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Technology Management In The Age of the Customer

by on Dec 23, 2013

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Forrester Research CEO George Colony's presentation at ICT CIO Day, November 26, 2013. The age of the customer is a 20-year business cycle in which the most successful companies will reinvent ...

Forrester Research CEO George Colony's presentation at ICT CIO Day, November 26, 2013. The age of the customer is a 20-year business cycle in which the most successful companies will reinvent themselves to systematically understand and serve increasingly powerful customers.

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