1. OPGMA: EMERGENCY PREPAREDNESS
Eric Barrett & Rob Leeds
The Ohio State University Extension/OARDC
OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Risk Management
• Perform a Risk Analysis
• Determine your actions
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Safety vs. Emergency
Safety Preparations
Putting in fire control systems
Making rules
Eliminating potential injury „items‟
Equipment back-ups
Etc…………
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Emergency Preparedness
The National Fire Protection
Association (NFPA)
“Activities, tasks, programs, and
systems developed and implemented
prior to an emergency that are used to
support the prevention of, mitigation
of, response to, and recovery from
emergencies.”
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Why Be Prepared in Emergency
Management?
• Emergencies and disasters do not discriminate -
they can happen anytime, anywhere, and to anyone.
• Just as individuals and families must prepare for
emergencies, so too must businesses.
Preparedness helps to ensure the safety of
people and assets, which in turn helps to protect
the business investment itself.
•Agriculture operations are unique compared to other
businesses.
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
What does it mean to be Emergency
Ready?
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
What‟s your roadmap?
1. Start a plan page for each of our topics
2. Set up a check-list for each plan page
3. Set up a support team
4. Start to work your plan into place
5. Implement at your farm
Prepare…Respond…Recover…Improve
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Your Support Team
• Meet with local fire department, Health
Department, EMA, Sheriff, Local Police,
Attorney and Insurance Representative .
• Each team member has a Unique role
• Host a familiarization tour of your market
and operation
• Provide a copy of finish product to team
members.
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Starting the Plan
Emergency contact numbers
• Owner/operator‟s phone
• Fire/sheriff/squad
• Gas/electric supplier
• Health Department
• Insurance provider
• Neighbor/other person familiar
with operation
• Equipment dealer
• City, County, State orgs.
• Other
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Property Map(s)
• Directions to market
• Maps with access points
• Facility maps for buildings,
• Landscape maps including
wells, ponds, lagoons, propane
tanks, electric poles, etc.
Starting the Plan
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
What‟s your roadmap?
1. Start a plan page for each of our topics
2. Set up a check-list for each plan page
3. Set up a support team
4. Start to work your plan into place
5. Implement at your farm
Prepare…Respond…Recover…Improve
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Natural Disasters
Storms, Tornados, Floods, …
• City, County and State Emergency
Management Agencies and Services
are typically available for large
disasters
• Insurance companies
• Prepare for localized and seasonal
emergencies
pop-up thunder storms
localized flash flooding
high winds
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Have 2+ Ways to Stay Informed of
Weather Conditions:
• Local radio and TV stations
• Cable television channels (i.e.The Weather Channel) can
provide up-to-date radar forecasts
• Internet – many options. i.e. -The National Weather Service
Web site provides local weather forecasts, current warnings
and radar images.
• Subscribe to notification services that deliver e-mail and text
messages for local warnings & watches
• Purchase NOAA Weather Radio, with Specific Area Message
Encoding (SAME) that can be programmed to deliver warnings
for only your area
• Consider taking NWS Storm Spotter classes
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Designate a Storm Shelter
• Shelters should be structurally sound and not in
danger of collapse during severe storms. FEMA
has criteria of what constitutes an adequate area.
• Should provide protection from wind, blowing
debris and lightning.
• Do not permit anyone to seek shelter near trees or
other tall objects.
• Keep people away from
doorways, windows, electrical appliances and
plumbing.
• Wired telephones should not be used during
thunderstorms because of the risk of
electrocution, but cordless and cellular phones are
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Natural Disasters
Storms, Tornados, Floods,…
http://www.ready.gov/business
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Natural Disasters
Storms, Tornados, Floods,…
http://www.sba.gov/content/disaster-preparedness
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Fire
Class A – ordinary combustibles (wood, cloth, paper)
Class B – flammable liquids, gases, greases
Class C – energized electrical equipment
Class D – combustible metals
Class K – kitchen fires, specifically deep fryers
Letter classification given an extinguisher to designate the class or
classes of fire on which it will be effective.
A B C D
Ordinary
Combustibles
Combustible
Metals
Flammable
Liquids
Electrical
Equipment
Kitchen
Deep Fryers
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
• Emergency exit plans for all areas of the
enterprise and train all staff on how to
evacuate customers in the event of a fire
or other emergency.
Fire
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Injuries &
Medical Emergencies
Emergency Management
• Plan & Educate (employees & visitors)
• Employee Training
• Establish Emergency Protocol
• Enable Emergency Vehicle Assess To All Areas
• Have Employee Identified To Direct Emergency
Responders
• Have Emergency Information Available
• Fill Out Incident Report Form
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Animals
Hand Washing Area
Injuries &
Medical Emergencies
CDC Recommendations
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Equipment Failure
Financial
Credit card system
Tractor won‟t start
Records unavailable
Tent destroyed by winds
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Lost Power/Utilities
Can you stay open?
• Worth having generator?
• Water for food service
• Septic issues
• Your payment systems
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Traffic Accident
• Train Staff To Call 911 And Give Location
• Treat As An Off Farm Accident
• Provide Emergency Access
• Work With Officials To Mitigate Risk To
Emergency Responders
Traffic Accident
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Traffic Accident
Closed or Reduced access to farm
• Create additional issues
• Directing Traffic, who?
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Lost Child
• Preparing
• Informing guests
• i.e. – Cell# on a wristband
• Informing Employes
• „Lost‟ Child Incident
• Utilize “CODE: Adam”
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Lost Child
• Communicate
• Search
• Reunite
• Communicate
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
• Bad Impression of market
• Dispute could escalate
• Removing from market
Aggressive Guests
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Shooting
One local sheriff recommends:
• Run
• Hide
• Fight/Re-group
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Shooting
• Mass shootings
• Domestic Issues
39. Recover and Improve Practices
OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Back to the roadmap…
1. Start a plan page for each of our topics
2. Set up a check-list for each plan page
3. Set up a support team
4. Start to work your plan into place
5. Implement at your market
Prepare…Respond…Recover…Improve
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Who‟s in charge? This is the
communications person on the farm or
Market.
• Every question goes to this one
person
• It‟s part of your plan
• Do not deviate no matter what
• Consider a professional PR person
Recover
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Recover
Public Relations Plan
• Pre-plan initial responses based on
the categories we‟ve reviewed
• Run these by your support team
• No response means they will talk to
„anyone else‟ who wants to comment
on the situation.
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Recover
• Notifications
– Insurance
– Attorneys
• What to improve, how quick if any kind of
suit being filed
– Others
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Media, Social Media &
Emergency Management
• Customer „Posts‟
• Your posts
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Get ideas from some experts, i.e. Red Cross
http://www.redcross.org/www-
files/Documents/pdf/SocialMediainDisasters.pdf
Media, Social Media &
Emergency Management
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Improve Practices
• Revisit Plan
• Address any holes you discovered
• Update policies learned
– From EMA, Sheriff, police, attorney,
etc.
• Update
– Employee manuals
– Employee training
– Signage/postings
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Improve Practices
• Not just disasters at your farm or
market
• Base on media stories of other
operations:
• Schools
• Fairgrounds
• Farms
• Update your plan based on what
happened
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
http://www.safeagritourism.com
Checklists:
• Easiest way to
review regularly
• Divided into
sections by
emergency
Needs to be your own:
• Use the models out
there
• Base on our
categories
• Review yearly
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Quick Access Guide
• Helps employees respond faster
• Can be posted with fire extinguishers
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Additional Resources
FEMA course for Tourism & Hospitality
http://training.fema.gov/EMIWeb/edu/empa.asp
http://www.sustainabletourismonline.com/awms/Uploa
d/HOMEPAGE/AICST_Risk_management.pdf
Integration of Tourism into National Emergency
Structures and Processes
http://rcm.unwto.org/en/content/about-tourism-
emergency-response-network-tern-0
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Summary
• Emergency preparedness is a
form of business management.
As you move forward in your
business strategies, consider the
risks and hazards that affect your
business.
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OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER
OHIO STATE UNIVERSITY EXTENSION
Rob Leeds leeds.2@osu.edu
Eric Barrett Barrett.90@osu.edu
http://directmarketing.osu.edu
Editor's Notes
1. You can avoid risk simply by choosing not to engage in agritourism activities altogether. By using the risk assessment process, you may also decide that a specific activity has more risk associated with it than you want to take on. Therefore, you can decide not to offer that activity.2. You can reduce risk by implementing preventative measures and procedures. For agritourism enterprises, customer and employee safety is one area where risk reduction can be effective. A proactive approach to safety for customers and employees should be a major priority. 3. Another method for managing risk is to transfer risk to another party. The most common way is through insurance coverage. An insurance company accepts risk on your behalf in return for compensation in the form of premiums. In return, the company will reimburse you for damages, if incurred, according to the details of your policy. However, it is not always likely that you can transfer ALL RISKS.4. You decide to offer the activity. In this case, you have decided to accept risk and should take action to prepare for loss or damages in other ways. For example, you can create an emergency fund to pay for expenses you might incur as a result of the risk.
Handling emergencies or rides and activities. Once again staff training is critical make sure they know what to look for and how to handle each situation.Make sure you have basic first aid kit on hand in each activity and that your staff is trained on how to use. It is not enough to have one first aid kit located at the entrance been remain office.Staff should inspect the equipment and repair any problems frequently very good to develop a checklist to go over that during your staff training have been checking off each time this should be done every morning before you open.Your staff also need some type availability to communicate. This could be through two-way radios, an intercom system or through the use of their cell phones. Use whatever works best for your operation.For your customers information provided signage that explains the rules and what is expected of them.Each activity should be provided with safety elements needed to make the Rye a pleasant experience.Example: hayrides should always have enclosed or size on the wagon so guests will not fall off or out. Make sure you remove obstacles that may impede any ride. This includes removing debris, filling potholes and trimming back vegetation. Also any rise that requires guests to step up handrails should be provided on the stairs and they should be wide enough to accommodate guests in wheelchairs.
If emergency does occur, and with most agri-tourism operations emergencies will occur, is important is important to think ahead and have a emergency protocol already in place. In this protocol it should say who is able to make that call to 911. Is an individual in each area or does it have to go through a central office. ( this becomes a problem when 911 dispatcher gets 10 to 20 calls about an incident) In this plan it will state how emergency vehicles are able to access all areas of the farm, where gates are located that are wide enough to get equipment and stretchers to the affected guest. It’s best to have one poorly identified in an area to help direct merchant responders so they get a consistent message from one person. Make sure on each activity the emergency and information is available phone numbers directions to the farm and the address. Once again after the emergency has been addressed fill out an incident report form so you can assess how your protocol work in and answer any questions that may arise later.him him him him
Here is a graph showing the solicitor for disease control’s recommendation for animal feeding areas. Notice how there is one way in and one way out in the way out goes directly by the handwashing stations.
Sometimes words occur on the roadway. Keep in mind that this is outside the responsibility of the farm but you can give assistance as needed. Train your staff to call 911 and give the location which are treated as well farm accident you want to be able to provide access to the scene if needed but how you can be the most help is to work with responding officials to try to mitigate risk to those emergency responders. This may include putting some signage up helping with traffic or providing parking if needed.