Social Usability Workshop at Frontiers of Interaction 2010

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Social Usability Workshop at Frontiers of Interaction 2010

  1. Social Usability Workshop Gianandrea Giacoma & Davide ‘Folletto’ Casali
  2. 0 This workshop
  3. 1 2 3 4
  4. Intro Analysis Design End 20’ 45’ 50’ 5’ 1 2 3 4
  5. Intro Analysis Design End 20’ 45’ 50’ 5’ 1 2 3 4
  6. 1 What is Social Usability?
  7. Everything is social
  8. The walkman Designed to isolate oneself, used to connect people.
  9. Word A personal tool used to create text... to be shared.
  10. The wall Designed to divide, it’s a meeting point for teenagers.
  11. Motivational Design Social Usability
  12. Social Dynamics System
  13. Social Dynamics ? System
  14. Social Dynamics Social Usability System
  15. Social Usability is a quality attribute that assesses how easy social interaction are to make.
  16. Social Dynamics If we remove Social Social Usability Usability... System
  17. ...we are Social removing social Dynamics dynamics as well Social Usability System
  18. Social Usability is an enabling factor
  19. But, it isn’t a must!
  20. I may want to emphasize useful social behaviours
  21. I may want to dampen harmful social behaviours
  22. Balance
  23. Four properties: RICE R E I C
  24. Relations findability curiosity time themes R excellence management privacy separation proximity public relations
  25. Identity amplitude appearance mood interests person I uniqueness privacy group avatar
  26. Communication speed richness quantity private plural public sync C async parallelism aggregability
  27. Emergence of Groups findability easiness presence E longevity liveliness bottom-up frequency
  28. No more patterns!
  29. We want the reasons behind patterns, a pattern without context is deceiving!
  30. Is there a way to ____?
  31. For example:
  32. Is there a way to express yourself? I
  33. Is there a way to show up in a group due to the things you do? E
  34. The process
  35. 1 Outline giving a star-evaluation to the elements on the list
  36. 1 Outline giving a star-evaluation to the elements on the list 2 Analysis finding the user paths/journeys, maybe using goms.
  37. 1 Outline giving a star-evaluation to the elements on the list 2 Analysis finding the user paths/journeys, maybe using goms. 3 User tests asking the same questions to an user, during a test
  38. 1 Outline giving a star-evaluation to the elements on the list 2 Analysis finding the user paths/journeys, maybe using goms. 3 User tests asking the same questions to an user, during a test 4 Merge correlating the design objectives
  39. 2 Analysis with Social Usability
  40. Analysis — Create groups of max 5 people each. — Agree on a website to analyze using the Social Usability Checklist. — Which properties do exist? — Which properties are missing? — It’s possible to improve it? — Is there something to be added? 20’ — Is there something to be removed?
  41. Discussion — for each group: — Show the best case found. — Show the worst case found. — What’s the first thing that you will change? Why? Does it add or improve a social property? 20’
  42. 3 Design with Social Usability
  43. Design — No more groups now! :) — for each one of you: — Choose a single item in the Social Usability Checklist. — Try making a paper prototype in 15’ for that item. 15’
  44. Test — Create pairs. — for each pair: — Make a mini usability testing with the paper prototype you just did. — Six minutes for each person, then change roles. — In the end, try to sum up what’s 12’ changed.
  45. Discussion — Let’s see the prototypes! — What was your objective? — Did you found anything interesting? — Could it be an universal solution, or a local one? — Could we integrate all the solutions here in a single social network? — Will a different objective change 20’ your design?
  46. 4 Wrapping up
  47. The Social Usability methods
  48. can be applied to both existing services
  49. and new ideas.
  50. “Social” is overrated
  51. You have to choose: avoid doing everything.
  52. It’s important to relate the sociality with:
  53. objectives
  54. and motivations
  55. Designing with Social Usability means this: choosing.
  56. You have to evaluate every element in the Checklist with motivations and objectives.
  57. Q&A — Feel free to ask or comment! ;)
  58. ma as ali iac o o’ C G lett nd rea Folm.com e ‘ alis ana i.com id om i ail.c avseminim G da zion ni m a@g m D en om ibri ridazio .giaco int lletto ma il.c a @fo tto@g @ib andre gian folle Frontiers of Interaction 2010 Rome, 3-4 june 2010 frontiersofinteraction.it

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