: employees, patients, relatives and external cooperation partners – and there will be no need for referral. The Clinic of InnovationSunday, June 3, 12
  • 12. The Clinic of InnovationSunday, June 3, 12
  • 13. How do you find, create or foster a culture that stimulates innovation? • FIRST: get your vocabulary right • SECOND: Overcome shyness : The Clinic of InnovationSunday, June 3, 12
  • 14. Go for the least innovative of the innovations Gastric surgeon going off duty has two hours to see acutely sick patients instead of admitting them to the hospital during the night The Clinic of InnovationSunday, June 3, 12
  • 15. Picture the chain of events if your mother hurt her hip in the nursing home Idea from a radiography assistant who saw the pain but not the gainSunday, June 3, 12
  • 16. 2002 We are getting too many patients from nursing home WHY • For terminal pain relief • Because the need an IV WHY ARE THEY COMING HERE • The nurses working at the nursing home lack training, experience and self confidence to handle it 2003 PILOT • One nurse from the ER on call (literally) – going out from the hospital to help 2004 TRAINING SESSIONS in the nursing homes 2006 to eternity: Hmmmmmmm…. All nursing homes in Oslo coveredSunday, June 3, 12
  • 17. How do you find, create or foster a culture that stimulates innovation? • FIRST: get your vocabulary right • SECOND: Overcome shyness • THIRD: get management support Nobody will be against innovation Put your money where your mouth is The Clinic of InnovationSunday, June 3, 12
  • 18. Repeat repeat repeat for 10 years The Clinic of InnovationSunday, June 3, 12
  • 19. Portfolio of ideas 15 mnd of portal use: 146 new ideas – 78 are active. external: 16 Category N employee: 68 Admin/procedures 8 diagnostics 11 from research: 24 Research tools 2 from patients: 2 unspecified 31 ICT 13 Interior (environment) 3 Connecting systems 12 drugs 2 Patient logistics 12 Patient routines/procedures 10 equipment 37 Total 146Sunday, June 3, 12
  • 20. Co-creation spreads like an infectious disease • Starting with an Idea • Establishing the Clinic of Innovation Aug 15, 2007 – Aug 18: homepage at Harvard hospital • EU funding 2008 • Established in Denmark and Sweden 2008 • Norway: – one other hospital opened their COI – (at least) two in the process • Working with NHS • Working with our first US customersSunday, June 3, 12
  • 21. Where do we go from here? The Clinic of InnovationSunday, June 3, 12
  • 22. We are heading your way Networks and co-creation is changing the world What better area than health? Public health? The Clinic of InnovationSunday, June 3, 12
  • 23. Example 1! ! inHouse I can beat these guys anytime -easy The Clinic of InnovationSunday, June 3, 12
  • 24. OUS has 2200 physicians connected to the same Intranet Patient of the week History: Labs: Radiology: What is the diagnosis? The Clinic of InnovationSunday, June 3, 12
  • 25. Example 2 To create change you have to disrupt How do you convince public health that the time for change is here? The Clinic of InnovationSunday, June 3, 12
  • 26. Empower patient – from commodity to customer! It is time for Dr. Bob to hand over the paper work The Clinic of InnovationSunday, June 3, 12
  • 27. Do you remember… A bank used to be a building Guess who’s happily doing the work now? The Clinic of InnovationSunday, June 3, 12
  • 28. What happens if we let the patient in • Meaning – Access to read her medical journal – Access to add comments to his journal QUALITY SKYROCKETS OVER NIGHT The Clinic of InnovationSunday, June 3, 12
  • 29. And why should not the patient do some part of the work? • A doctor may be a specialist in medicine • Every patient is a specialist in her/himself – 250 signs: the effect of your treatment was……. I don’t trust me or my doctor enough to be happy about my medical journal looking like this The Clinic of InnovationSunday, June 3, 12
  • 30. 28 Patient as co-worker Gives you 10.9 million Google hits….. Utvikling og omstillingSunday, June 3, 12
  • 31. Clinic of Innovation 2.0 • Hoisting the pirate flag • Using everything we learned about communication, networks, storytelling – and everything we can learn about co-creation and social networks – • TO LET THE PATIENT IN The Clinic of InnovationSunday, June 3, 12
  • 32. The Clinic of INNOVATION Where Ideas are Born, Nurtured and Grown The Clinic aims to foster innovation by soliciting ideas from health care professionals, research companies, and others outside of the health care industry www.idepoliklinikken.no The Clinic of InnovationSunday, June 3, 12
  • 33. The Clinic of InnovationSunday, June 3, 12
  • 34. L IALearn How to Create T N an InnovationEClinic F ID A Virtual Roundtable with Gaurav Bhalla & N The Oslo University Hospital, Clinic of Innovation O Friday June 1, 2012 C 11:00 AM to 1:00 PM (EST)Sunday, June 3, 12
  • 35. Clinic of Innovation: 5 Key Lessons Lesson # 1 Ltake off IA • Employees are assets – if you want to launch without your employees N T effective co-creation programs, don’t E F ID N O C 2Sunday, June 3, 12
  • 36. Clinic of Innovation: 5 Key Lessons Lesson # 2 L IA • Make a commitment – people, structure, processes, and resources NT E F ID N O C 3Sunday, June 3, 12
  • 37. Clinic of Innovation: 5 Key Lessons Lesson # 3 every single idea submitted withA • Honor your commitments – engage with L T I equal N enthusiasm, attention, and sincerity E F ID N O C 4Sunday, June 3, 12
  • 38. Clinic of Innovation: 5 Key Lessons Lesson # 4 L it IAinfinitely • Invest Continuously - starting a COI is the N T easy part (sorry, relatively easier); keeping humming, and scaling operations is more difficult E F ID N O C 5Sunday, June 3, 12
  • 39. Clinic of Innovation: 5 Key Lessons Lesson # 5 L is not IA they are • Focus on both outcomes and inputs - N T celebrating successes is important; this a strong suit of the Norwegians, but E learning fast; as the old saying goes – nothing succeeds like success F ID N O C 6Sunday, June 3, 12
  • 40. In Summary: 5 Key Lessons L TIA E N FID N O C 7Sunday, June 3, 12
  • 41. In Summary: 5 Key Lessons L Honor your 1 IA 3 commitments Employees 2 NT are assets Make a E Focus on outcomes ID and inputs commitment F Investments N O4 don’t end with 5 C starting a COI 7Sunday, June 3, 12
  • 42. Q. How do you differentiate between crowdsourcing and co-creation?Sunday, June 3, 12
  • 43. Q. What do you consider the scope of the hospital’s innovation? Do the custodians and janitors innovate new trash cans?Sunday, June 3, 12
  • 44. Q. How many of your innovations come directly from the patients themselves?Sunday, June 3, 12
  • 45. Q. How do you reward people for their contributions?Sunday, June 3, 12
  • 46. Q. Are there innovations that are cost-prohibitive to implement? How do you determine which innovations are feasible?Sunday, June 3, 12
  • 47. Thanks for watching! learn more about co-creation and innovation at CoCreationForum.comSunday, June 3, 12