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Social Usability Workshop at Frontiers of Interaction 2010
 

Social Usability Workshop at Frontiers of Interaction 2010

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    Social Usability Workshop at Frontiers of Interaction 2010 Social Usability Workshop at Frontiers of Interaction 2010 Presentation Transcript

    • Social Usability Workshop Gianandrea Giacoma & Davide ‘Folletto’ Casali
    • 0 This workshop
    • 1 2 3 4
    • Intro Analysis Design End 20’ 45’ 50’ 5’ 1 2 3 4
    • Intro Analysis Design End 20’ 45’ 50’ 5’ 1 2 3 4
    • 1 What is Social Usability?
    • Everything is social
    • The walkman Designed to isolate oneself, used to connect people.
    • Word A personal tool used to create text... to be shared.
    • The wall Designed to divide, it’s a meeting point for teenagers.
    • Motivational Design Social Usability
    • Social Dynamics System
    • Social Dynamics ? System
    • Social Dynamics Social Usability System
    • Social Usability is a quality attribute that assesses how easy social interaction are to make.
    • Social Dynamics If we remove Social Social Usability Usability... System
    • ...we are Social removing social Dynamics dynamics as well Social Usability System
    • Social Usability is an enabling factor
    • But, it isn’t a must!
    • I may want to emphasize useful social behaviours
    • I may want to dampen harmful social behaviours
    • Balance
    • Four properties: RICE R E I C
    • Relations findability curiosity time themes R excellence management privacy separation proximity public relations
    • Identity amplitude appearance mood interests person I uniqueness privacy group avatar
    • Communication speed richness quantity private plural public sync C async parallelism aggregability
    • Emergence of Groups findability easiness presence E longevity liveliness bottom-up frequency
    • No more patterns!
    • We want the reasons behind patterns, a pattern without context is deceiving!
    • Is there a way to ____?
    • For example:
    • Is there a way to express yourself? I
    • Is there a way to show up in a group due to the things you do? E
    • The process
    • 1 Outline giving a star-evaluation to the elements on the list
    • 1 Outline giving a star-evaluation to the elements on the list 2 Analysis finding the user paths/journeys, maybe using goms.
    • 1 Outline giving a star-evaluation to the elements on the list 2 Analysis finding the user paths/journeys, maybe using goms. 3 User tests asking the same questions to an user, during a test
    • 1 Outline giving a star-evaluation to the elements on the list 2 Analysis finding the user paths/journeys, maybe using goms. 3 User tests asking the same questions to an user, during a test 4 Merge correlating the design objectives
    • 2 Analysis with Social Usability
    • Analysis — Create groups of max 5 people each. — Agree on a website to analyze using the Social Usability Checklist. — Which properties do exist? — Which properties are missing? — It’s possible to improve it? — Is there something to be added? 20’ — Is there something to be removed?
    • Discussion — for each group: — Show the best case found. — Show the worst case found. — What’s the first thing that you will change? Why? Does it add or improve a social property? 20’
    • 3 Design with Social Usability
    • Design — No more groups now! :) — for each one of you: — Choose a single item in the Social Usability Checklist. — Try making a paper prototype in 15’ for that item. 15’
    • Test — Create pairs. — for each pair: — Make a mini usability testing with the paper prototype you just did. — Six minutes for each person, then change roles. — In the end, try to sum up what’s 12’ changed.
    • Discussion — Let’s see the prototypes! — What was your objective? — Did you found anything interesting? — Could it be an universal solution, or a local one? — Could we integrate all the solutions here in a single social network? — Will a different objective change 20’ your design?
    • 4 Wrapping up
    • The Social Usability methods
    • can be applied to both existing services
    • and new ideas.
    • “Social” is overrated
    • You have to choose: avoid doing everything.
    • It’s important to relate the sociality with:
    • objectives
    • and motivations
    • Designing with Social Usability means this: choosing.
    • You have to evaluate every element in the Checklist with motivations and objectives.
    • Q&A — Feel free to ask or comment! ;)
    • ma as ali iac o o’ C G lett nd rea Folm.com e ‘ alis ana i.com id om i ail.c avseminim G da zion ni m a@g m D en om ibri ridazio .giaco int lletto ma il.c a @fo tto@g @ib andre gian folle Frontiers of Interaction 2010 Rome, 3-4 june 2010 frontiersofinteraction.it