Az ispi nov 2012

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A presentation of numerous tools for use by knowledge workers in organizations. Some apply to the individual level, some to the process level and some to the organizational level. All are useful in various ways in various settings.

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Az ispi nov 2012

  1. 1. A Potpourri of Tools for KnowledgeWorkersAn Interactive PresentationArizona Chapter ISPI – November 7, 2012by Fred Nickols, CPT
  2. 2. Session Overview Introduction Four Categories of Tools General Purpose Problem Solving Organizational Human Performance Q&A The Book© Fred Nickols 2012 2
  3. 3. General Purpose Tools Goals Grid Strategy-Execution Matrix Change Acceptance Cycle OAR Planning-Action Model Energy Equations© Fred Nickols 2012 3
  4. 4. The Goals Grid© Fred Nickols 2012 4
  5. 5. Strategy-Execution Matrix© Fred Nickols 2012 5
  6. 6. Change Acceptance Cycle© Fred Nickols 2012 6
  7. 7. The OAR Model© Fred Nickols 2012 7
  8. 8. Energy Equations© Fred Nickols 2012 8
  9. 9. Problem Solving Tools Five Kinds of Gaps Three Approaches Problem Solving Bases EL PASO Model Solution Engineering Performance Architecture© Fred Nickols 2012 9
  10. 10. Five Kinds of Gaps© Fred Nickols 2012 10
  11. 11. Three Approaches© Fred Nickols 2012 11
  12. 12. Problem Solving Bases© Fred Nickols 2012 12
  13. 13. The EL PASO Model© Fred Nickols 2012 13
  14. 14. Solution Engineering© Fred Nickols 2012 14
  15. 15. Performance Architecture© Fred Nickols 2012 15
  16. 16. Organizational Tools The Infinite Loop Model The Sustainable Organization Three Kinds of Strategy The 4R Process Model Stakeholder Relationship Stakeholder Scorecard© Fred Nickols 2012 16
  17. 17. Infinite Loop Model© Fred Nickols 2012 17
  18. 18. Sustainable Organization© Fred Nickols 2012 18
  19. 19. Elements of Organization© Fred Nickols 2012 19
  20. 20. Three Kinds of Strategy© Fred Nickols 2012 20
  21. 21. 4R Process Model© Fred Nickols 2012 21
  22. 22. Stakeholder Relationship© Fred Nickols 2012 22
  23. 23. Stakeholder Scorecard© Fred Nickols 2012 23
  24. 24. Human Performance Tools Omission-Commission Matrix Skinner meets Lewin P=f(I…E…) The GAP-ACT Model Elements of Performance PCT 101© Fred Nickols 2012 24
  25. 25. Omission-Commission© Fred Nickols 2012 25
  26. 26. Skinner meets Lewin© Fred Nickols 2012 26
  27. 27. P = f(I…E…)© Fred Nickols 2012 27
  28. 28. The GAP-ACT Model© Fred Nickols 2012 28
  29. 29. Elements of Performance© Fred Nickols 2012 29
  30. 30. PCT 101© Fred Nickols 2012 30
  31. 31. Q & A© Fred Nickols 2012 31
  32. 32. Contact Information© Fred Nickols 2012 32Fred NickolsManaging PartnerDISTANCE CONSULTING LLC1558 Coshocton Ave – Suite 303Mount Vernon, OH 43050(740) 504-0000fred@nickols.uswww.nickols.us“Assistance at a Distance” SM

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