Citizen Centric Governance for Smart Territories

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This study highlights the needs of a strategy for the application of the user-centricity paradigm to a smart territory as result of an extensive international campaign engaging around one thousand of citizens and four hundred organisations. A simple scheme for defining the role and the governance of a territory in the achievement of targets of sustainability and improved acceptance of public services is defined in terms of trends outlined by white papers, targets and methods of citizens’ engagement.

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Citizen Centric Governance for Smart Territories

  1. 1. TITLE Citizen Centric Governance for Smart Territories SPEAKER Francesco Niglia KoySLab Studio FNIN People Centered Smart Territories Smart City Exhibition 2013 , Bologna 16/10/2013
  2. 2. WHO’S WHO Francesco Niglia Research Director KOYS LAB CEO FNIN Carlo Maria Medaglia Professor Sapienza University of Rome Laura Schina Policy Director KOYS LAB F. NIGLIA Citizen Centric Governance - People Centered Smart Territories SCE2013
  3. 3. Our time to talk about… The main idea and trends Our concept of user-centricity A preliminary proposal Alignment with main initiatives Some ideas for future analysis Some references F. NIGLIA Citizen Centric Governance - People Centered Smart Territories SCE2013
  4. 4. The main idea: scale-up the user-centricity Starting from the experiences of a 3-years European activity for the analysis of user-centric services • scale-up the paradigm of application of the usercentricity from a small community to a wider one i.e. a smart territory, • by scaling-up the number of users (towards smart cities, smart territories, towards policies) • by scaling-up the concept of user (from citizens, to policy makers, to territories) F. NIGLIA Citizen Centric Governance - People Centered Smart Territories SCE2013
  5. 5. The adopted user-centricity paradigm www.net-eucen.org An user-centered services involve users/citizens in:  Co-design stage eGovernment Action Plan 2011-2015. Public services can gain in efficiency and users in satisfaction […] being designed […] in collaboration with them whenever possible.  Development and implementation stages eGovernment Action Plan 2011-2015. Collaborative Production of Services: The involvement of third parties needs to be explored […] engage businesses, civil society and individual citizens  Deployment and running stages The Malmö Declaration Improve eGovernment services to cater for the different needs of users and deliver them in the most effective way F. NIGLIA Citizen Centric Governance - People Centered Smart Territories SCE2013
  6. 6. NET-EUCEN: Mapping of cases ASSISTED WALKS DIGITAL CITIZENS ENGAGEMENT SERVICES FOR RURAL AREAS eCITIZENS MOBILITY INCLUSION PUBLIC PRIVATE ECONOMIC ACTIVITY SOCIAL IMMIGRATION WORK & CAREER ENTREPRENEURSHIP HEALTHCARE EDUCATION DIGITAL SKILLS e-HEALTH F. NIGLIA Citizen Centric Governance - People Centered Smart Territories SCE2013
  7. 7. NET-EUCEN: Mapping of cases ASSISTED WALKS DIGITAL CITIZENS ENGAGEMENT SERVICES FOR RURAL AREAS eCITIZENS MOBILITY WORK & CAREER EDUCATION INCLUSION INTEGRATED SOLUTIONS PUBLIC PRIVATE SOCIAL SMART IMMIGRATION ECONOMIC ACTIVITY COMMUNITIES ENTREPRENEURSHIP HEALTHCARE & DIGITAL TERRITORIES e-HEALTH SKILLS F. NIGLIA Citizen Centric Governance - People Centered Smart Territories SCE2013
  8. 8. A sample of EC trends VP Neelie Kroes • "Smart cities are a great example. They create platforms, and use them, making open data and applications available – to citizens, to developers, to innovators, to come up with yet more ideas.“ - Creating tomorrow's Internet, SPEECH/13/671, 3rd September 2013. …and more … • "The information from open public administrations is a rich fuel for innovation. The benefits are there for all to see: as citizens can enjoy new creative apps and services.” -Smarter cities in a connected continent, SPEECH/13/ 680, 5th Sept. 2013 F. NIGLIA Citizen Centric Governance - People Centered Smart Territories SCE2013
  9. 9. …and the European Population… Predominantly Urban Regions (cities) IR + PRR ≈ 60% BG – CZ – DK – DE FR – IT – PL – SE NO – CH – MK – TR Intermediate Regions (towns and suburbs) BE – HE – ES – LV NL – PT – UK EE – HR – LT – HU AT – RO – SK – FI Predominantly Rural Regions (rural areas) Eurostat - 2011(online data codes: urt_gind3 and demo_r_gind3) F. NIGLIA Citizen Centric Governance - People Centered Smart Territories SCE2013
  10. 10. Some key issues What is user-centricity? participation Matter of technology Answer to user needs awareness In order to have smart cities we need smart citizensʺ • It’s thinking about new solutions with the user • It’s adaptation. • a multi-level user/citizen empowerment F. NIGLIA Citizen Centric Governance - People Centered Smart Territories SCE2013
  11. 11. Scaling the paradigm …OK for user-centricity for citizens… • Further initiative might improve mapping more areas, refining methodologies for engagement What about scaling the paradigm? • Scale – up number of users: towards smart cities, smart territories, towards policies • Scale towards the concept of users: from citizens, to policy makers, to territories… F. NIGLIA Citizen Centric Governance - People Centered Smart Territories SCE2013
  12. 12. SIZE of COMMUNITY Continental USER CENTRICITY Countries, Central Govt. Communities smart cities associations Citizens, users C.A.P.S. User- β awareness Co-design Policy ENGAGEMENT making pressreqs testing Co-decision web Web2.0 IoT Sensing, wearable …ubiquitous AI, virtual telepathy, brain-machine I/O augmented counsciousness
  13. 13. Scaling towards users SUBJECTS TARGET NEED OF CITIZENS SERVICES POLICY MAKERS P.MAKING 2.0 GOVERNMENT WELFARE BALANCE STABILITY… SMART CITY / TERRITORY INTEGRATED P.A. PUBLIC OPINION OPEN DATA F. NIGLIA Citizen Centric Governance - People Centered Smart Territories SCE2013
  14. 14. Scaling up the approach SUBJECTS TARGET ACTUATOR CITIZENS SERVICES LOCAL P.A. COMMUNITIES SMART CITIES COUNTRIES SMART TERRITORY BUSINESS + INTEGRATED PRIVATE SECTOR SERVICES SUSTAINABILITY + CENTRAL GOVERNMENT F. NIGLIA Citizen Centric Governance - People Centered Smart Territories SCE2013
  15. 15. Our proposal: citizens engagement • User-engagement and involvement in on-line surveys and face-to-face meetings • Definition of common territorial problematic • Creating an hook by clear exposing the rights to – Participate in the co-creation process – not be excluded from forthcoming Big Data services – not share every personal information on public DB  A network of policy makers, sharing target of optimization, strategies and continuous monitoring. F. NIGLIA Citizen Centric Governance - People Centered Smart Territories SCE2013
  16. 16. Our proposal꞉manage territorial hubs A smart territory defines a number of shared issues • Define a minimum QoS for each inhabitant cluster in the whole territory • Define sustainability as re-group of issues and needs of people • Multi-cycle validation of services …and broadband, integrated multimodal mobility.. Integrated Public Administrations. Not only linked open data. F. NIGLIA Citizen Centric Governance - People Centered Smart Territories SCE2013
  17. 17. Our proposal: testing the model A smart territory manages smart integrated services (i.e.) multimodal mobility for impaired people + public services + energy efficiency • Single technologies / innovation could be pretested in defined areas such smart cities – Full integration with living labs method.  A task-force of smart-cities for the geographic definition of a smart territory boundaries (even distributed) sharing innovation targets. F. NIGLIA Citizen Centric Governance - People Centered Smart Territories SCE2013
  18. 18. Alignment with the Digital Agenda for EU eGovernment indicators eParticipation Co-creation ICT training Smart Grids Smart Cities Scenarios Broadband Open data business eSkills for citizens Awareness F. NIGLIA Citizen Centric Governance - People Centered Smart Territories SCE2013
  19. 19. Suggested explorative area SIZE of COMMUNITY USER CENTRICITY ENGAGEMENT F. NIGLIA Citizen Centric Governance - People Centered Smart Territories SCE2013
  20. 20. Next steps? • An already running study: "The role of the user centricity in the definition of future strategies for growth and innovation in the policy modelling domain". (Niglia, al.) • Focus on the role and needs of policy makers – Involving citizens in policy making – Providing interoperable and measurable tools – A study on the needs of policy makers F. NIGLIA Citizen Centric Governance - People Centered Smart Territories SCE2013
  21. 21. Preliminary references • • • • • • • • NET-EUCEN Future scenarios for S4U A survey about user-centricity adoption in Europe Citizen Centric Governance in Europe Peripheria The Human Smart Cities Manifesto, Networking Citizen-driven Innovation Digital Agenda Assembly 2013 Going smart and accessible in public services and cities Eurostat regional yearbook 2013 Eurostat Demographic balance and crude rates 2013 VP Neelie Kroes “Creating tomorrow's Internet” • VP Neelie Kroes “Smarter cities in a connected continent” F. NIGLIA Citizen Centric Governance - People Centered Smart Territories SCE2013
  22. 22. Happy to discuss! Any question? Francesco Niglia francesco@fnstudio.net fniglia@koyslab.eu Skype: effennebis twitter: @fnpolicy www.linkedin.com/in/francesconiglia F. NIGLIA Citizen Centric Governance - People Centered Smart Territories SCE2013

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