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Christmas special offers your hotel

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Christmas special offers your hotel Christmas special offers your hotel Presentation Transcript

  • Proposal for Your Hotel Enhancing Customer Experience
  • 3 Proposals
    • Offering the follow you bag service
    • A Christmas Shopping Promotion
    • Making Conference Life Easier
  • #1 follow your bag service
    • Fully web based customer service
    • Customer logs onto http://www.followyourbag.com
      • Books their bag(s) for return journey home
      • Pays the cost, makes the arrangements
    • No involvement for the hotel
    • Commission of 5% for every item
    • booked
  • #2 Christmas Shopping Promotion
    • Offer for customers visiting Your Hotel for Christmas break and shopping.
    • To include 1 bag home delivered as part of hotel Christmas offer. Cost to hotel to be agreed for each bag delivered.
    • Additional bags/items can be booked by guests directly with follow your bag.
    • Additional bags cost to be agreed.
  • #3 Making Conference Life Easier
    • As part of Your hotel conference offer to conference organisers: -
      • All equipment/display/stands etc to be shipped to follow your bag warehouse for central collection.
      • Cost to conference organiser, who passes onto to exhibitors, agreed fixed rate per exhibitor stand.
    • All conference equipment is then delivered by arrangement with hotel
    • All conference equipment is also collected by arrangement with hotel
  • Process & Customer Service - follow your bag
    • Minimal hotel involvement: -
      • Cards/leaflets with concierge & at reception
      • Exchange of logo/hyperlinks on Hastings and follow your bag websites
      • Full customer support via fyb Customer Care Centre
    • Commission due hotel of 5% on all sales
  • Process & Customer Service - Christmas Shopping Offer
    • Minimal hotel involvement: -
      • 1 bag included in hotel customers’ deal
      • Additional bags can be booked by customer directly with fyb on telephone
      • fyb will record and provide daily manifest of bags moved/booked
    • Offer can be customised to suit Your hotel
  • Process & Customer Service - Easy Conference Life
    • Minimal hotel involvement: -
      • Hotel advises conference organiser of new arrangements
      • fyb manages all conference exhibitors and liaises with conference organiser
      • All equipment delivered/collected by arrangement with hotel
    • Exhibitors can use fyb for onward return of all equipment if they choose
    • Exhibitors can use fyb to erection & dismantle displays if they choose
    • Fyb will provide a manifest for all equipment
    • moved
  • Benefits to Your Hotel & Guest
    • All three proposals focus on the unique follow your bag Value Proposition: -
      • Take the pain, hassle and expense of taking your bag with you when going on international travel - we can pick it up and deliver it door to door for you. Ideal for business, and a nice treat for personal travelling!
    • Full fyb Customer Care Centre
    • Commission to hotel
  • Next Steps
    • Contact Follow Your Bag and discuss.
    • Agree a customised solution for Your hotel.
    • fyb write process maps so everyone knows how things work
    • Prepare the promotion materials:
      • Hotel with Christmas Shopping offer
      • Fyb with fyb info cards for lobby
      • Hotel with additions to their Conference Organisers information pack
    • Exchange of logos’ & hyperlinks for web
    • sites
  • Please contact us… david@followyourbag.com David Rogers adrian@followyourbag.com Adrian Gundy http://www.followyourbag.com Customer Care Centre From within UK 0845 304 5531 From outside UK +44 845 304 5531