Disaster Preparedness

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Disaster Preparedness, Rob Leeds

Disaster Preparedness, Rob Leeds

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  • 1. You can avoid risk simply by choosing not to engage in agritourism activities altogether. By using the risk assessment process, you may also decide that a specific activity has more risk associated with it than you want to take on. Therefore, you can decide not to offer that activity.2. You can reduce risk by implementing preventative measures and procedures. For agritourism enterprises, customer and employee safety is one area where risk reduction can be effective. A proactive approach to safety for customers and employees should be a major priority. 3. Another method for managing risk is to transfer risk to another party. The most common way is through insurance coverage. An insurance company accepts risk on your behalf in return for compensation in the form of premiums. In return, the company will reimburse you for damages, if incurred, according to the details of your policy. However, it is not always likely that you can transfer ALL RISKS.4. You decide to offer the activity. In this case, you have decided to accept risk and should take action to prepare for loss or damages in other ways. For example, you can create an emergency fund to pay for expenses you might incur as a result of the risk.
  • Handling emergencies or rides and activities. Once again staff training is critical make sure they know what to look for and how to handle each situation.Make sure you have basic first aid kit on hand in each activity and that your staff is trained on how to use. It is not enough to have one first aid kit located at the entrance been remain office.Staff should inspect the equipment and repair any problems frequently very good to develop a checklist to go over that during your staff training have been checking off each time this should be done every morning before you open.Your staff also need some type availability to communicate. This could be through two-way radios, an intercom system or through the use of their cell phones. Use whatever works best for your operation.For your customers information provided signage that explains the rules and what is expected of them.Each activity should be provided with safety elements needed to make the Rye a pleasant experience.Example: hayrides should always have enclosed or size on the wagon so guests will not fall off or out. Make sure you remove obstacles that may impede any ride. This includes removing debris, filling potholes and trimming back vegetation. Also any rise that requires guests to step up handrails should be provided on the stairs and they should be wide enough to accommodate guests in wheelchairs.
  • If emergency does occur, and with most agri-tourism operations emergencies will occur, is important is important to think ahead and have a emergency protocol already in place. In this protocol it should say who is able to make that call to 911. Is an individual in each area or does it have to go through a central office. ( this becomes a problem when 911 dispatcher gets 10 to 20 calls about an incident) In this plan it will state how emergency vehicles are able to access all areas of the farm, where gates are located that are wide enough to get equipment and stretchers to the affected guest. It’s best to have one poorly identified in an area to help direct merchant responders so they get a consistent message from one person. Make sure on each activity the emergency and information is available phone numbers directions to the farm and the address. Once again after the emergency has been addressed fill out an incident report form so you can assess how your protocol work in and answer any questions that may arise later.him him him him
  • Here is a graph showing the solicitor for disease control’s recommendation for animal feeding areas. Notice how there is one way in and one way out in the way out goes directly by the handwashing stations.
  • Sometimes words occur on the roadway. Keep in mind that this is outside the responsibility of the farm but you can give assistance as needed. Train your staff to call 911 and give the location which are treated as well farm accident you want to be able to provide access to the scene if needed but how you can be the most help is to work with responding officials to try to mitigate risk to those emergency responders. This may include putting some signage up helping with traffic or providing parking if needed.

Transcript

  • 1. OPGMA: EMERGENCY PREPAREDNESS Eric Barrett & Rob Leeds The Ohio State University Extension/OARDC OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION
  • 2. Risk Management OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION
  • 3. 3 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Risk Management • Perform a Risk Analysis • Determine your actions
  • 4. 4 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Safety vs. Emergency Safety Preparations Putting in fire control systems Making rules Eliminating potential injury „items‟ Equipment back-ups Etc…………
  • 5. 5 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Emergency Preparedness The National Fire Protection Association (NFPA) “Activities, tasks, programs, and systems developed and implemented prior to an emergency that are used to support the prevention of, mitigation of, response to, and recovery from emergencies.”
  • 6. 6 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Why Be Prepared in Emergency Management? • Emergencies and disasters do not discriminate - they can happen anytime, anywhere, and to anyone. • Just as individuals and families must prepare for emergencies, so too must businesses. Preparedness helps to ensure the safety of people and assets, which in turn helps to protect the business investment itself. •Agriculture operations are unique compared to other businesses.
  • 7. Emergency Action Plans OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION
  • 8. 8 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Emergency Action Plans
  • 9. 9 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION
  • 10. 10 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION What does it mean to be Emergency Ready?
  • 11. 11 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION What‟s your roadmap? 1. Start a plan page for each of our topics 2. Set up a check-list for each plan page 3. Set up a support team 4. Start to work your plan into place 5. Implement at your farm Prepare…Respond…Recover…Improve
  • 12. 12 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Your Support Team • Meet with local fire department, Health Department, EMA, Sheriff, Local Police, Attorney and Insurance Representative . • Each team member has a Unique role • Host a familiarization tour of your market and operation • Provide a copy of finish product to team members.
  • 13. 13 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Starting the Plan Emergency contact numbers • Owner/operator‟s phone • Fire/sheriff/squad • Gas/electric supplier • Health Department • Insurance provider • Neighbor/other person familiar with operation • Equipment dealer • City, County, State orgs. • Other
  • 14. 14 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Property Map(s) • Directions to market • Maps with access points • Facility maps for buildings, • Landscape maps including wells, ponds, lagoons, propane tanks, electric poles, etc. Starting the Plan
  • 15. 15 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION What‟s your roadmap? 1. Start a plan page for each of our topics 2. Set up a check-list for each plan page 3. Set up a support team 4. Start to work your plan into place 5. Implement at your farm Prepare…Respond…Recover…Improve
  • 16. Natural Disasters OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION
  • 17. 17 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Natural Disasters Storms, Tornados, Floods, … • City, County and State Emergency Management Agencies and Services are typically available for large disasters • Insurance companies • Prepare for localized and seasonal emergencies  pop-up thunder storms  localized flash flooding  high winds
  • 18. 18 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Have 2+ Ways to Stay Informed of Weather Conditions: • Local radio and TV stations • Cable television channels (i.e.The Weather Channel) can provide up-to-date radar forecasts • Internet – many options. i.e. -The National Weather Service Web site provides local weather forecasts, current warnings and radar images. • Subscribe to notification services that deliver e-mail and text messages for local warnings & watches • Purchase NOAA Weather Radio, with Specific Area Message Encoding (SAME) that can be programmed to deliver warnings for only your area • Consider taking NWS Storm Spotter classes
  • 19. 19 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Designate a Storm Shelter • Shelters should be structurally sound and not in danger of collapse during severe storms. FEMA has criteria of what constitutes an adequate area. • Should provide protection from wind, blowing debris and lightning. • Do not permit anyone to seek shelter near trees or other tall objects. • Keep people away from doorways, windows, electrical appliances and plumbing. • Wired telephones should not be used during thunderstorms because of the risk of electrocution, but cordless and cellular phones are
  • 20. 20 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Natural Disasters Storms, Tornados, Floods,… http://www.ready.gov/business
  • 21. 21 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Natural Disasters Storms, Tornados, Floods,… http://www.sba.gov/content/disaster-preparedness
  • 22. Man-Made Disasters OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION
  • 23. 23 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Fire Class A – ordinary combustibles (wood, cloth, paper) Class B – flammable liquids, gases, greases Class C – energized electrical equipment Class D – combustible metals Class K – kitchen fires, specifically deep fryers Letter classification given an extinguisher to designate the class or classes of fire on which it will be effective. A B C D Ordinary Combustibles Combustible Metals Flammable Liquids Electrical Equipment Kitchen Deep Fryers
  • 24. 24 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION • Emergency exit plans for all areas of the enterprise and train all staff on how to evacuate customers in the event of a fire or other emergency. Fire
  • 25. 25 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Injuries & Medical Emergencies Emergency Management • Plan & Educate (employees & visitors) • Employee Training • Establish Emergency Protocol • Enable Emergency Vehicle Assess To All Areas • Have Employee Identified To Direct Emergency Responders • Have Emergency Information Available • Fill Out Incident Report Form
  • 26. 26 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Animals Hand Washing Area Injuries & Medical Emergencies CDC Recommendations
  • 27. 27 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Equipment Failure Financial Credit card system Tractor won‟t start Records unavailable Tent destroyed by winds
  • 28. 28 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Lost Power/Utilities Can you stay open? • Worth having generator? • Water for food service • Septic issues • Your payment systems
  • 29. 29 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Power Outage Section
  • 30. 30 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Traffic Accident • Train Staff To Call 911 And Give Location • Treat As An Off Farm Accident • Provide Emergency Access • Work With Officials To Mitigate Risk To Emergency Responders Traffic Accident
  • 31. 31 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Traffic Accident Closed or Reduced access to farm • Create additional issues • Directing Traffic, who?
  • 32. Security Emergencies OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION
  • 33. 33 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Lost Child • Preparing • Informing guests • i.e. – Cell# on a wristband • Informing Employes • „Lost‟ Child Incident • Utilize “CODE: Adam”
  • 34. 34 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Lost Child • Communicate • Search • Reunite • Communicate
  • 35. 35 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Aggressive Guests
  • 36. 36 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION • Bad Impression of market • Dispute could escalate • Removing from market Aggressive Guests
  • 37. 37 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Shooting One local sheriff recommends: • Run • Hide • Fight/Re-group
  • 38. 38 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Shooting • Mass shootings • Domestic Issues
  • 39. Recover and Improve Practices OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION
  • 40. 40 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Back to the roadmap… 1. Start a plan page for each of our topics 2. Set up a check-list for each plan page 3. Set up a support team 4. Start to work your plan into place 5. Implement at your market Prepare…Respond…Recover…Improve
  • 41. 41 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Who‟s in charge? This is the communications person on the farm or Market. • Every question goes to this one person • It‟s part of your plan • Do not deviate no matter what • Consider a professional PR person Recover
  • 42. 42 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Recover Public Relations Plan • Pre-plan initial responses based on the categories we‟ve reviewed • Run these by your support team • No response means they will talk to „anyone else‟ who wants to comment on the situation.
  • 43. 43 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Recover • Notifications – Insurance – Attorneys • What to improve, how quick if any kind of suit being filed – Others
  • 44. 44 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Media, Social Media & Emergency Management • Customer „Posts‟ • Your posts
  • 45. 45 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Get ideas from some experts, i.e. Red Cross http://www.redcross.org/www- files/Documents/pdf/SocialMediainDisasters.pdf Media, Social Media & Emergency Management
  • 46. 46 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Improve Practices • Revisit Plan • Address any holes you discovered • Update policies learned – From EMA, Sheriff, police, attorney, etc. • Update – Employee manuals – Employee training – Signage/postings
  • 47. 47 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Improve Practices • Not just disasters at your farm or market • Base on media stories of other operations: • Schools • Fairgrounds • Farms • Update your plan based on what happened
  • 48. 48 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION http://www.safeagritourism.com Checklists: • Easiest way to review regularly • Divided into sections by emergency Needs to be your own: • Use the models out there • Base on our categories • Review yearly
  • 49. 49 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Quick Access Guide • Helps employees respond faster • Can be posted with fire extinguishers
  • 50. 50 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Quick Access Guide
  • 51. 51 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Quick Access
  • 52. 52 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION
  • 53. 53 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Additional Resources FEMA course for Tourism & Hospitality http://training.fema.gov/EMIWeb/edu/empa.asp http://www.sustainabletourismonline.com/awms/Uploa d/HOMEPAGE/AICST_Risk_management.pdf Integration of Tourism into National Emergency Structures and Processes http://rcm.unwto.org/en/content/about-tourism- emergency-response-network-tern-0
  • 54. 54 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Summary • Emergency preparedness is a form of business management. As you move forward in your business strategies, consider the risks and hazards that affect your business.
  • 55. 55 OHIO AGRICULTURAL RESEARCH AND DEVELOPMENT CENTER OHIO STATE UNIVERSITY EXTENSION Rob Leeds leeds.2@osu.edu Eric Barrett Barrett.90@osu.edu http://directmarketing.osu.edu